Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Valley Plumbing NW logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Valley Plumbing NW

Newberg, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 15 tank installation · 5.0★ from 328 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Plumbing NW is better than 98% of tank installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Plumbing NW is better than 96% of tank installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Plumbing NW is better than 100% of tank installation.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Plumbing NW is better than 100% of tank installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Plumbing NW is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Plumbing NW is better than —% of tank installation.–
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Reviews for your job

Customers hired Valley Plumbing NW for 8 kinds of job.

Valley Plumbing NW for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$771
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Toilet repair”

F2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Frankie and his team have been great! Very professional, punctual, and knowledgeable. I will definitely be using them again!

Toilet repairWater heater installation
Dominic13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and quality work. The guys all around are professional, hard working and did an excellent job of repiping our home. Will be using them for my next project!

Paid $2,000+Reasonable priceToilet repairWater heater installation
Kadavil6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Got immediate attention and service when I called them first thing in the morning. Very pleased with the professionalism, courtesy and speed.

Reasonable priceToilet repair
Wayne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick, efficient, and professional. Couldn't ask for anything more!

Toilet repair
Eric8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have used Frankie and the team at Valley Plumbing NW for several projects. Top notch crew with excellent communication, experience, and customer service. Highly recommend!!

Toilet repairGarbage disposal installationShower installation
Alexis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Frankie and his team are great! They are responsive and efficient.

Toilet repair
DAVID5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Outstanding service and attention to detail! Your thorough work is greatly appreciated.

Great priceToilet repair
Stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Professional and friendly service

Reasonable priceToilet repair
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I hired Valley Plumbing based on their ratings and am glad I did. They were friendly and helpful, answered all my questions. They gave me three quotes for work on my old leaky toilet (rebuild, replace with one they supply or one I provide). I ordered my own. I called them when it was delivered and the next they…

Paid $300–400Reasonable priceToilet repair
RonLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Valley was recommended by a respected member of the Oregon Association of Water Utilities. I highly recommend them.

Paid $200–300Reasonable priceToilet repair
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick service, friendly and knowledgeable service people!

Reasonable priceToilet repair
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Frankie is Amazing....I have worked with a number of Plumbers over the years and none of them stand up to the Service I get from Frankie.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
FranciscoLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our septic tank had been off gassing in our hall bathroom for months and I was certain it wasn’t coming from the toilet seal. Valley Plumbing came out, thoroughly examined all the pipes, drains and even went into the crawlspace. They gently approached me and said that after they did all their looking around, they…

Toilet installationToilet repair+ Quality+ Professionalism+ Value
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were so pleased with the work that was done. Very quick to respond and job was completed in a very timely matter. We will use again for our plumbing needs.

Plumbing leak detectionToilet repair
Thehobbit3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Frankie has been out twice to fix our plumbing problems. The first was a toilet install done with minimum disruption and left in a clean and tidy manner. He listens to what is needed and does great work. Our second was a leaky water heater replacement. He got the old heater drained and removed in no time then had…

Water heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceToilet repairService not listed
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Toilet repair+ Punctuality+ Quality+ Professionalism
Rachel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Michele1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Professionalism

Price

$556-21% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair40$340–$567
Water heater installation30$1.1k–$2.4k
Plumbing leak detection24$99–$1.1k
Plumbing leak repair21$337–$745
Toilet repair19$236–$771
Outdoor plumbing system repair18$490–$1.9k
Faucet installation17$450–$2.0k
Faucet repair16—

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