How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%57+13.8Value 14%95+13.4Replies to reviews 7%76+5.4Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCOREValvoline Instant Oil Change
Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #131Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.7★ from 238 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 6 kinds of job.
Valvoline Instant Oil Change for oil change
Clear ✕All 88 Google reviews tagged “Oil change”
Very kind team, thanks you guys for your service
Very knowledgeable staff and quick service I would definitely recommend.🙂👍🏽
Super convenient and great service
The men working on our car were great! Answered all of our questions, took care of all of our needs! Speedy service, will be back soon
I've become a regular customer. The staff takes care of my car very well and my veterans discount saves money on my service.
Oil change went smooth
As soon as I arrived I was immediately serviced by Shamir W , nice gentleman , knowledgeable and answered all questions and concerns. James P. was very nice and answered other questions I had . Thanks guys for your exceptional work and fast service !!!
Team is well versed and focused.
Good people work here.
It was great, I was in there an out within 15 minutes☝️😉🫴an my oil & tires..
It was less than positive. The vehicle had two VIN numbers from a repair. The initial service person was told this multiple times & was asked not to use the VIN inside of the door. After the third time, it was obvious it was about what was easier versus the customer’s request. There was a lot happening in the area &…
PROMPT. COURTEOUS SERVICE
Fast and friendly
The technicians were super knowledgeable and helpful. I appreciate them offering the extra services I needed 10 out of 10 will definitely be coming back.
They're awesome! I don't feel like they push things on me I don't need, that pushes me away from coming back. Went there twice & had an outstanding experience both times.
My experience has been beyond exceptional every time I have visited this shop. On my last visit, Kareem was my CSR and his energy and customer service was phenomenal. It was near closing time on a Friday and I was treated like it was the top of a sunny morning. Not only did they perform the oil change service, they…
I love bringing my car here! The staff do not know me but I love the service, the pleasantness and professionalism provided here plus they’re so fast!
I’ve been getting oil changes for my company for years at a location that just closed……I had the pleasure of meeting Kareem Saturday, absolutely fantastic and knowledgeable, because of this young man this location will be getting all my business!!!!
Mike provided absolutely outstanding service! From the moment I arrived, he was friendly, professional, knowledgeable, and incredibly helpful. He took the time to explain everything clearly, answered my questions without making me feel rushed, and made sure I understood what was being done to my vehicle. What…
Kareem and James were very helpful. They provided detailed information with every step they took. Service was fast yet thorough!
Whenever im in the area and need an oil change its the only place I trust to use Appreciate everyone there thank you again as always
I've been getting my oil changes here since they opened, and I've always had a great experience. Everyone is so respectful and knows what they are doing. Customer service is outstanding 😃
As a first time customer at this location I can truly say I had a wonderful experience. Kareem is the best !His customer service is impeccable, all services were completed in a timely fashion and with a smile. He even showed me my oil dipstick without asking ! I will definitely be back at this location.
The people at this business are phenomenal. I only go to Valvoline stores but this was my first time here. Kareem + the manager who is a lady, as well as the other people who were servicing my car were some of the nicest people I've ever met. They knew what they were talking about and the service was speedy. I…
Excellent as always from the technician
they get five star for service but I was really surprised they didn't fill up my windshield washer which they usually do every time. did they stop doing that?
The crew was awsome. Asst manager Laura was a great help. You are making a mistake not giving her , her own store
I highly recommend!
Fast, easy and SUPER PROFESSIONAL
Staff was great. Communication the whole way through the service.
James was so helpful
Staff were very friendly and helpful!
Very professional and fast. Loved the way they updated us with everything they were doing and informing us about the condition of everything. Communication was on point. Came in for a drive thru oil change. Would reccomend and come back.
Very polite, respectful very helpful. My second time going. Good price with the help of coupons.
As a first-time customer, I had a great experience this morning. The staff was incredibly friendly, attentive, and helpful throughout the entire process. They went above and beyond to make sure everything was taken care of, and the service was both quick and effective. I highly recommend this place to anyone looking…
The workers were actually goated. So kind and so so funny. The service was super quick too, and they didn’t do any of that “you should really pay for the more expensive version for xyz” bs that most dealerships try to sell u. I didn’t feel pressured at all, and they let me know my ¿oil filter? Should be changed soon…
They work quickly & efficiently. They were friendly & pleasant.
Ronald was my top side service tech and honestly, he was so nice and helpful to me. He explained so much detail about my cars engine and the proper oil that will help prolong my car‘s engine. I do not know very much about engines so his expertise was incredibly valuable. I foresee coming to Valvoline for all of my…
Very kind and informative staff. Thanks for taking care of my car needs.
I WAS HIGHLY SATISFIED WITH THE MANAGER JAMES, HE EXPLAINED EVERYTHING TO ME AND WHAT I SHOULD DO AND I WILL DEFINITELY BE COMING BACK JUST BECAUSE OF HIM
Every time I go to Valvoline the employees are very pleasant and professional.
The staff is awesome there family oriented they remember there customers there a great bunch, this is the only time I enjoy spending money, when I’m getting my oil change done @ the Frankford Ave location
Amazing service great prices and the staff is absolutely excellent! Nicholas was professional and definitely an asset to this company
If you're in the market for an oil change do yourself a favor and go to 6120 Frankford Ave you will be very pleased with the service you get there and I would also like to say ask for Laura she's great.
My experience was great. Never gotten out of car, with all that they check, tire pressure, certain fluids function of lights, signals, and do much more, not to mention the respect and time, very fast and efficient. l loved it, thank you, with coupon the charge was reasonable, even without the coupon.
Top-notch customer service. They were fast, friendly and professional. Thanks James and Nick. I’ll definitely be back.
They know me by name and I appreciate that & how helpful they always are.
Everyone who works there are very pleasant and helpful
Nahsir and the crew did a great job.
Very pleased with the service. Pleasant customer service. Informative. Explained up coming services recommended for optimal car performance.
My technician was professional and polite. He explained everything to me as it was being done. Top notch.
Good Service and friendly staff
Helpful, positive and polite! Thanks to Nasir, Armani, and Jared!
People at valvoline where nice and they except my aarp membership for a discount i will back with my wife car this week hopefully
Technician where very friendly and loyal to doing a great job.Excellent environment clean and comfortable.
2nd time getting service here since they took over from the previous oil change service. Staff is professional, informative, fast and thorough.
Whatever you do. Do not get a transmission fluid change. They cause a leak. And couldn't fix it. I was told to take it to Nissan dealership. I called costumer service that's was also a waste of time. Never again
Fast, professional, and friendly service. They got me in and out quickly and my car runs great. I'll definitely be back. Big thanks to Richard and Jared
Everyone was great and very thorough explaining everything i will deff be back in the future.
The manager Richard and other staff were understanding of my issue and went above and beyond to resolve my concerns and fix the problem with my vehicle in a fast and professional way.
Thanks to Laura and James, my vehicle feel brand new. These guys went beyond my expectations. They were very professional, knowledgeable, patient, and informative. Great job guys. Will return soon.
It was very quick and easy you pull your car up and don't have to leave your car. James took care of me explained everything to me. Differently recommend this place.
I had the most amazing service with Vavoline Jose was kind, knowledgeable and patient. It was done with excellence 🔥🔥🔥🔥🔥
The techs at the shop was very friendly and thorough with the work that was performed. The service that I requested was completed in a timely fashion. They also recommended engine flush that I knew would be needed. I’m highly satisfied with the guys at this location and I bring all 3 of my vehicles here for maintenance.
Was in the area from out of town and had a great experience getting an oil change and engine flush here with James. Both services were quick, easy, and affordable. James was professional, kind, honest, and gave recommendations as to what he’d do if he were me without being pushy or patronizing, which is so rare and…
Service was 5 star. The service tech Nick I believe his name was did a great job on making sure everything was topped off and ready for the road, I got the full synthetic package for a $113.00 but had a coupon for $10 off. So 102.00$ was my final cost which ain't bad for the service they provide for that. Will definitely recommend
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 88 | — |
| Air & cabin filter replacement | 20 | — |
| Tires | 5 | — |
| Auto engine diagnostic | 3 | — |
| Battery | 2 | — |
| Transmission | 2 | — |
