Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
Customers frequently cite punctuality, fair pricing, and clear communication as key benefits of the mobile service. Repairs range from battery replacements and brake work to engine diagnostics, with many reviewers noting quick response times and helpful staff. However, low-star reviews highlight a recurring pattern of missed appointments, unreturned calls, and unresolved mechanical issues that leave vehicles inoperable.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
338 Google reviews we collected
Phrases our text analysis found in 293 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 293 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They came out to me same day to work on an oil change, jump start, and 02 censor; midway through repair they’d noticed my battery wouldn’t start up an…”
“Never showed up never responded to my texts never answered my calls.”
“Amazing service, everyone was very nice and found the problem almost instantly.”
“Very unprofessional, no self discipline, no scheduling skills, and definitely no communication skills.”
“I recommend Valdez Mobile Auto Repair with my eyes closed, thank you Christian”
“…a whole new different job no that was something you removed so yeah I do not recommend him.…”
“He performed a pre purchase inspection on a vehicle I was interested in buying via private sale and provided a great service.”
“Terrible customer service and just flat didn’t show for an appointment they made.”
“They had great affordable price ranges, knew exactly where to look for the problem areas, and handled it with so much grace I will definitely be calli…”
“…as the only one who was available to receive the truck and completely transparent from the beginning, I was impressed with such professionalism and at…”
“Not reliable set an appointment then just don’t show and stops responding a real trashy way of doing business!”
“wes up after he finish his last job in 20 minutes friendly courteous explained everything that the battery was dead when picked up my battery from O’R…”
“Then he completely ignored me on the day it came for him to work on my car.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Valdez Mobile Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Had a cooked situation but he kept in contact with me over the course of a month, and helped me out! Just a good guy who will look out! Definitely reccomend fr
My son and I had a poor experience. Paid them $148 to come out and fix brake lights that didn’t work. It was something electrical because he had put new bulbs in. It worked for less than an hour so we called them back. They said they would come back for free to correct the issue. An hour before they came back they…
Amazing service, everyone was very nice and found the problem almost instantly. Also very fair pricing, definitely recommend
Dont get me wrong I felt like he was a very nice guy and thought he could get the job done from what i read in his reviews but he came out diagnosed my problem the next day he did the work put my starter on said it cranked right up told me I needed oil which I knew that but said dont crank it til I put oil so I did…
Absolutely phenomenal work! They came out to me same day to work on an oil change, jump start, and 02 censor; midway through repair they’d noticed my battery wouldn’t start up and were very patient walking me through where to call for warranty and helping get a new battery in, all this done in 4 hours give or take.…
Called them up and they were there within 45 minutes fix my problem. They were great professionally.
| Job | Reviews | Category typical |
|---|---|---|
| Battery | 20 | — |
| Electrical | 19 | — |
| Brake service & repair | 14 | — |
| Auto engine diagnostic | 14 | — |
| Steering & suspension repair | 13 | — |
| Brakes | 11 | — |
| Transmission | 7 | — |
| Air conditioning | 5 | — |
4.7 ★★★★★ 339 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Had a cooked situation but he kept in contact with me over the course of a month, and helped me out! Just a good guy who will look out! Definitely reccomend fr
He did a awesome job on it. I appreciate you guys.
Great service very dependable well recommended
My son and I had a poor experience. Paid them $148 to come out and fix brake lights that didn’t work. It was something electrical because he had put new bulbs in. It worked for less than an hour so we called them back. They said they would come back for free to correct the issue. An hour before they came back they texted and said to get new bulbs so we did even though new bulbs were in there. Then right before coming out they said it would be a charge to come fix it when their first attempt didn’t fix anything. I declined and will move on to a more reputable shop. If they couldn’t work the first time they shouldn’t have taken the job or at least tried to correct their mistake.
Amazing service, everyone was very nice and found the problem almost instantly. Also very fair pricing, definitely recommend
Dont get me wrong I felt like he was a very nice guy and thought he could get the job done from what i read in his reviews but he came out diagnosed my problem the next day he did the work put my starter on said it cranked right up told me I needed oil which I knew that but said dont crank it til I put oil so I did and my truck still wont crank hit him up about it he told me he was gone come out on Sunday at 10 never did then I sent a text called no response called on Monday and still no answer going straight to vmail called from a different number and it rung I wanted to give a good review but I spent 269 with this guy for my car to still be sitting in the same spot
Absolutely phenomenal work! They came out to me same day to work on an oil change, jump start, and 02 censor; midway through repair they’d noticed my battery wouldn’t start up and were very patient walking me through where to call for warranty and helping get a new battery in, all this done in 4 hours give or take. They had great affordable price ranges, knew exactly where to look for the problem areas, and handled it with so much grace I will definitely be calling them for any further repairs or fixes and recommending them out. I can’t be grateful enough. And the best part was once again, they came out to meet me and worked in the driveway!
Called them up and they were there within 45 minutes fix my problem. They were great professionally.
They are very cool😍😍😍😍
Christian was such a lifesaver. We drove from Dallas to Lubbock for college drop off and our car started having an issues. We were worried about making it home. We looked at several places, and he had great reviews. He was so nice. And got up it up and running and saved us money!!! I recommend him to anyone in Lubbock
Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
