Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Valley Plumbing NW logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Valley Plumbing NW

Newberg, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 15 tank installation · 5.0★ from 328 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Plumbing NW is better than 98% of tank installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Plumbing NW is better than 96% of tank installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Plumbing NW is better than 100% of tank installation.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Plumbing NW is better than 100% of tank installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Plumbing NW is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Plumbing NW is better than —% of tank installation.–
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Reviews for your job

Customers hired Valley Plumbing NW for 8 kinds of job.

Valley Plumbing NW for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Sewer repair”

Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Very quick response and communication concerning our commercial bathroom drains issues. Diagnosis, recommended repairs and a rapid response all happened within a few days. It seems like our long-standing plumbing flow problem is finally solved. Not inexpensive, but given the limited access to our 100+ year-old…

Plumbing pipe repairSewer repair
BrandonLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can’t say enough about the team at Valley Plumbing NW. Our sewer pump went out early this week and we panicked. Valley Plumbing was the quickest to respond and come out to investigate the problem. They were thorough, communicated all throughout the process, and made the fix later in the week when they got the new…

Paid $1,000+Reasonable priceSewer repair
ChristopherLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Quick response for my request for service. Prompt arrival. Courteous, friendly, knowledgeable! They worked into the night to get our sewer functioning!

Paid $1,000+Reasonable priceSewer repair
jan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can't say enough about these folks. I called on a Sunday; they were there almost all day Monday, working until late to replace our septic tank pump and get it all running. Great people, very reasonable prices. They gave me lots of insight into our system, and recommended electricians they knew. These folks are GOLD.

Customer photo from jan's review
Sewer repair
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Frankie is Amazing....I have worked with a number of Plumbers over the years and none of them stand up to the Service I get from Frankie.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Lynette9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

There's a reason Frankie has the ratings he does.....and it's because he's a legitimately nice human who isn't out to take advantage. He did a great job finding the issues, referring me to others when it was outside of his scope, and then completing the work that we hired him for. If only every contractor would be…

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Lucas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Frankie is prompt and professional, provided exactly the services and repairs I needed done and on a reasonable budget. I will be calling Valley Plumbing NW for any future plumbing needs!

Plumbing leak repairSewer repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Melisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We called Frankie because my septic line was backing up in the garage. My freak out was his fix in no time. He was to my house in a reasonable amount of time and had my worse put to rest and my lines flowing again in no time at all. He has become our family plumber and everyone in the family now calls Valley Plumbing when we need something.

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
EricEdited 2 years ago★★★★★

Rating only, no written review.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality

Price

$556-21% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair40$340–$567
Water heater installation30$1.1k–$2.4k
Plumbing leak detection24$99–$1.1k
Plumbing leak repair21$337–$745
Toilet repair19$236–$771
Outdoor plumbing system repair18$490–$1.9k
Faucet installation17$450–$2.0k
Faucet repair16—

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