How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%96+13.6Replies to reviews 7%68+4.8Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREValvoline Instant Oil Change
Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.7★ from 773 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 8 kinds of job.
Valvoline Instant Oil Change for transmission
Clear ✕All 18 Google reviews tagged “Transmission”
Raul provided great service
I’ve been coming to this Valvoline for about a year now. I work overnight and there’s never a line at 8 am when I’m coming off my shift. The service is quick, staff is super friendly, and they give you insight on maintenance without forcing you to take care of everything right there on the spot. Shout out to Kevin…
The only place I will go to maintain my car. I’ve been coming to this location for years and each visit is exceptional. Special thanks to Freya and Raul who are not only amazing at what they do, but genuinely wonderful people.
Original 5 Star review. Kevin was outstanding! He explained everything to me, gave me discounts where possible and was funny, engaging and personable throughout! Thanks, Kevin for the explanations and the conversation! Revision to 2 stars Kinda hate to have to add this, but, next day, friend and I driving for…
The team at Salem St, Medford did a great job on my oil and transmission fluid changes. The service was quick and friendly!
Manual transmission!
They always do it well, year after year.
“I recently visited Valvoline for an oil change and other vehicle services, and I was extremely pleased with the experience. The customer service was outstanding, and the staff was professional, friendly, and helpful throughout the entire process. I was very satisfied with the quality of service I received. Because…
Kevin & The Rest Of The Staff Was Great, Punctual & Very Friendly.... Service Was Great & The Job Is Done Thoroughly, I Highly Recommend This Shop
Great service
Great experience each time I've visited, no high pressure upsells (which is really important to me). The staff is polite and professional. Good value for the money.
Service here is amazing. Alex made sure to tell me everything my car needed and proceeded to give me a little coupon to help with the price. I’m for sure only getting my oil changed here. Dan did my tire rotation in I swear under 5 minutes he should be in nascar. All in all an amazing experience and I wanted to make…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 199 | — |
| Air & cabin filter replacement | 63 | — |
| Tires | 22 | — |
| Transmission | 18 | — |
| Air conditioning | 6 | — |
| Battery | 4 | — |
| Steering & suspension repair | 3 | — |
| Auto engine diagnostic | 2 | — |
