How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%96+13.6Replies to reviews 7%68+4.8Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREValvoline Instant Oil Change
Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.7★ from 773 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 8 kinds of job.
Valvoline Instant Oil Change for oil change
Clear ✕All 199 Google reviews tagged “Oil change” · showing 60
Raul provided great service
Excellent speedy service as usual ... Their new 'Greatness' practice is, well, great!
Raul and the manager I believe his name is Freya they go above and beyond for the services. And they are so knowledgeable. Kudos Medford Valvoline
These gents in the Medford location are top notch in terms of service. Both Kevin and Milton were beyond professional and personable. No high-pressure sales and very knowledgeable.
All the staff members are very friendly, polite, and helpful. The service is always quick and efficient. I always come here and highly recommend this place!
Andrew was so wonderful. He replaced a back windshield wiper and a front filter plus the oil. Raul did the underside. Mitton did some work on all the cars in the bays. Freya, the manager, was so nice and kind just like Andrew. I was happy he was still there. This Valvoline is always busy but they take their time…
Very efficient and great service. Kevin was amazing. Great service.
great place, great staff, great service! Freya runs a great shop and this is by far the best Valvoline location I’ve been to!
Friendly and professional
Staff is great. Service is quick and this is helpful because I’m busy. Cost is unreasonable. Can go to a full service garage for the same cost and will get more general diagnostic and professional assessment of my vehicle.
Raul and his team did an outstanding job on my car today. They were patient, knowledgeable, and provided quick service! This is why I continue to visit this location to have my car serviced.
Great bunch of guys that work on the Salem St Medford location!.. always help me out. Very professional
Great service & manager incredibly professional, friendly!
It was a great visit. The team is very kind and knowledgeable, walking me through all of my potential options. The mechanic was clear in sharing what work was done and not pushy on trying to add additional services. The Medford team has been great and kept me coming back!
Kevin the manager was very frienfo
oil change was quick and very informative. thank you to drew and kevin
Great experience, Antonio and Fran were very professional and friendly, highly recommend!
Kevin, Draya, Fred and Jameson were amazing. So helpful, friendly and quick. They are a group that works very well together.
Kevin and his team were kind and efficient — I’ll never go anywhere else for an oil change.
I #$*@-ing LOVE this place! Even if there are several vehicles waiting (which is rare)- they do their best to get vehicles serviced in the order they arrive...first come, first serve. And it's usually no more than a 10-15 minute wait MAX. Service is fast and efficient. Staff is friendly & professional. It is a big…
Valvoline on Salem St Medford MA is excellent.. The manager Freya and his team are top notch and do not pressure customers for up selling.. Very good customer service . The oil change is always quick and done right. They get you back on the road promptly to continue your day .. I recommend this location
The manager and the employees are all very friendly and helpful here!!
The only Valvoline I come to! These fellas always take care of me and are always SO kind and so professional while they do it :)
I always have a great experience at this location. Kevin is very personable and made my last visit great. I will continue to come back here for all my future needs.
I’ve been coming to this Valvoline for about a year now. I work overnight and there’s never a line at 8 am when I’m coming off my shift. The service is quick, staff is super friendly, and they give you insight on maintenance without forcing you to take care of everything right there on the spot. Shout out to Kevin…
Kevin the manager at the Medford Salem Street location was amazing! He was so sweet and kind and didn’t pressure me to buy anything I didn’t need ! Will be back again!
Convenient, and better prices than dealer
Came in for an oil change and Kevin was amazing. Top notch service and what I had hoped as a tourist coming into town. We couldn’t wait to get home and stopped in. I highly recommend coming here and meeting these great guys!
The service and workers were quick, concise and informative I would go there again
Great service quick friendly and efficient
Kevin, the manager was very informative regarding my cars needed maintenance. I always appreciate being educated around car maintenance needs. I learned that differential fluid is also called rear axel fluid. The team worked efficiently and insert all my questions
Kevin was nice, respectful and fast!
I’ve been going here for oil change ever since I bought my first car. Fast and convenient, good people.
The only place I will go to maintain my car. I’ve been coming to this location for years and each visit is exceptional. Special thanks to Freya and Raul who are not only amazing at what they do, but genuinely wonderful people.
Always a quick oil change and they refill tires, wiper fluid, etc without question during the oil change Nice team and they aren't too pushy with add-on services
Great service!
They took dirty oil out of my car and put clean oil in. Fast, friendly, and efficient, they fully met expectations.
They were so nice and quick!
Been using Valvoline for years! Kevin, Antonio and Raul were fabulous and do a great great job. Never had any issues leaving there and they always do a diligent job making sure everything looks good before I leave! Best place around!!
Original 5 Star review. Kevin was outstanding! He explained everything to me, gave me discounts where possible and was funny, engaging and personable throughout! Thanks, Kevin for the explanations and the conversation! Revision to 2 stars Kinda hate to have to add this, but, next day, friend and I driving for…
The gentlemen were knowledgeable, professional and courteous. They took my concerns seriously and communicated clearly. My cabin air filter was embarrassingly filthy. The Technician put my at ease by sharing a story about his Mom having the same problem. They worked quickly and methodically on that very hot and humid day.
Always quick and efficient ! I appreciate the friendliness of the staff- great location!
Kevin and Jameson at the Medford Salem St location were great. In fact, I always get really good service here, which is why I always come back
James (?) and Kevin were great. Service was honest, quick, and thorough.
Always so kind and efficient. Best Valvoline around
Amazing quick service. Manager Kevin is efficient and professional
Jamison, Dennis, Drew, Kevin were all great
Friendly and not too pushy. Gave advice
My go to place for an oil change. They are always nice, quick and efficient at this location. The store manager is top notch and everyone is very knowledgable and honest about your vehicle’s needs.
Easy peasy! I'm one of those people who gets anxious about simple things like oil changes and feels embarrassed when I'm way overdue. The team here was so welcoming, friendly, and communicative that they made the whole experience completely stress-free. Everything was seamless from start to finish!
I’m a regular here and wanted to drop a review today because I got particularly good customer service. Raul was professional and informative on each part of the oil change and future recommendations without being pushy. Even in the high heat today, he was pleasant and energized.
RAUL, SHAWN, AND FREYA WERE AWESOME TODAY WITH EXCELLENT CUSTOMER SERVICE! QUICK, COMPLETE, AND VERY KNOWLEDGEABLE SERVICE.
The team at Salem St, Medford did a great job on my oil and transmission fluid changes. The service was quick and friendly!
Raul was fantastic. Great experience and appreciated the ease ahead of a road trip.
Super quick and super thorough!
Great experience, in and out quick!
The attendant was friendly and did a great job with my oil change.
Five star service! Oil change was quick and service is always excellent here. Interior filter cost $60. That is outrageous! I’ll give that 2.5 stars and average the total to 4. Will do on myself from now on.
I had a great service! The mechanics were all very nice and helpful. Will be back!
Raul was awesome was super quick and easy ! Manager was super personable and nice had time to check in on everyone
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 199 | — |
| Air & cabin filter replacement | 63 | — |
| Tires | 22 | — |
| Transmission | 18 | — |
| Air conditioning | 6 | — |
| Battery | 4 | — |
| Steering & suspension repair | 3 | — |
| Auto engine diagnostic | 2 | — |
