Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the store staff for their patience, friendliness, and ability to resolve complex technical issues, such as account security breaches and device setups, often noting the team's thorough explanations. Recurring themes highlight efficient service and a lack of high-pressure sales tactics during transactions. However, lower-rated reviews cite significant wait times, perceived rudeness, and unexpected activation fees for online purchases as common criticisms.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
486 Google reviews we collected
Phrases our text analysis found in 336 written reviews
How often each topic comes up in the written reviews
We read 336 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very patient as setting up our new account was rather time consuming”
“On 10/8 Tara calls us and tells us that she is at a funeral and shouldn’t even be calling us, which in my opinion is pretty unprofessional.”
“Tara helped me and done a great job, answered all my questions.”
“Quite honestly the absolute worst cell phone experience I’ve ever had.”
“Tara and all the staff are very friendly, helps you get what ever you walked into that store to accomplish done in a very fast matter.”
“Angel was very kind and helpful and also explained things about the new phone.”
“I highly recommend stopping into see her for your wireless needs!”
“Every step on the way, I had a feeling of confidence and trust that I was getting the best choice for the phone and monthly plan I need.”
“I would advise to stay far away, far away from the liars in the shelbyville office, and Verizon in general.”
“Told me everything even made sure I understood changing my plan and what the cost would be next month.”
“plus around 100 of hidden fees!”
praise complaint · found by our text analysis, Google review wording unchanged.
Angel was great! Very patient as setting up our new account was rather time consuming
Angel was very kind and helpful and also explained things about the new phone. I would recommend him for 5 gold stars
Always friendly and knowledgeable. She always takes the time to make the transaction smooth and easy to understand.
Tara helped me and done a great job, answered all my questions. She gets a 10 from me!
What can i say Tara In shelbyville is the best. Anytime i have issues with my phone she trys her best to help me. She is a life saver for us old folk i tell everyone to give to her. She is a. Asset to your company.
Had a question about my verizon bill and went to Shelbyville store. Their staff was very polite and friendly and was able to help me. Even called verizon on my behalf to explain situation. So pleased!! Thanks Tara and staff!! Misi J
4.9 ★★★★★ 486 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Angel was great! Very patient as setting up our new account was rather time consuming
Thank you for sharing your experience, Brittany. It's wonderful to hear that Angel was patient and provided great service while setting up your new account!
Angel was very kind and helpful and also explained things about the new phone. I would recommend him for 5 gold stars
Always friendly and knowledgeable. She always takes the time to make the transaction smooth and easy to understand.
Thanks for the great feedback, Michele! We're glad to hear our team is always friendly, knowledgeable, and makes your transactions smooth and easy to understand. We look forward to assisting you again!
Tara helped me and done a great job, answered all my questions. She gets a 10 from me!
Thanks for the great feedback, Shelley! We're glad to hear Tara did a great job and answered all your questions. We look forward to assisting you again!
What can i say Tara In shelbyville is the best. Anytime i have issues with my phone she trys her best to help me. She is a life saver for us old folk i tell everyone to give to her. She is a. Asset to your company.
Thanks for the great feedback, Robin! We're glad to hear Tara is a life saver and always tries her best to help you. We look forward to assisting you again!
Wouldn't help me didn't even look at phone un happy
Had a question about my verizon bill and went to Shelbyville store. Their staff was very polite and friendly and was able to help me. Even called verizon on my behalf to explain situation. So pleased!! Thanks Tara and staff!! Misi J
Thanks for the great feedback, Misi! We're glad to hear Tara and the team were polite, friendly, and helpful in resolving your billing question. We look forward to assisting you again!
Very helpful and polite
Thank you for your feedback and we appreciate your business - SH
Went to Verizon and got my phone updated also got my voice to text activated and I think her name is Cara or Tara extremely helpful thank you very much for your time and your patience and kudos to you because it made it a dreaded situation very very pleasant thank you very much
TARA was excellent, she fixed my problem, and explained other features on my account and phone. Thankyou Tara, she is an excellent employee.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
