Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers frequently praise the quick turnaround times, friendly staff, and clear communication regarding vehicle needs. Recurring themes include efficient service and knowledgeable technicians who explain procedures without pressuring additional sales. However, some reviews cite issues with inaccurate wait times, high pricing for specific parts, and instances of vehicle damage or improper part installation during service.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
430 Google reviews we collected
Phrases our text analysis found in 302 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 302 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire staff at this valvoline were very informed and nice.”
“is her first car and first time ever getting an oil change) Zach was rude and gave my sister her phone back before my Mom was fi ished talking to her…”
“Got me in and out quick and didn’t make me feel pressured to purchase any other services than the one I asked for.”
“Noah, Cody did an amazing job on my service today I highly recommend there was another guy working under my car but I forgot his name they all deserve…”
“We have been customers for years and never received such poor service.”
“Cody, Xavier, and Otto all helped me today and we fast, efficient and communicative.”
“Highly recommend if you want professional, fast service!”
“I absolutely would not recommend this place.”
“They joked around, communicated well with each other and it seemed like they genuinely enjoyed their team and their jobs.”
“There service was fast and affordable!”
“Nice people but not getting over charged.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Valvoline Instant Oil Change for 4 kinds of job. Pick one to see what they paid and said.
The entire staff at this valvoline were very informed and nice. Got me in and out quick and didn’t make me feel pressured to purchase any other services than the one I asked for. Overall great experience
Cody, Xavier, and Otto all helped me today and we fast, efficient and communicative.
Great quick service. Cody, Otto, and Xavier were awesome. This is always my go to Valvoline because of the friendly staff and great all around service.
Noah, Cody did an amazing job on my service today I highly recommend there was another guy working under my car but I forgot his name they all deserve a raise😊 thank you guys
Customer service top notch Techs efficient always in/out quickly Very professional
⭐⭐⭐⭐⭐ Great experience at Valvoline! Cody, the manager, and his team provided excellent customer service and made me feel like a valued customer. I appreciate their professionalism and attention to customer satisfaction. Thank you, Cody and team—keep up the great work! Highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 146 | — |
| Air & cabin filter replacement | 38 | — |
| Tires | 8 | — |
| Battery | 3 | — |
4.8 ★★★★★ 430 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fast service!
Thanks for the 5 stars! We're glad you trusted our store on 11813 Shelbyville Rd with your oil change service. Your review keeps our engines—and yours—running smoothly.
Great service with cody
Your 5-star review means a lot to our Valvoline Instant Oil Change team in Middletown. We’re always here for quick oil changes and free checkups to keep your vehicle running smoothly.
The entire staff at this valvoline were very informed and nice. Got me in and out quick and didn’t make me feel pressured to purchase any other services than the one I asked for. Overall great experience
Thank you for the 5 stars! We're glad you visited our store on 11813 Shelbyville Rd for your oil change and vehicle maintenance needs. Your feedback keeps us moving forward.
Cody, Xavier, and Otto all helped me today and we fast, efficient and communicative.
Thank you for the amazing rating! We appreciate you choosing our store on 11813 Shelbyville Rd for fast, friendly oil change service. We look forward to seeing you down the road.
Cody ,Otto,Xavier did a great job on my oil change
Thanks for the 5 stars! We're glad you trusted our store on 11813 Shelbyville Rd with your oil change service. Your review keeps our engines—and yours—running smoothly.
Great quick service. Cody, Otto, and Xavier were awesome. This is always my go to Valvoline because of the friendly staff and great all around service.
Thank you for the great rating! Our team at our store on Shelbyville Rd loves helping drivers stay on top of oil changes and vehicle maintenance. Your support means a lot.
Noah, Cody did an amazing job on my service today I highly recommend there was another guy working under my car but I forgot his name they all deserve a raise😊 thank you guys
Thanks for the 5 stars! We're glad you trusted our store on 11813 Shelbyville Rd with your oil change service. Your review keeps our engines—and yours—running smoothly.
Customer service top notch Techs efficient always in/out quickly Very professional
We’re thrilled by your 5-star rating! Stop by anytime for free top-offs on fluids, tire pressure checks, or light replacements—our Valvoline Instant Oil Change team in Middletown is always happy to help you stay road ready.
The guys were great today super professional and speedy with attn to detail!
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Middletown!
Great experience and would recommend them
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Middletown!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
