How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%96+13.6Replies to reviews 7%68+4.8Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREValvoline Instant Oil Change
Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.7★ from 773 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 8 kinds of job.
Valvoline Instant Oil Change for tires
Clear ✕All 22 Google reviews tagged “Tires” · showing 20
These gents in the Medford location are top notch in terms of service. Both Kevin and Milton were beyond professional and personable. No high-pressure sales and very knowledgeable.
All the staff members are very friendly, polite, and helpful. The service is always quick and efficient. I always come here and highly recommend this place!
Raul and his team did an outstanding job on my car today. They were patient, knowledgeable, and provided quick service! This is why I continue to visit this location to have my car serviced.
It was a great visit. The team is very kind and knowledgeable, walking me through all of my potential options. The mechanic was clear in sharing what work was done and not pushy on trying to add additional services. The Medford team has been great and kept me coming back!
Kevin, the manager was very informative regarding my cars needed maintenance. I always appreciate being educated around car maintenance needs. I learned that differential fluid is also called rear axel fluid. The team worked efficiently and insert all my questions
The gentlemen were knowledgeable, professional and courteous. They took my concerns seriously and communicated clearly. My cabin air filter was embarrassingly filthy. The Technician put my at ease by sharing a story about his Mom having the same problem. They worked quickly and methodically on that very hot and humid day.
“I recently visited Valvoline for an oil change and other vehicle services, and I was extremely pleased with the experience. The customer service was outstanding, and the staff was professional, friendly, and helpful throughout the entire process. I was very satisfied with the quality of service I received. Because…
Thank you for always helping me out with all my car needs!
Very professional, I liked that they show you the dip stick after the oil change.
Had a great experience at Valvoline in Medford for an oil change and tire rotation. The staff was friendly, professional, and fast, and the customer service was excellent. They made the whole process quick and easy. Highly recommend!
Great value for a complete service conducted by professional staff.
Fast, friendly, extremely easy. Raul was great! Freya always very professional as manager.
Raul and his crew were professional, easygoing and friendly. Their kindness made my day. Go and see what I experienced.
The team at the Medford Valvoline is always Great
Went through lane 2 around 245pm today. Got me oil changed and was greeted with great customer service and professionalism by the team who serviced my truck. Appreciate you!
did a great job, changed my oil, and oil filters. they was so polite and helpful.
Salem Street Valvoline is the perfect place to bring your car when you want professional and peace of mind they are orderly knowledgeable and on point I recommend this to everybody so I hope these guys are here for a very long time😊
Freya was very helpful!! The service was quick and efficient. Will recommend going here for oil change.
I just had my SantaFe serviced at this location. Shannon was wonderful!!!! The rest of the team was truly great. They made me feel as if I was the most important customer they had today. Still smiling
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 199 | — |
| Air & cabin filter replacement | 63 | — |
| Tires | 22 | — |
| Transmission | 18 | — |
| Air conditioning | 6 | — |
| Battery | 4 | — |
| Steering & suspension repair | 3 | — |
| Auto engine diagnostic | 2 | — |
