Srg RU12 reviewsTotal number of Google reviews Srg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad an excellent experience this afyer noon , Justin was very helpfull
Verizon
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%63+40Reliability 28%50+14.1Replies to reviews 8%100+8.2Experts Score= 62Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 47 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 9%
4.5 ★★★★★ 255 Google reviews · 8 photos
83%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
5.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
Oct 2026latest review
Verizon at a glance
Customers frequently praise the staff for their technical expertise, patience, and willingness to resolve complex issues or assist with device setup and billing. However, recurring complaints highlight long wait times due to limited staffing, instances where employees lacked knowledge of specific processes, and concerns regarding store cleanliness and communication errors during transactions.
- Google rating: 4.5 out of 5 from 255 reviews (83% five-star).
- Reviews on this page: 255 Google reviews (158 with written comments, 1 with photos).
- Owner responses: the business replied to 63% of reviews.
- Most recent review: October 2, 2026.
- Service: iPad Screen Repair Service serving Whitewater, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Verizon: 63/100 on this factor. Category median: 91.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Verizon: 50/100 on this factor. Category median: 89.C
50
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Verizon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Verizon: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
255 Google reviews we collected
- 5 stars21283%
- 4 stars114%
- 3 stars42%
- 2 stars42%
- 1 star249%
Praise vs complaints
Phrases our text analysis found in 158 written reviews
- Praise16286%
- Complaints2714%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8344%
- Quality & results3418%
- Communication1910%
- Speed & response179%
- Would recommend147%
- Price & value126%
- Honesty & trust105%
What customers talk about
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was fun, calm, supportive, and very knowledgeable.”
“Creepy sales people that look stoned and rude management who won’t defend their employees promises.”
“Had an excellent experience this afyer noon , Justin was very helpfull”
“Horrible business and Shady/Unethical sales practices!”
“Zander did amazing job of explaining things plus he figured out my phone issues.”
“Unfortunately it was SO hot in the store it was miserable and needs to be fixed immediately for customers.”
“10 out of 10 would recommend but the stores ac seems to a bit broken right now, it's 94 degrees in here and it seems to be a bit much for walk in customers.”
“Thanks to Randall, I got an awesome phone and a great value.”
“Nothing but over charges and lack of help.”
“I'll be honest; I typically only go to Verizon corporate stores.”
“Been lied to so many times I can’t even keep track.”
People customers mention
- Justin 10 reviews
- Watertown 8 reviews
- Zander 6 reviews
- Wolfe 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Robert and Justin gave me fantastic service, they made sure that I didn't leave empty handed. I had a phone issue that they fixed, both working tirelessly until the problem was resolved. I'm very satisfied with their service!
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
WOW customer service. I ordered a phone on line and had issues. More than I could handle and Andrew went above and beyond for me. He was fun, calm, supportive, and very knowledgeable. He stayed after hours to make sure I walked out with phone in hand working. I'm very grateful there are still customers service…
Abigail5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
Sat waiting for assistance for over 30 minutes before leaving because there was only one person busy n no one else could help me. Later, I sent my boyfriend in to reactivate our Verizon service. One employee appeared extremely disengaged and was struggling to stay attentive, while the other was trying to help but…
Douglas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Josh was absolutely phenomenal with customer service, helped we with exactly everything I needed to switch to T-Mobile, and addressed my concerns with switching over as well. 10 out of 10 would recommend but the stores ac seems to a bit broken right now, it's 94 degrees in here and it seems to be a bit much for walk…
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The guys were fabulous helping me get a new phone. Unfortunately it was SO hot in the store it was miserable and needs to be fixed immediately for customers.
ElenaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★
The store was really dirty. There were big black bugs crawling around and that was kinda off putting. I could see dirt and stuff on the floor and it just felt gross. The employee who helped was nice enough. Although he didn’t really explain how switching to Verizon worked very well. I asked a few questions and he had a hard time answering.
Photos
Customer reviews
4.5 ★★★★★ 255 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
mark nordwig1 reviewTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRobert and Justin gave me fantastic service, they made sure that I didn't leave empty handed. I had a phone issue that they fixed, both working tirelessly until the problem was resolved. I'm very satisfied with their service!
John Danner1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat help dealing with the albatross Verizon back rooms
Michelle Mueller9 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWOW customer service. I ordered a phone on line and had issues. More than I could handle and Andrew went above and beyond for me. He was fun, calm, supportive, and very knowledgeable. He stayed after hours to make sure I walked out with phone in hand working. I'm very grateful there are still customers service reps out there willing to go the extra mile. Thank you 💪🏼
Trisha Lentz1 reviewTotal number of Google reviews Trisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosh was great, was a little warm in the store.
Abigail C5 reviewsTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSat waiting for assistance for over 30 minutes before leaving because there was only one person busy n no one else could help me. Later, I sent my boyfriend in to reactivate our Verizon service. One employee appeared extremely disengaged and was struggling to stay attentive, while the other was trying to help but seemed unfamiliar with the process and had to make multiple phone calls for assistance. We were told we didn’t have an account, even though Verizon customer support had previously confirmed that our account exists and I recently made a payment on it. The information we received in the store completely contradicted what Verizon customer service told us, and instead of resolving the issue, they tried to have us open a new account. Overall, it was a very frustrating experience.
Douglas6 reviewsTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosh was absolutely phenomenal with customer service, helped we with exactly everything I needed to switch to T-Mobile, and addressed my concerns with switching over as well. 10 out of 10 would recommend but the stores ac seems to a bit broken right now, it's 94 degrees in here and it seems to be a bit much for walk in customers. Hopefully they can fix it soon.
Jeff Nichols2 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe guys were fabulous helping me get a new phone. Unfortunately it was SO hot in the store it was miserable and needs to be fixed immediately for customers.
Sylvia Broom2 reviewsTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJustin and rob were very helpful nice to work with.
Jackie Habermann3 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRob and Justin was awesome he fit new screen saver on my iPhone 16e Perfectly
Business details
- Address: 1111 S Church St, Watertown, WI 53094
- Phone: (920) 638-7168
- Website: victra.com
- Service area: Whitewater, WI