iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 15 tank installationiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★328 Google reviews · 22 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$556typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Valley Plumbing NW provides punctual, professional service with clear communication and fair pricing for tasks like water heater replacement, repiping, and backflow testing. The company responds quickly to inquiries and keeps clients informed throughout the job. However, some reviewers criticize the experience when appointments are missed or follow-up communication is lacking after initial estimates, leading to frustration despite the generally positive reception of the technical work.
Google rating: 5.0 out of 5 from 328 reviews (99% five-star).
Reviews on this page: 328 Google reviews (269 with written comments, 7 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 27, 2026.
Service: Tank serving Newberg, Oregon.
Data from Google, last updated October 28, 2026.
Score profile vs other tank installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Valley Plumbing NWTank Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Plumbing NW: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Plumbing NW: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Plumbing NW: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Plumbing NW: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Plumbing NW: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–
Bar = this company · dark tick = category median.
Star ratings
328 Google reviews we collected
5.0of 5
5 stars32699%
4 stars00%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 269 written reviews
99%praise
Praise56699%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3440%
Reasonable4958%
Overpriced00%
Not sure22%
$556-21% vs typical tank installation
Middle half of what 58 customers paid ($305–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response14325%
Staff & attitude13824%
Quality & results9016%
Would recommend6612%
Price & value5910%
Communication529%
Honesty & trust244%
What customers talk about
We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were able to quickly get plumbers to the site and even dealt directly with the city to get it resolved.”
“Everyone was very friendly and professional and I happily added them to my contacts for when I need a plumber at my own home in the future.”
“Punctual, got the job done efficiently, wasted no time and didn't leave a mess.”
“I would highly recommend this company to anyone needing plumbing service!”
“We recently had the pleasure of working with Frankie, and we can't recommend him highly enough!”
“Their prices were amazingly affordable, and they were done faster than I was anticipating, even having to go under the house!”
“KOA and the other Valley Plumbing guys were fast, knew how to fix our ongoing plumbing issues, didn’t over charge and were very polite!”
“…er service from the first inquiry to completion of my plumbing needs, answered all my questions with courtesy, and was respectful of my home and time.…”
“Frankie and Vincent came over and re-ran our water lines with new, and dependable equipment.”
People customers mention
Frankie30 reviews
Vincent6 reviews
Kailee3 reviews
Northwest3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Valley Plumbing NW for 8 kinds of job. Pick one to see what they paid and said.
DDominic13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service and quality work.
The guys all around are professional, hard working and did an excellent job of repiping our home.
Will be using them for my next project!
JJasonLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Frankie and Vincent came over and re-ran our water lines with new, and dependable equipment. My wife and I couldn't be happier! Their prices were amazingly affordable, and they were done faster than I was anticipating, even having to go under the house! They even tightened my kitchen facuet while they were there!
Paid $200–400Great priceFaucet repair
RRod6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Valley replaced our water pressure regulator. Professional and friendly, answered all my questions. Would definitely use thier services again.
Paid $2,000+Reasonable priceFaucet repairService not listed
RRick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I had a weird water leak under my house which was spraying water everywhere but not constant. It turned out to be a plugged HVAC line which is generally outside of the scope of a plumber. Frankie just happened to have the right tubing which he spliced in and solved the mystery. Friendly guy, excellent plumber who’s…
SSharon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Punctual, got the job done efficiently, wasted no time and didn't leave a mess. Would use them again if needed.
Paid $600–800Reasonable pricePlumbing leak repair
MMike4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Old house and Great Plummers
Makes life not be a bummer!
Always the best service from Valley Plumbing!
Thanks Nate and Vinny!
Needed to remove a backflow system approved by the city at a residence I was not anywhere near. They were able to quickly get plumbers to the site and even dealt directly with the city to get it resolved. They gave me progress reports throughout the process. Everyone was very friendly and professional and I happily added them to my contacts for when I need a plumber at my own home in the future.
A
April Garr4 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Excellent customer service from the first inquiry to completion of my plumbing needs, answered all my questions with courtesy, and was respectful of my home and time. Definitely will be calling on Valley Plumbing again.
F
F2 reviewsiTotal number of Google reviews F has written across all businesses on Google Maps, not just this one.
Very quick response and communication concerning our commercial bathroom drains issues. Diagnosis, recommended repairs and a rapid response all happened within a few days.
It seems like our long-standing plumbing flow problem is finally solved. Not inexpensive, but given the limited access to our 100+ year-old building's crawl space and Valley's speedy turnaround times, the cost was justified. Their one-year workmanship warranty is also appreciated.
Highly recommended!
the Vortex Records
McMinnville, Oregon
Services: Plumbing pipe repair, Sewer repair
D
Dana Hunt7 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
I called needing a sewer clean out located and scoped. Frankie and the team showed up the next morning and took care of everything like true pros! I can't thank them enough for making the whole process as painless as possible. You can always count on them to treat you right and turn a crappy situation around.
Price assessment: Great price
Response from the owner · 4 weeks ago
Hi Zachary, thank you for allowing Valley Plumbing NW to tackle that plumbing problem for you!
J
Joel & Sarah Bletscher7 reviewsiTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Excellent service and quality work.
The guys all around are professional, hard working and did an excellent job of repiping our home.
Will be using them for my next project!
Price assessment: Reasonable price
Price: $2,000+
Services: Toilet repair, Water heater installation
J
Jason CoronaLocal Guide · 15 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Frankie and Vincent came over and re-ran our water lines with new, and dependable equipment. My wife and I couldn't be happier! Their prices were amazingly affordable, and they were done faster than I was anticipating, even having to go under the house! They even tightened my kitchen facuet while they were there!
Price assessment: Great price
Price: $200–400
Services: Faucet repair
R
Rod Olsen6 reviewsiTotal number of Google reviews Rod has written across all businesses on Google Maps, not just this one.
