Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Valvoline Instant Oil Change logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%57+13.8Value 14%95+13.4Replies to reviews 7%76+5.4Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Valvoline Instant Oil Change

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #131Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.7★ from 238 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valvoline Instant Oil Change is better than 69% of oil change services.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valvoline Instant Oil Change is better than 57% of oil change services.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valvoline Instant Oil Change is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valvoline Instant Oil Change is better than 95% of oil change services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valvoline Instant Oil Change is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valvoline Instant Oil Change is better than 76% of oil change services.B
76

Reviews for your job

Customers hired Valvoline Instant Oil Change for 6 kinds of job.

Valvoline Instant Oil Change for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.88
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#80 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 88 Google reviews tagged “Oil change” · showing 20

Giovanny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Very kind team, thanks you guys for your service

Great priceOil change
joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very knowledgeable staff and quick service I would definitely recommend.🙂👍🏽

Reasonable priceOil change
Carmen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Super convenient and great service

Reasonable priceOil change
Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The men working on our car were great! Answered all of our questions, took care of all of our needs! Speedy service, will be back soon

Great priceAir & cabin filter replacementOil change
CurtisLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I've become a regular customer. The staff takes care of my car very well and my veterans discount saves money on my service.

Great priceOil change
jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Oil change went smooth

Reasonable priceOil change
carmen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

As soon as I arrived I was immediately serviced by Shamir W , nice gentleman , knowledgeable and answered all questions and concerns. James P. was very nice and answered other questions I had . Thanks guys for your exceptional work and fast service !!!

Reasonable priceBatteryOil change
Chris13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Team is well versed and focused.

Reasonable priceOil change
WilliamLocal Guide · 262 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Good people work here.

Reasonable priceOil change
XuetingLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

It was great, I was in there an out within 15 minutes☝️😉🫴an my oil & tires..

Customer photo from Xueting's review
Reasonable priceOil change
Caprice6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★

It was less than positive. The vehicle had two VIN numbers from a repair. The initial service person was told this multiple times & was asked not to use the VIN inside of the door. After the third time, it was obvious it was about what was easier versus the customer’s request. There was a lot happening in the area &…

Oil change
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

PROMPT. COURTEOUS SERVICE

Reasonable priceAir & cabin filter replacementOil change
Lydia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast and friendly

Great priceOil change
Dez’Rae4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The technicians were super knowledgeable and helpful. I appreciate them offering the extra services I needed 10 out of 10 will definitely be coming back.

Great priceOil change
Alice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They're awesome! I don't feel like they push things on me I don't need, that pushes me away from coming back. Went there twice & had an outstanding experience both times.

Oil change
Dwayna16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My experience has been beyond exceptional every time I have visited this shop. On my last visit, Kareem was my CSR and his energy and customer service was phenomenal. It was near closing time on a Friday and I was treated like it was the top of a sunny morning. Not only did they perform the oil change service, they…

Air & cabin filter replacementOil change
Paola6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love bringing my car here! The staff do not know me but I love the service, the pleasantness and professionalism provided here plus they’re so fast!

Reasonable priceOil change
DanielLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve been getting oil changes for my company for years at a location that just closed……I had the pleasure of meeting Kareem Saturday, absolutely fantastic and knowledgeable, because of this young man this location will be getting all my business!!!!

Great priceOil change
Elaina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mike provided absolutely outstanding service! From the moment I arrived, he was friendly, professional, knowledgeable, and incredibly helpful. He took the time to explain everything clearly, answered my questions without making me feel rushed, and made sure I understood what was being done to my vehicle. What…

Great priceOil change
Latrell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kareem and James were very helpful. They provided detailed information with every step they took. Service was fast yet thorough!

Oil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 62%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change88—
Air & cabin filter replacement20—
Tires5—
Auto engine diagnostic3—
Battery2—
Transmission2—

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