Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate West Side Drain and Septic 4.9 out of 5 based on 800 reviews, with the owner responding to 80% of comments. Customers frequently cite punctuality, clear communication, reasonable pricing, and thorough explanations for services including septic pumping, drain clearing, and installation. While most praise the professionalism and responsiveness, lower-rated reviews note occasional issues with incomplete repairs, billing for minimal work, or the need for follow-up visits to resolve problems.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
800 Google reviews we collected
Phrases our text analysis found in 539 written reviews
How often each topic comes up in the written reviews
We read 539 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy to schedule, showed up on time, and professional.”
“Their team is always professional, dependable, and quick to respond whenever we need their expertise.”
“Service was delayed due to a previous job running long but communication was excellent and even offered to stop by fairly late in the evening to fix our drain.”
“He did an amazing job and he was very professional!”
“Quick service, took care of my horrible septic tank issue efficiently, great customer service.”
“We highly recommend West Side Drain and Septic to anyone looking for experienced, trustworthy, and professional service.”
“Definitely, will not be going anywhere else and I cannot recommend them enough.”
“…c issue, they consistently provide honest recommendations, excellent communication, and quality workmanship.…”
“Finding a reasonable solution, cleared the blockage, putting the plumping system in good working order.”
“With the recent rebranding, honest work and overall reliability of their team it’s restores faith in the future of the trades.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired West Side Drain and Septic for 8 kinds of job. Pick one to see what they paid and said.
Easy to schedule, showed up on time, and professional. Jesse is a top tier tech. Honest & friendly!
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 169 | $248–$478 |
| Outdoor plumbing system repair | 49 | $490–$1.9k |
| Sewer repair | 41 | — |
| Plumbing pipe repair | 13 | $340–$567 |
| Toilet repair | 13 | $236–$771 |
| Plumbing leak detection | 12 | $99–$1.1k |
| Septic system installation | 9 | — |
| Shower repair | 2 | — |
4.9 ★★★★★ 800 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Easy to schedule, showed up on time, and professional. Jesse is a top tier tech. Honest & friendly!
Performance Properties truly appreciates our partnership with West Side Drain and Septic. Their team is always professional, dependable, and quick to respond whenever we need their expertise. Whether it’s routine maintenance or a more complex drainage or septic issue, they consistently provide honest recommendations, excellent communication, and quality workmanship. It’s a huge advantage to have a vendor we can trust to take great care of our property owners and residents. Their reliability, knowledge, and commitment to customer service make every project go smoothly, and we know the job will be done right the first time. We highly recommend West Side Drain and Septic to anyone looking for experienced, trustworthy, and professional service. Thank you for being such a valued partner and for always taking great care of our team and our clients!
Brendan, thank you for the incredible 5-star review and for the trust Performance Properties continues to place in West Side Drain & Septic. We truly value the partnership and appreciate the opportunity to support your team, property owners, and residents. Whether it’s routine maintenance, drain issues, or more complex septic work, our goal is always to provide dependable service, clear communication, honest recommendations, and quality workmanship. Your recommendation means a lot to our entire team, and we’re grateful to be a trusted service partner for Performance Properties.
Doug Folsom of West Side Drain not only is a great guy, but when it comes to all things involving drainage, such as septic tank assessment and installation, he knows more than almost anyone. Not only that, but he puts his customers above all else. I highly recommend West Side Drain for all of your drain needs.
Dr. Reebs, thank you for the incredible 5-star review! Your kind words about Doug mean a lot. He takes a great deal of pride in putting customers first and bringing deep experience to septic tank assessment, septic installation, and drainage solutions. We truly appreciate the recommendation and your trust in West Side Drain & Septic. If anyone needs help with drainage, septic systems, or sewer concerns in Portland, Oregon or nearby communities, we’re here to help.
Love these guys. Have been doing work at our commercial property for many years. Highly recommend.
M D, thank you for the 5-star review and for trusting West Side Drain & Septic at your commercial property for so many years! Long-term relationships like this mean a lot to our team. We truly appreciate the recommendation and your continued confidence in our work. If you ever need help again with commercial drain, sewer, or septic service in Beaverton, Oregon or nearby communities, we’re here to help.
Adam helped us fix the drain in our shower. He did an amazing job and he was very professional! We will definitely be using there company again!
Haylee, thank you for the 5-star review! We’re glad Adam was able to fix your shower drain and deliver the kind of professional service you deserve. It’s great to hear he did an amazing job and made the experience a positive one from start to finish. We really appreciate you choosing West Side Drain & Septic, and we look forward to helping you again anytime you need drain, sewer, or septic service in McMinnville, Oregon or nearby communities.
Arrived on tiime as agreed. Technician dealt with problem, also explained why drain had blocked (my bad) and explained how to avoid furure problems. Also fixed minor problem with sink faucet at no additional charge. Charge was less than I had anticipated. Hope I don't have this kind of problem again, but if I do I will certainly call West SIde.
George, Thank you for leaving us such a detailed review! We truly appreciate the feedback! It was great to restore flow in your kitchen sink drain in Hillsboro, Oregon.
Great people to work with, I highly recommend them!
James, thank you for the 5-star review! We’re glad you had a great experience working with our team. We truly appreciate the recommendation and your trust in West Side Drain & Septic. If you ever need help again with drain, sewer, or septic service in Tigard, Oregon or nearby communities, we’re here to help.
Absolutely professional, competent and excellent service. I also felt the cost was very reasonable. The plumbers were tidy and cleaned up afterwards. My sewage pump needed to be replaced. It was exceptionally well done.This was amidst the big January freeze of 2024 and they were incredibly helpful during a tough time.
Dr. Mohling, thank you for the wonderful 5-star review! We’re glad our team could provide professional, competent service and replace your sewage pump properly—especially during the January 2024 freeze, when these issues are even more stressful. It means a lot to hear that the work felt well done, the pricing was reasonable, and the crew kept everything tidy and cleaned up afterward. Thank you for trusting West Side Drain & Septic. If you ever need help again with sewage pumps, drain service, or septic system issues in Portland, Oregon, we’re here to help.
One of our pipes where leaking in the garage Westside Drain came out clearing the problem without breaking my wallet.
Stephen, thank you for the 5-star review! We’re glad West Side Drain & Septic could get out, solve the leaking pipe issue in your garage, and do it without breaking the bank. Delivering effective service at a fair price is exactly what we aim for. If you ever need help again with drain, sewer, or septic service in Hillsboro, Oregon or nearby communities, we’re here to help.
They did a great job for me. I have used them a couple times and always good work
Lisa, thank you for the 5-star review and for using West Side Drain & Septic multiple times! We’re glad our team has consistently done great work for you—that kind of repeat trust means a lot. If you ever need help again with drain, sewer, or septic service in Portland, Oregon or nearby communities, we’re here to help.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
