Junk removal service · Dearborn Heights, MI · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
5.0★★★★★538 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the punctuality, efficiency, and courteous communication of the removal crews, noting that services often include sweeping and cleanup. Recurring themes highlight straightforward pricing and quick job completion, with some clients reporting lower final costs than quoted. However, lower-rated reviews describe issues with billing disputes, unreturned calls, and items being discarded without permission, indicating potential inconsistencies in item verification and customer service responsiveness.
Google rating: 5.0 out of 5 from 538 reviews (99% five-star).
Reviews on this page: 538 Google reviews (504 with written comments, 14 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 28, 2026.
Service: Junk Removal serving Dearborn Heights, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Veteran Junk RemovalJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Veteran Junk Removal: 94/100 on this factor. Category median: 98.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Veteran Junk Removal: 91/100 on this factor. Category median: 98.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Veteran Junk Removal: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Veteran Junk Removal: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Veteran Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Veteran Junk Removal: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
538 Google reviews we collected
5.0of 5
5 stars53199%
4 stars10%
3 stars10%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 504 written reviews
99%praise
Praise1,14699%
Complaints71%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32228%
Speed & response26923%
Would recommend19417%
Quality & results18216%
Price & value1059%
Communication585%
Honesty & trust232%
What customers talk about
We read 504 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were extremely courteous and professional… and it doesn’t hurt they’re Michigan fans!”
“They actually arrived early, did a quick introduction and went straight to work.”
“Will use VJR again soon, and recommend them every chance I get.”
“They did a great job and I will highly recommend them to family and friends.”
“The office gave me clear information about the cost of removing a big&heavy sofa from my basement, which was reasonable.”
“A bit pricey $450 to donate?”
“Professional answered all my questions to a fantastic job swept when they were done.”
“David and Ryan let me know when they were on their way, the pricing was straightforward and honest, and they quickly took away the stuff.”
People customers mention
Ryan23 reviews
Kaleb20 reviews
Travis15 reviews
David13 reviews
Caleb10 reviews
Eric10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Veteran Junk Removal for 4 kinds of job. Pick one to see what they paid and said.
JJoshua1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 hours ago★★★★★
Had my deck removed by Ryan and David. They actually arrived early, did a quick introduction and went straight to work. They finished within a couple of hours (there was a lot to remove) and reviewed the work with me when completed. They were extremely courteous and professional… and it doesn’t hurt they’re…
WWilliamLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★
David and Ryan let me know when they were on their way, the pricing was straightforward and honest, and they quickly took away the stuff.
I would use them again.
RRick7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★
Great job by David and Ryan. Texted when they were on their way, made the promised time frame, and removed the item quickly and efficiently. Will use VJR again soon, and recommend them every chance I get. Thanks..
EElizabeth5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
I would definitely use these guys again. I did a fantastic job. Ryann and David were courteous. Professional answered all my questions to a fantastic job swept when they were done. Got the job done quick just all around. Great service. Definitely will tell my friends to use this thanks guys you guys were amazing.
KKaren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Ryan and David were great! I can’t say enough good things. Their communication was excellent, they were punctual, respectful, friendly, and worked fast to take care of everything. My parents and I were very pleased!
JJames2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
These guys are great. Ryan and David did an excellent job. They removed everything I needed taken away and then swept up when finished. I would absolutely use them again.
Had my deck removed by Ryan and David. They actually arrived early, did a quick introduction and went straight to work. They finished within a couple of hours (there was a lot to remove) and reviewed the work with me when completed. They were extremely courteous and professional… and it doesn’t hurt they’re Michigan fans! They also did an excellent job of cleanup. Very happy with the service!
W
William Hegyi IILocal Guide · 9 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
David and Ryan let me know when they were on their way, the pricing was straightforward and honest, and they quickly took away the stuff.
I would use them again.
R
Rick Smith7 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Great job by David and Ryan. Texted when they were on their way, made the promised time frame, and removed the item quickly and efficiently. Will use VJR again soon, and recommend them every chance I get. Thanks..
E
Elizabeth Hall5 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I would definitely use these guys again. I did a fantastic job. Ryann and David were courteous. Professional answered all my questions to a fantastic job swept when they were done. Got the job done quick just all around. Great service. Definitely will tell my friends to use this thanks guys you guys were amazing.
K
Karen Lowry2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Ryan and David were great! I can’t say enough good things. Their communication was excellent, they were punctual, respectful, friendly, and worked fast to take care of everything. My parents and I were very pleased!
J
James Pappas2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
These guys are great. Ryan and David did an excellent job. They removed everything I needed taken away and then swept up when finished. I would absolutely use them again.
A
Alicia Ryska2 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Second time calling Veterans for junk removal. Service is ALWAYS ON TIME, FRIENDLY TEAM, EXCELLENT CUSTOMER SERVICE. Marco, Jeremiah and Eric GREATLY APPRECIATE your help!! Thank you!!
D
Denise Bennett3 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Ryan arrived and got right to work. He completed removing the contents of my mobile home within two hours. Very impressed with his professionalism. And I was very impressed he did it all by himself. I would definitely use the their services again in the future if ever needed. A++++ service! Thank you so much!!!
R
Rob Frohlich1 reviewiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
WOW and WOW! What efficiency Marko and David display in removing my ‘unneeded treasures’. Non-stop movement describes these two guys. And on top of that, they will find a new home for these treasures to those that can use them. 👍
