Michael SpencerLocal Guide · 13 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReliable, trustworthy and great to work with!
Versatile Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%74+17.9Value 14%86+12.2Replies to reviews 7%96+6.8Craft & service penalty53−4.7Momentum penalty41−5.9Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#160 of 186 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 14%
4.8 ★★★★★ 125 Google reviews · 13 photos
95%five-star reviews
4.30★last 12 monthsAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
$135typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Versatile Pest Control at a glance
Google reviewers rate Versatile Pest Control 4.8 out of 5 based on 125 reviews, with the owner responding to five percent of them. Customers frequently praise the company for professional service, punctuality, effective pest removal, and reasonable pricing. Recurring themes include technicians being helpful and respectful during inspections and treatments. However, low-star reviews cite damage to property and belongings, poor communication, and unethical practices regarding wild animal relocation.
- Google rating: 4.8 out of 5 from 125 reviews (95% five-star).
- Reviews on this page: 125 Google reviews (100 with written comments, 2 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: August 25, 2026.
- Service: Wildlife serving West Valley City, Utah.
Data from Google, last updated November 1, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Versatile Pest Control: 77/100 on this factor. Category median: 93.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Versatile Pest Control: 74/100 on this factor. Category median: 90.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Versatile Pest Control: 53/100 on this factor. Category median: 97.C
53
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Versatile Pest Control: 86/100 on this factor. Category median: 100.A
86
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Versatile Pest Control: 41/100 on this factor. Category median: 100.C
41
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Versatile Pest Control: 96/100 on this factor. Category median: 88.A
96
Bar = this company · dark tick = category median.
Star ratings
125 Google reviews we collected
- 5 stars11995%
- 4 stars00%
- 3 stars11%
- 2 stars11%
- 1 star43%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
- Praise15998%
- Complaints32%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price457%
- Reasonable229%
- Overpriced00%
- Not sure114%
$135+27% vs typical wildlife removal services
Middle half of what 5 customers paid ($123–$292) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3924%
- Would recommend3522%
- Quality & results3119%
- Speed & response2214%
- Price & value1912%
- Honesty & trust127%
- Communication42%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional Mike McLaughlin shows up with a magic wand and did a great job my family appreciate him for his hard working.”
“Great service, very professional would recommend them to anyone in need of some pest control”
“Shoutout to Versatile Pest Control for excellent service!”
“Even though they weren't fully staffed on the day, they still had someone come out to check it the same day and came to take care of it the next day.”
“His rates are super affordable and is very knowledgeable.”
“An outstanding company to work with—professional, reliable, Highly recommended.”
“They listened to my concerns and found solutions that worked best in my community.”
People customers mention
- Ryan 12 reviews
- Mike 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Versatile Pest Control for 7 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Tavita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very professional Mike McLaughlin shows up with a magic wand and did a great job my family appreciate him for his hard working.
Paid $200+Great priceHome inspection
Melanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a bird that was going in and out of the vent for my bathroom. Even though they weren't fully staffed on the day, they still had someone come out to check it the same day and came to take care of it the next day. Ryan and Mike were very professional and helpful.
Paid $200+Reasonable price
Richard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
He was very professional and thorough. Explained everything he did and gave great advice for keeping the ants away. Love these guys!
Paid $120–140Great priceAnt extermination
Lora11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have Ryan at Versatile Pest do all my pest control. His guys are always here when they say they will be and they are friendly and professional. I would definitely recommend them for your pest control needs.
Paid $120–140Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 6 | $56–$131 |
| General pest inspection | 4 | $63–$124 |
| Rodent extermination | 3 | $73–$323 |
| Bug & insect extermination | 3 | $73–$136 |
| Home inspection | 2 | $66–$159 |
| Ant extermination | 2 | $76–$246 |
| Hornet & wasp extermination | 2 | $81–$246 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 125 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jonathon CollinsLocal Guide · 26 reviewsTotal number of Google reviews Jonathon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDragged my couch and tore the vinyl, they had 2 guys, they could have lifted it easily. Also broke my CO detector, will need electrical repairs.
Tavita1 reviewTotal number of Google reviews Tavita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional Mike McLaughlin shows up with a magic wand and did a great job my family appreciate him for his hard working.
- Price assessment: Great price
- Price: $200+
- Services: Home inspection
Station Five Town Homes2 reviewsTotal number of Google reviews Station has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShoutout to Versatile Pest Control for excellent service! Dalton is the best technician. He respects all residents' homes when he is inspecting or treating the units. He has the best customer service skills and patience, and he finds solutions that work best for my community. I have worked with Versatile Pest Control for many years. The cost is reasonable and within my budget. Shoutout to Ryan and Mike! They listened to my concerns and found solutions that worked best in my community. Great company and highly recommend them!
Chuck Zilla5 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, very professional would recommend them to anyone in need of some pest control
- Services: Rodent extermination
Melanie C6 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a bird that was going in and out of the vent for my bathroom. Even though they weren't fully staffed on the day, they still had someone come out to check it the same day and came to take care of it the next day. Ryan and Mike were very professional and helpful.
- Price assessment: Reasonable price
- Price: $200+
Justin Turner3 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTop notch! Definitely a go to for all your pest control needs
Oslo Studios2 reviewsTotal number of Google reviews Oslo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShawn always does great for us :)
- Price assessment: Great price
- Services: General pest inspection
Stella Oaks8 reviewsTotal number of Google reviews Stella has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYour team broke my belongings, threw trash around my room, and literally left tacks (!) strewn around face-up in my carpet. Knowing that space would need to be cleared in order to spray, I had already moved all of my belongings to the center of my apartment. When I arrived home, personal belongings were bent out of shape, spilled, trash everywhere. Not to mention a handmade box completely broken with its contents spilled around the floor. It honestly looked like your team threw my things across the room when I arrived home.
- Price assessment: Not sure
- Services: Bug & insect extermination
Response from the owner · 10 months ago
Hello Stella, We’ve reviewed this service internally. As part of the standard process, the apartment community provides tenants with pre-treatment preparation instructions prior to service, and our company is contracted by the property to complete the treatment. At the time of service, the unit was not prepared as required, and garbage was present, which limited access to treatment areas. When a unit is not prepared according to the provided instructions, our technicians may need to reposition items as necessary in order to complete the service safely and effectively. Our technicians do not intentionally damage personal property, and there were no reports of items being broken during this service. Please contact me directly at 801-897-4589. My name is Ryan, and I’m the owner. If you believe an item was damaged, you’re welcome to reach out so I can review the details and determine how we can assist. — Ryan Owner, Versatile Pest Control
Richard Starley8 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe was very professional and thorough. Explained everything he did and gave great advice for keeping the ants away. Love these guys!
- Price assessment: Great price
- Price: $120–140
- Services: Ant extermination
Business details
- Address: 6036 W 3280 S, West Valley City, UT 84128
- Phone: (801) 897-4589
- Website: versatilepestcontrol.com
- Service area: West Valley City, UT