Experts Reviews · Company report
Veterans Road Service & Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%82+11.6Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Veterans Road Service & Towing

North St. Paul, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 250 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Veterans Road Service & Towing is better than 94% of towing services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Veterans Road Service & Towing is better than 90% of towing services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Veterans Road Service & Towing is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Veterans Road Service & Towing is better than 82% of towing services.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Veterans Road Service & Towing is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Veterans Road Service & Towing is better than 100% of towing services.A
100

Reviews for your job

Customers hired Veterans Road Service & Towing for 8 kinds of job.

Veterans Road Service & Towing for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#71 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 64 Google reviews tagged “Car towing” · showing 20

DaltonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very experienced and helpful the whole time. Not once did I worrie about my vehicle once help had arrived. Communication was never an issue. Would highly recommend!

Reasonable priceCar towingTire change
GinaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great professional roadside assistance , prompt and reliable!

Reasonable priceCar towing
Madeline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Best tow experience ever! I was in need of a tow and James showed up within 30 mins. His communication skills are 10/10! James texted when he was 15 minutes away, to keep me updated. He was genuine, down to earth, friendly, and professional. The kind of qualities you need during a not fun experience (getting towed).…

Car towing
Bridgette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Incredible human and incredible service! Can’t say enough of the quality of care we received when we needed a tow.

Great priceCar towing
Tami1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

James was fabulous used him 2x so far and fabulous service and quotes have been spot on. I would use him again without hesitation! Great service and on time!

Reasonable priceCar towing
Wyatt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

The guy who owns the business is a scammer. He charged me $230 for a 1.4 mile tow. And then when I asked for a fair price he threatened to impound my car. Avoid this service at all cost

OverpricedCar towing
Rachel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Veteran Road Services was quick to respond, professional, and made a stressful situation much easier. They kept me informed, arrived when they said they would, and got me back on the road fast. I appreciate the great service and would definitely recommend them.

Great priceBattery serviceCar lockoutsCar towing
Katelynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I wish I could give more stars. Definitely made a stressful evening a little brighter. Was a great communicator when trying to find us on the side of the road through summer construction and road closures! Genuinely was so kind. If we ever need towing service in St. Paul again I know who to call!

Car towing
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

James did a phenomenal job towing my car! I got a flat tire and had to have a tow to get it replaced. He was highly responsive, organized, and easy to communicate with. Friendly and great service. It was easy to schedule with him and he arrived on time. Most pleasant towing experience ever considering getting a tow…

Reasonable priceCar towing
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional, yet friendly and down to earth. Was able to take care of moving my vehicle across the cities, same day, for a reasonable price. Highly recommended for care and communication as well as affordability!!

Reasonable priceCar towing
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

James was wonderful! He was so kind, and effectively communicated everything to me. If you’re looking for efficiency, James is your guy!

Car towing
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My truck broke down on the side of the highway. I initially contacted my insurance's roadside assistance and waited nearly two hours before calling James. He arrived within 30 minutes and safely got me and my truck home. James was very professional and helpful. I will definitely be using his services again in the future.

Reasonable priceCar towing
Nikola1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick response very polite and professional and took the time to explained the entire process!!

Car towing
darienLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best service I’ve experienced in any trade in years! There’s nothing this young man could’ve done better. He’s someone who cares for every aspect of his business. Highly, highly recommended! 5 ⭐️s !!!

Car towing
jon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super good service, reliable and can’t beat the price..

Car towing
Dao2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick to service and professional. Support local businesses and veterans.

Car towing
PeterLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When I called around for a quick tow, nobody could get to me until 2-3 hours. That's when I called Veterans Road Service. He was there within 45 minutes to help. James was very polite, knowledgeable. Whenever I need a tow or car service, Veterans Road Service will be the one I call!

Car towing
Jen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James came in clutch for sure. A friend needed a tow for an immobile vehicle and waited until the last minute. James did everything he could to help when most drivers would’ve probably left us stuck. It was a hot day and not an easy job, but he cared enough to still get it done!

Car towing
Rebecca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding experience with this tow truck company! They arrived promptly, providing exceptional roadside assistance. They were friendly, and came immediately Their pricing was fair, and the customer service was top-notch. I couldn't be happier with the service they provided. If you ever need a reliable tow truck…

Car towing
Faceless11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

"Excellent service from this tow truck company! Quick response, professional staff, and affordable rates. They saved the day! Highly recommend! 👍🚛 #TowTruckHeroes"

Car towing

Show more car towing reviews (44 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 11%Not sure 0%

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