Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Valvoline Instant Oil Change in Philadelphia 4.7 out of 5 based on 238 reviews, with the owner responding to 77 percent of them. Customers frequently praise the staff for being knowledgeable, courteous, and efficient during oil changes, inspections, and fluid services. However, several low-star reviews cite specific mechanical errors, such as loose tire caps, missing shields, or unaddressed leaks, alongside complaints about communication breakdowns regarding vehicle details or service completion.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
238 Google reviews we collected
Phrases our text analysis found in 168 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very knowledgeable staff and quick service I would definitely recommend.”
“This location has zero integrity, zero ethics, and operates with absolute zero professionalism.”
“As soon as I arrived I was immediately serviced by Shamir W , nice gentleman , knowledgeable and answered all questions and concerns.”
“Thanks guys for your exceptional work and fast service !”
“In a the worst way they highlighted the fact that i had a leak when checking myself that 5 quarts was barely on the dipstick just two days later.”
“I highly recommend this location and will absolutely return for future service.”
“I would strongly recommend taking your vehicle somewhere else.”
“Answered all of our questions, took care of all of our needs!”
“You can tell he genuinely cares about helping customers and takes pride in his work.”
“⚠️ SCAM ALERT: Fraudulent Receipts and Empty Oil Tanks!”
“l loved it, thank you, with coupon the charge was reasonable, even without the coupon.”
“Stuck with the new Valvoline ownership but the price changes are not worth it so sorry time for a change.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Valvoline Instant Oil Change for 6 kinds of job. Pick one to see what they paid and said.
The men working on our car were great! Answered all of our questions, took care of all of our needs! Speedy service, will be back soon
I've become a regular customer. The staff takes care of my car very well and my veterans discount saves money on my service.
As soon as I arrived I was immediately serviced by Shamir W , nice gentleman , knowledgeable and answered all questions and concerns. James P. was very nice and answered other questions I had . Thanks guys for your exceptional work and fast service !!!
It was less than positive. The vehicle had two VIN numbers from a repair. The initial service person was told this multiple times & was asked not to use the VIN inside of the door. After the third time, it was obvious it was about what was easier versus the customer’s request. There was a lot happening in the area &…
The technicians were super knowledgeable and helpful. I appreciate them offering the extra services I needed 10 out of 10 will definitely be coming back.
They're awesome! I don't feel like they push things on me I don't need, that pushes me away from coming back. Went there twice & had an outstanding experience both times.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 88 | — |
| Air & cabin filter replacement | 20 | — |
| Tires | 5 | — |
| Auto engine diagnostic | 3 | — |
| Battery | 2 | — |
| Transmission | 2 | — |
4.7 ★★★★★ 238 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very kind team, thanks you guys for your service
Got my wife's car inspected and everything went well.
Thanks for sharing the love! Our team at our store on 6120 Frankford Ave. appreciates the opportunity to help with your oil change and vehicle maintenance.
Love this team always keeping my car happy with oil and necessary fluids
Thank you for the fantastic rating! We're grateful you stopped by our store on 6120 Frankford Ave. for your oil change. Your support fuels our team every day.
Very knowledgeable staff and quick service I would definitely recommend.🙂👍🏽
Thank you for the amazing rating! We appreciate you choosing our store on 6120 Frankford Ave. for fast, friendly oil change service. We look forward to seeing you down the road.
Super convenient and great service
Thank you for the amazing rating! We appreciate you choosing our store on 6120 Frankford Ave. for fast, friendly oil change service. We look forward to seeing you down the road.
The men working on our car were great! Answered all of our questions, took care of all of our needs! Speedy service, will be back soon
Thanks for the great review! Our team at our store on 6120 Frankford Ave. is always happy to help with oil changes and preventive vehicle maintenance. We appreciate your support.
I've become a regular customer. The staff takes care of my car very well and my veterans discount saves money on my service.
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Philiadelphia!
Oil change went smooth
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Philiadelphia!
As soon as I arrived I was immediately serviced by Shamir W , nice gentleman , knowledgeable and answered all questions and concerns. James P. was very nice and answered other questions I had . Thanks guys for your exceptional work and fast service !!!
Team is well versed and focused.
Thanks for the great review! Our team at our store on 6120 Frankford Ave. is always happy to help with oil changes and preventive vehicle maintenance. We appreciate your support.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
