How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%96+13.6Replies to reviews 7%68+4.8Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREValvoline Instant Oil Change
Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.7★ from 773 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 8 kinds of job.
Valvoline Instant Oil Change for air & cabin filter replacement
Clear ✕All 63 Google reviews tagged “Air & cabin filter replacement” · showing 20
Andrew was so wonderful. He replaced a back windshield wiper and a front filter plus the oil. Raul did the underside. Mitton did some work on all the cars in the bays. Freya, the manager, was so nice and kind just like Andrew. I was happy he was still there. This Valvoline is always busy but they take their time…
My husband felt the workers were pleasant, respectful, knowledgeable & did an excellent job! Thank you
Wonderful job done at Medford location. Excellent explanation to everything that needed to be done, very quick and efficient. And Kevin was exceptionally pleasant.
Great service & manager incredibly professional, friendly!
Raul did a great job with the team, gave me instructions on what needs to be done as well. Always good to use Valvoline!
Kevin, Draya, Fred and Jameson were amazing. So helpful, friendly and quick. They are a group that works very well together.
Kevin and his team were kind and efficient — I’ll never go anywhere else for an oil change.
Excellent service, friendly people. Raul 👍
I’ve been coming to this Valvoline for about a year now. I work overnight and there’s never a line at 8 am when I’m coming off my shift. The service is quick, staff is super friendly, and they give you insight on maintenance without forcing you to take care of everything right there on the spot. Shout out to Kevin…
Came in for an oil change and Kevin was amazing. Top notch service and what I had hoped as a tourist coming into town. We couldn’t wait to get home and stopped in. I highly recommend coming here and meeting these great guys!
The service and workers were quick, concise and informative I would go there again
Great crew, Manager very helpful.
Great service quick friendly and efficient
Kevin, the manager was very informative regarding my cars needed maintenance. I always appreciate being educated around car maintenance needs. I learned that differential fluid is also called rear axel fluid. The team worked efficiently and insert all my questions
The only place I will go to maintain my car. I’ve been coming to this location for years and each visit is exceptional. Special thanks to Freya and Raul who are not only amazing at what they do, but genuinely wonderful people.
The gentlemen were knowledgeable, professional and courteous. They took my concerns seriously and communicated clearly. My cabin air filter was embarrassingly filthy. The Technician put my at ease by sharing a story about his Mom having the same problem. They worked quickly and methodically on that very hot and humid day.
I went to Valvoline for an oil change and had an excellent experience. Kevin provided outstanding customer service. He was friendly, professional, and very helpful throughout the entire process. The service was fast and efficient. I truly appreciate the great experience and will definitely be coming back. Highly recommend!
Always quick and efficient ! I appreciate the friendliness of the staff- great location!
Jamison, Dennis, Drew, Kevin were all great
Five star service! Oil change was quick and service is always excellent here. Interior filter cost $60. That is outrageous! I’ll give that 2.5 stars and average the total to 4. Will do on myself from now on.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 199 | — |
| Air & cabin filter replacement | 63 | — |
| Tires | 22 | — |
| Transmission | 18 | — |
| Air conditioning | 6 | — |
| Battery | 4 | — |
| Steering & suspension repair | 3 | — |
| Auto engine diagnostic | 2 | — |
