How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%87+12.3Replies to reviews 7%86+6.1Craft & service penalty95−0.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREValvoline Instant Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.8★ from 430 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 4 kinds of job.
Valvoline Instant Oil Change for oil change
Clear ✕All 146 Google reviews tagged “Oil change” · showing 100
Cody, Xavier, and Otto all helped me today and we fast, efficient and communicative.
Cody ,Otto,Xavier did a great job on my oil change
Great quick service. Cody, Otto, and Xavier were awesome. This is always my go to Valvoline because of the friendly staff and great all around service.
Customer service top notch Techs efficient always in/out quickly Very professional
The guys were great today super professional and speedy with attn to detail!
Great experience and would recommend them
All the guys in the store were super helpful and kept it light. Made it super easy for me to get in and out.
The team was great! Quick in and out
Chris and Xavier were awesome. Super helpful, nice, and efficient.
Excellent service from Chris and Xavier!
Great and fast service.
Great job
Excellent service.
Chris & Brennen were great! We always come to this location and have a good experience. Will be back.
Quick and Easy with great service
The young men were very knowledgeable and customer service was outstanding. I wish I knew their names so they could be recognized :)
These guys were great! My wife and I had recently purchased a vehicle and brought it in for an oil change. I didn’t know much about this particular brand and the guys there were very knowledgeable and actually taught me a lot about this new vehicle! Definitely would recommend!
In town stop over before heading to Nashville for a wedding. Realized I was due for an oil change. Found this Valvoline. Stopped in a little after opening. They already had 2 vehicles in working on them. The employee approached me and explained it would be a few minutes and it was him and another guy. After about 15…
These guys are awesome every time I come here.
Not enough employees, clearly overworked. Finished the oil change next to me before mine although I was there first. Communication was terrible and it took almost an hour with massive gaps in time between working on the task at hand and working on the other vehicle. It was bad
Chris was wonderful!
Pleasant ppl
Chris and Noah were professional and efficient
Fast service and great quality. Drake, Otto, and Noah were awesome!
Chris, Otto and (guy below) did an amazing job. Quick and informative. All the right suggestions.
Super kind staff! Drake and Otto were very kind an helpful. I always have a good experience at this Valvoline.
otto and drake provided me with excellent service thank you will be coming back for all my car needs!!!
Very professional, friendly and thorough employees. It was late afternoon and 89 degrees outside; the perfect time & temperature for people to be grumpy and ready for their day to end. Not these guys. They joked around, communicated well with each other and it seemed like they genuinely enjoyed their team and their…
Drake and Brennan are so helpful and quick! Definitely go here!
Thanks for the great help Xavier, Otto, and Drake
The whole crew was very respectful, and nice gentleman. Pretty fast service too
Great fast service , good communication with techs , friendly .
Great service Quick and efficient
Drake, Noah, and Xavier were great and provided really friendly service. The timing was as phenomenally speedy and they experts with my vehicle.
Great service. Friendly employees.
Chris & Drake were very nice & very efficient. Chris apologized for my wait. They had my oil & filter changed in 15 minutes!
Chris and Drake were awesome even whle under staffed
Great guys here
The guys here were very helpful and great to work with.
Friendly, cool and super fast!
Chris, Brennan and Drake did an awesome job with my oil change. They were fast, informative and all with a smile on a hot day! Thanks guys!
Drake, Noah, and Brennan took great care of me today! Not only were they friendly, but they were highly informative, and their service was fast! This is my go to Valvoline 🫶
Guys were great, checked all fluids and had me in and out of there in no time.
Chris did a great job with his team! smooth process
Great service! Quick and reliable! Manager on site and ensuring all goes as expected!
The crew was efficient and constantly doing the checks and fluid tops off before getting in the bay. Once in they got me in and out in 10 minutes.
Chris was fantastic! Explained everything so nicely and thoroughly!!
Chris was absolutely wonderful as was the rest of the crew! 10/10 recommend! They went above and beyond to answer my questions and help me!
Great, quick service. Chris was my technician and he was very helpful.
Always very friendly! Chris, Noah and Lawrence are awesome!
Awesome💯💯💯💯💯
They were thorough and honest about what my vehicle actually needed. I appreciated the friendly staff, and not having to drop off my car anywhere!
Chris, Xavier and Daniel did a great job. Quick, professional and friendly!
Chris and his team Drake and Daniel did a wonderful job! Very nice and helpful!
really excellent customer service at this location
Very good experience with Chris, Drake and Jim.
Always quick and friendly
Chris, Nick and Lawrence did amazing! Keep up the great work guys!
Chris and Xavier were friendly, professional and explained everything they did. I will continue to get my oil changed here
Love the guys here. Chris the manager is so nice. They never try to sell me stuff I dont need. Ill come here for future oil changes. Thanks to all the guys here!! Xavier and Nick and Chris!!
Excellent customer service
Chris, Drake, and zach took great care of my car!
It was great 👍🏻 and super fast 👍🏻 great job
Chris, Lawrence, Xavier were awesome and super friendly! Explained everything really well and I will be back and recommend this location and employees to anyone!
Exceptional customer service. Staff were professional and friendly.
I had an exceptional experience at this location. The service was incredibly fast; they got me in and out in no time. I had a full synthetic oil change, oil filter replacement, and tire rotation. The staff was incredibly kind and informative. They answered all my questions about the oil they offered and provided me…
I love this place. Always fast, great service, no high pressure upsells, and super friendly crew!
Never had such a good service as today from Christian and Xavier. Christian was very knowedgeable with BMW so it even made it better. Excellent service and will sure spread the word about this location.
Had a great experience! Customer service was excellent!
Great service! Not too pushy. Chris and Xavier and others got me in and out within minutes! I will be back!
My experience at this Valvoline is always great! I’m in out so quick and the guys working are always great! 👍 I come all the way from Oldham county just for their service.
Great work by the team today.
Chris was very knowledgeable and professional and had me out quickly
Great and speedy service from the team! Riley was super helpful and they got me taken care of with little pressure. definitely will be coming back to this location.
Quick, convenient, professional.
Riley was a great customer service rep!!!!
Chris, Lawrence, Christian & Drake were all amazing today before the snow storm. All very knowledgeable & all so nice & helpful, definitely my go to location !! Always get me right:) drive safe boys !!
Awesome place! Drake and Chris assisted me with an oil change. They were extremely nice and professional. Drake found an oil leak in my car and took the time to go under it and take a picture for me. I’m definitely coming back!
Had a great experience. Manager was incredibly friendly and the whole crew was extremely efficient.
Nice service
Fast and friendly!
Great job! Quick, efficient & friendly.
Every time I am here they treat me and my car very well. They make suggestions for extras they feel my car may need but they never pressure me for anything and that makes me trust them. Recommend this site to my friends and family!
Quick, professional
Great service! Thank you!
Fast, friendly
Friendly and professional staff. Plenty of employees on staff. I was in and out in no time at all. Great work.
Professional and friendly.
The Team is thorough, prompt and deliver a high quality service !
Chris is hilarious 🤣 they do amazing work & I won’t be going anywhere else now!! TOP TIER
It's about the technicians. Satisfaction levels in general are always about the people who serve. The tech that helped me was so nice, kind, and professional. He instilled a trust in me so that I even agreed to let him replace my windshield wipers! It's quite a feat to get Rachel to do that before she has had an…
Very knowledge, kind, and efficient team!
I needed an oil change before a road trip. Valvoline was convenient for me to pop in after work and get the job done in a timely manner. The staff was friendly and professional and the price was right on. I'll be stopping by again for sure!!
The nicest place I’ve ever been for an oil change. They made sure I understood everything and answered any questions I had. Amazing job!
We have been customers for years and never received such poor service.. my sister sat in line for 2 hours. Car after car kept pulling in AFTER her and gotten serviced before she could get in a bay. When she made it to the bay, my Mom wanted to talk to them over the phone to tell them what needed to be done. (This is…
Prices have gone crazy high. Highest price in the city. Dealer at Audi was cheaper. Big O right across the street does same job for 55$ less. $131 vs $74 for syn oil. Nice people but not getting over charged.
Would not recommend going here. $120 for just a synthetic oil change is crazy especially with no explanation of the cost and using a discount. On top of that the customer service was abysmal. They were taking about us outside of the car and how we were not paying attention as we were staring at them and clearly…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 146 | — |
| Air & cabin filter replacement | 38 | — |
| Tires | 8 | — |
| Battery | 3 | — |
