Emergency veterinarian service · Plantation, FL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%60+16.9Replies to reviews 8%100+8.2Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
4.7★★★★★871 Google reviews · 22 photos
93%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate VEG ER for Pets 4.7 out of 5 stars based on 871 reviews, with the owner responding to every comment. Customers frequently praise the facility for immediate intake, compassionate communication, and clear explanations during stressful emergencies involving dogs, cats, and rabbits. However, lower-rated reviews cite high costs, rushed diagnoses, and limited availability for exotic animal specialists as recurring concerns.
Google rating: 4.7 out of 5 from 871 reviews (93% five-star).
Reviews on this page: 871 Google reviews (788 with written comments, 171 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Veterinary Emergency Service serving Plantation, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
VEG ER for PetsVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.VEG ER for Pets: 76/100 on this factor. Category median: 72.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.VEG ER for Pets: 60/100 on this factor. Category median: 60.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.VEG ER for Pets: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.VEG ER for Pets: 100/100 on this factor. Category median: 53.A
100
Bar = this company · dark tick = category median.
Star ratings
871 Google reviews we collected
4.7of 5
5 stars80993%
4 stars20%
3 stars61%
2 stars91%
1 star455%
Praise vs complaints
Phrases our text analysis found in 788 written reviews
95%praise
Praise1,32695%
Complaints685%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude49936%
Speed & response21015%
Would recommend20915%
Quality & results15011%
Communication1269%
Honesty & trust1078%
Price & value937%
What customers talk about
We read 788 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so kind, thoughtful and empathetic during the whole interaction as well all follow-up conversations.”
“The doctor I saw was very kirt not at all friendly.”
“The staff took him in immediately and treated him promptly.”
“…s having pain in his back, his hind legs were shaking, he was walking slowly and sometimes refused to walk, he wouldn't eat or drink water and he had…”
“I recommend this place 100% because it’s clear that their primary focus is the health of our pets.”
“However VEG ER for pets in Boynton - HIGHLY RECOMMEND.”
“I’ve been here twice with my cat and a foster kitten and they did an amazing job both times.”
“Taking a dog to emergency is already a horrible situation to be but when you meet a vet who pretends to care while taking as much money from you as po…”
“Raluca and to Raquel, who was with us the whole time, explaining everything.”
“It was very clear that my dog wasn't just another patient to them—they genuinely cared about her comfort and well-being.”
“Lied to me about catastrophic diagnoses that were reportable-to-the-state level bad (RHDV2) while convincing me to euthanize/dispose of everything the…”
“We live all the way in West Seattle but the trip was worth it to Federal Way because we know Teddi was well taken care of.”
“It was clear I was being overcharged and my anxiety taken advantage of in a time of an emergency.”
People customers mention
Casali49 reviews
Marti42 reviews
Lauderdale41 reviews
Kagan39 reviews
Nair28 reviews
Marielyz25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mary15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Took my dog in as we was coughing up blood. The staff took him in immediately and treated him promptly. Very professional and kind to my pet. Thank you.
Karalyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had to take my dog, Teddi, to VEG ER at 2am early Friday morning and was immediately seen by Dr. Tagaban and the staff. They were so kind, thoughtful and empathetic during the whole interaction as well all follow-up conversations. We also had the pleasure of having Dr. Burnham take care of Teddi and can truly say…
zacharyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Took amazing care of my pooch. Offered me a room if I wanted to spend the night with her. Would highly reccomend.
Viviana6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I want to thank Dr. Raluca Anghel, our nurse Raquel, and the rest of the clinic staff. They were all wonderful, and the care they provided for my baby, Lulu, was incredible. Lulu arrived in a very weak state, suffering from vomiting and bloody diarrhea; both she and I were very frightened. Thanks to the care she…
symona5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I called them and right away. They transferred me to a physician within minutes. I was able to get answers to understand if what I was dealing with was an emergency what to look out and monitor for and saved me a visit to the vet at night. I highly recommend! every other vet ER I called would not talk to me over the…
Karen14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
What an awesome ER for pets! A gift to traumatized pets & owners! Kudos to Drs. Bartolic, Kagan, & Marti and assistants Aly? Nair and others who kept dog Mama calm during the outstanding care of my dog. Dog parents in East Ft Lauderdale are lucky to have VEG!!! in our backyard! Million thanks.
Took my dog in as we was coughing up blood. The staff took him in immediately and treated him promptly. Very professional and kind to my pet. Thank you.
Response from the owner · a year ago
We deeply appreciate your kind words and are grateful that your pet was able to receive prompt and attentive care. Our team is committed to delivering high-quality, empathetic service. Thank you for your feedback.
Karalyn Poulsen5 reviewsiTotal number of Google reviews Karalyn has written across all businesses on Google Maps, not just this one.
I had to take my dog, Teddi, to VEG ER at 2am early Friday morning and was immediately seen by Dr. Tagaban and the staff. They were so kind, thoughtful and empathetic during the whole interaction as well all follow-up conversations. We also had the pleasure of having Dr. Burnham take care of Teddi and can truly say we had nothing but great experiences here. We live all the way in West Seattle but the trip was worth it to Federal Way because we know Teddi was well taken care of.
zachary singerLocal Guide · 15 reviewsiTotal number of Google reviews zachary has written across all businesses on Google Maps, not just this one.
Took amazing care of my pooch. Offered me a room if I wanted to spend the night with her. Would highly reccomend.
Response from the owner · 2 days ago
Thank you for trusting us with your girl. We know how much comfort it can bring to stay close during an emergency, and we’re glad you felt supported throughout her care. We truly appreciate your recommendation and hope she is doing well.
Viviana Revelo Gomez6 reviewsiTotal number of Google reviews Viviana has written across all businesses on Google Maps, not just this one.
I want to thank Dr. Raluca Anghel, our nurse Raquel, and the rest of the clinic staff. They were all wonderful, and the care they provided for my baby, Lulu, was incredible. Lulu arrived in a very weak state, suffering from vomiting and bloody diarrhea; both she and I were very frightened. Thanks to the care she received, they were able to stabilize her, and she is doing well now, thanks to the medical treatment provided. I recommend this place 100% because it’s clear that their primary focus is the health of our pets. They truly love their work, and that shows in the way they treat the animals. Thank you again to Dr. Raluca and to Raquel, who was with us the whole time, explaining everything. My Lulu is doing better now! 🫶🏼♥️
Response from the owner · 2 days ago
We’re so relieved to hear Lulu is doing well. Thank you for trusting Dr. Anghel, Raquel, and our team during such a frightening time. Knowing that their care, communication, and compassion helped both you and Lulu feel supported means a great deal to us. We’ll be sure to share your kind words with everyone involved. Please give your sweet girl some extra love from all of us.
symona leyzin5 reviewsiTotal number of Google reviews symona has written across all businesses on Google Maps, not just this one.
I called them and right away. They transferred me to a physician within minutes. I was able to get answers to understand if what I was dealing with was an emergency what to look out and monitor for and saved me a visit to the vet at night. I highly recommend! every other vet ER I called would not talk to me over the phone or help me!! 10 out of 10 and I didn’t even physically go there. I would go there moving forward if I ever needed to.
Response from the owner · 2 days ago
Thank you so much for taking the time to share this. We’re glad one of our doctors could speak with you quickly, answer your questions, and help you feel confident about what to watch for at home. Earning your trust before you ever walked through our doors means a great deal to us. We’ll be here whenever you need us.
Taylor Green1 reviewiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
This is one of the most compassionate and accommodating emergency veterinary hospitals I have experienced. I came in with my dog and received the devastating news that she has cancer. During one of the most difficult and emotional situations we could have imagined, the doctors and nurses went above and beyond to make sure my dog received the best possible care while also showing kindness and compassion toward us.
We had the pleasure of seeing Dr. Marti, Dr. Anderson, and nurses Cris, Raquel, and Nair, and I cannot say enough wonderful things about each of them. They were patient, caring, attentive, and made sure we understood what was happening every step of the way. It was very clear that my dog wasn't just another patient to them—they genuinely cared about her comfort and well-being.
Receiving a cancer diagnosis for your pet is heartbreaking, but having such an incredible team caring for my dog made an extremely difficult experience a little easier to get through. I am beyond grateful for everything they have done for my girl and for the compassion they showed. I would recommend this emergency vet without hesitation.
Response from the owner · 4 days ago
We are so sorry your family is facing such a heartbreaking diagnosis. Thank you for trusting Dr. Marti, Dr. Anderson, Cris, Raquel, Nahyr, and our team to care for your girl during such an emotional time. Knowing you felt her comfort, dignity, and well-being were truly at the center of every decision means more than we can express.
Your generous words will be shared with everyone who supported you. It was a privilege to care for your girl and to stand beside your family when you needed compassion most. We are holding all of you close in our thoughts as you navigate the road ahead.
Karen Shatz14 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
What an awesome ER for pets! A gift to traumatized pets & owners! Kudos to Drs. Bartolic, Kagan, & Marti and assistants Aly? Nair and others who kept dog Mama calm during the outstanding care of my dog. Dog parents in East Ft Lauderdale are lucky to have VEG!!! in our backyard! Million thanks.
Response from the owner · 6 days ago
What a generous review—thank you. We’re grateful Dr. Bartolic, Dr. Kagan, Dr. Marti, Aly, Nahyr, and the rest of the team could help both you and your dog feel supported during such a stressful experience. It means so much to know you consider VEG a trusted part of the East Fort Lauderdale community. Your kind words and “million thanks” will be shared with everyone who cared for you both.
Sarah6 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I’ve been here twice with my cat and a foster kitten and they did an amazing job both times. The vet techs are very nice and knowledgeable. The veterinarians are amazing as well. I will continue to come back when I need to! Thanks to the whole staff!
Response from the owner · a week ago
Thank you for sharing your great experience with us! We’re here to help you any time you need us!
Kaitlyn MechlingLocal Guide · 16 reviewsiTotal number of Google reviews Kaitlyn has written across all businesses on Google Maps, not just this one.
Dr. Anderson and the VEG team were incredibly kind and patient. They explained everything, never made us feel overcharged, and truly cared about our puppy. They even made a place for my mom and little sister to sleep so they could stay with the dog and brought my sister a table to draw on. Like who else does that? 💜💜💜
Nobody asked me to leave a review—I just want others to know this is the place to go in an emergency. Thank you for saving my baby and my sanity! ❤️
Response from the owner · a week ago
Thank you for taking the time to share your great experience with Dr. Anderson and the team. We are so happy to know that their compassion and commitment had a meaningful impact on you and your family. We value your feedback and will be sure to pass it along to the team. Thank you for placing your trust in us for your puppy's care!
Joe Hanes2 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I was a nervous wreck. I tried cleaning my bunny with a pair of scissors. Don't ever do that. I snipped him, not realizing I had cut him, and his paper-thin skin tore. I immediately called my vet, but it was too late. They said, "No problem, bring them in," and when I got there, I had my 80-year-old mother with me. They took us into a room, treated us so well, and helped me feel a little better about my mistake. They took care of babykins, my bunny, immediately and treated him so well that I think he wants to go back, haha. Anyway, they're a wonderful unit; they did the examination thoroughly and cleaned them up properly. They cared for the wound very professionally, and he is doing very well now. Besides my lesson, if I or anybody ever has an issue with another pet, I'm taking them there. They're awesome. Thanks, VEG. team
Response from the owner · a week ago
Thank you for sharing your experience with us. We’re delighted to hear that our team was able to come together to provide the care and support you and your bunny needed during such a challenging time. We are so happy to know that babykins is doing well. We truly value your trust in us.
