How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%87+12.3Replies to reviews 7%86+6.1Craft & service penalty95−0.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREValvoline Instant Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.8★ from 430 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 4 kinds of job.
Valvoline Instant Oil Change for oil change
Clear ✕All 146 Google reviews tagged “Oil change” · showing 40
Cody, Xavier, and Otto all helped me today and we fast, efficient and communicative.
Cody ,Otto,Xavier did a great job on my oil change
Great quick service. Cody, Otto, and Xavier were awesome. This is always my go to Valvoline because of the friendly staff and great all around service.
Customer service top notch Techs efficient always in/out quickly Very professional
The guys were great today super professional and speedy with attn to detail!
Great experience and would recommend them
All the guys in the store were super helpful and kept it light. Made it super easy for me to get in and out.
The team was great! Quick in and out
Chris and Xavier were awesome. Super helpful, nice, and efficient.
Excellent service from Chris and Xavier!
Great and fast service.
Great job
Excellent service.
Chris & Brennen were great! We always come to this location and have a good experience. Will be back.
Quick and Easy with great service
The young men were very knowledgeable and customer service was outstanding. I wish I knew their names so they could be recognized :)
These guys were great! My wife and I had recently purchased a vehicle and brought it in for an oil change. I didn’t know much about this particular brand and the guys there were very knowledgeable and actually taught me a lot about this new vehicle! Definitely would recommend!
In town stop over before heading to Nashville for a wedding. Realized I was due for an oil change. Found this Valvoline. Stopped in a little after opening. They already had 2 vehicles in working on them. The employee approached me and explained it would be a few minutes and it was him and another guy. After about 15…
These guys are awesome every time I come here.
Not enough employees, clearly overworked. Finished the oil change next to me before mine although I was there first. Communication was terrible and it took almost an hour with massive gaps in time between working on the task at hand and working on the other vehicle. It was bad
Chris was wonderful!
Pleasant ppl
Chris and Noah were professional and efficient
Fast service and great quality. Drake, Otto, and Noah were awesome!
Chris, Otto and (guy below) did an amazing job. Quick and informative. All the right suggestions.
Super kind staff! Drake and Otto were very kind an helpful. I always have a good experience at this Valvoline.
otto and drake provided me with excellent service thank you will be coming back for all my car needs!!!
Very professional, friendly and thorough employees. It was late afternoon and 89 degrees outside; the perfect time & temperature for people to be grumpy and ready for their day to end. Not these guys. They joked around, communicated well with each other and it seemed like they genuinely enjoyed their team and their…
Drake and Brennan are so helpful and quick! Definitely go here!
Thanks for the great help Xavier, Otto, and Drake
The whole crew was very respectful, and nice gentleman. Pretty fast service too
Great fast service , good communication with techs , friendly .
Great service Quick and efficient
Drake, Noah, and Xavier were great and provided really friendly service. The timing was as phenomenally speedy and they experts with my vehicle.
Great service. Friendly employees.
Chris & Drake were very nice & very efficient. Chris apologized for my wait. They had my oil & filter changed in 15 minutes!
Chris and Drake were awesome even whle under staffed
Great guys here
The guys here were very helpful and great to work with.
Friendly, cool and super fast!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 146 | — |
| Air & cabin filter replacement | 38 | — |
| Tires | 8 | — |
| Battery | 3 | — |
