Veterinarian · Plantation, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%85+12.9Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★26 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Veterinary Surgical Services of So. FL at a glance
Reviewers highlight the practice's rapid response to emergencies, often performing surgeries within 24 hours of initial contact. Clients frequently cite clear communication, where procedures are explained in detail, and note that pricing remains reasonable compared to other local veterinary facilities. The team is described as compassionate and professional, handling complex cases including orthopedic and soft tissue repairs with urgency and care. No significant recurring criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 26 reviews (100% five-star).
Reviews on this page: 26 Google reviews (24 with written comments, 7 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 2, 2026.
Service: Veterinary Emergency Service serving Plantation, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Veterinary Surgical Services of So. FL: 95/100 on this factor. Category median: 72.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Veterinary Surgical Services of So. FL: 92/100 on this factor. Category median: 60.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Veterinary Surgical Services of So. FL: 85/100 on this factor. Category median: 80.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Veterinary Surgical Services of So. FL: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 53.–
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Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
5.0of 5
5 stars26100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
97%praise
Praise5797%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price225%
Reasonable675%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1525%
Speed & response1220%
Would recommend1017%
Honesty & trust915%
Communication58%
Quality & results47%
Price & value47%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The care, expertise, and compassion we received throughout the entire process meant so much to us.”
“The doctor truly came to my fur baby’s rescue and was able to perform surgery the very same day he saw him.”
“I would 100% recommend him to anyone whose fur baby is dealing with orthopedic issues.”
“Rob at Family Pet Medical Center and I cannot recommend him highly enough.”
“Fernand and his entire team for their expertise, dedication, and genuine care for animals.”
“They kept me updated throughout the incredibly stressful process, showing immense compassion, professionalism, and skill.”
“He told me he had done many times with great results.”
“The care was exceptional, the progress is amazing, and the pricing for the entire procedure was extremely fair.”
People customers mention
Fernand22 reviews
Robert4 reviews
Center4 reviews
Clinic3 reviews
Rob3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Alisson7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am beyond happy with my experience! The doctor truly came to my fur baby’s rescue and was able to perform surgery the very same day he saw him. I’m incredibly grateful for how quickly he stepped in and took care of him.
He seems to be recovering really well. Although he is still limping a little, I can already…
Reasonable priceService not listed
Nancy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Dr. Fernand saved my dog’s life. My dog underwent liver shunt surgery, and the care, professionalism, and compassion we received were exceptional. From the very beginning, Dr. Fernand took the time to explain the procedure, answer all of my questions, and make me feel confident that my dog was in the best hands.…
Reasonable priceLarge animals
FrancisLocal Guide · 86 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Our 3-year-old Frenchie, Axel, suffered an emergency slipped disc (IVDD) on Monday. By Tuesday, he was in severe pain and completely paralyzed in his hind legs. In a moment of total desperation, I found Dr. Robert Fernand, and he immediately took charge of Axel's care.
He had us bring Axel to Cooper City Animal…
Victoria11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Dr. Fernand was amazing. I called him the morning I found out my dog had multiple slipped disc and was experiencing weakness to the back legs. My dog ended up needing a Hemilaminectomy. We were quickly booked for a CT and received surgery later that evening. He explained everything so well and checked on my fur baby…
Reasonable price
NoraLocal Guide · 101 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
My family and I are deeply and sincerely grateful for Dr. Fernand help. He was the only one who responded to us late night, and his kindness, compassion, and willingness to assist us in such an urgent moment meant more than we can express.
We are especially thankful for all the arrangements He did for an earlier…
Stacey10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dr. Fernand is God sent!! My dog had unexpectedly fallen and had gotten a fracture that needed surgery. In 24 hrs he was able to see me and schedule my dog’s surgery for the next day!! He was also so patient with me and educated me on the entire procedure. If you want an efficient surgeon that communicates and also…
We are beyond grateful for the care our Frenchie Benny received from Dr. Fernand and his team. Our Frenchie is a special-needs boy with a cleft palate, so his soft palate repair was something we approached with a lot of concern and understandably felt he was a more fragile and complicated case.
The care, expertise, and compassion we received throughout the entire process meant so much to us. The difference in him since surgery has been incredible. He is truly a whole different dog! He has so much more energy, is happier and more playful, and is finally able to enjoy life in a way we hadn’t seen before. Watching him thrive after everything he has been through is incredibly rewarding.
We are so thankful that we trusted him with Dr. Fernand. Thank you for giving our boy a better quality of life and allowing him to be the happy little guy he was meant to be. We will forever be grateful for the care you gave him!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for the kind words and I am so glad to hear he is doing so well!
Alisson Diaz7 reviewsiTotal number of Google reviews Alisson has written across all businesses on Google Maps, not just this one.
I am beyond happy with my experience! The doctor truly came to my fur baby’s rescue and was able to perform surgery the very same day he saw him. I’m incredibly grateful for how quickly he stepped in and took care of him.
He seems to be recovering really well. Although he is still limping a little, I can already see that he’s healing and making progress.
I’m extremely pleased with the doctor, his care, and the entire experience. I would 100% recommend him to anyone whose fur baby is dealing with orthopedic issues. I’m so thankful we found him! ❤️🐾
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for your trust in me and the kind words.
Roxanne Dango2 reviewsiTotal number of Google reviews Roxanne has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️ ⭐️ Extraordinary Lifesaving Care!
I cannot thank the incredible team Dr. Robert Fernand and his nurse Zak enough for saving my pet's life. My pet Devi a Belgian Malanois ate an entire whole avocado, which caused a severe and terrifying intestinal obstruction. Despite it being short notice, they didn't hesitate for a second. They stepped right in, acted with incredible urgency, and performed emergency surgery to remove the obstruction.
The Dr. Fernand and Zak were absolute heroes. They kept me updated throughout the incredibly stressful process, showing immense compassion, professionalism, and skill. Thanks to their quick thinking and expertise, my Devi is completely recovered and back to her happy self. If you want a veterinary team that truly cares and can handle the highest-stakes emergencies with grace and precision, look no further. They are the absolute best. I highly recommend Veterinary Surgical Services of So. Fl. A Gold Standard surgeon with gifted hands.
Price assessment: Reasonable price
Services: Service not listed
Nancy Valdivia1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Dr. Fernand saved my dog’s life. My dog underwent liver shunt surgery, and the care, professionalism, and compassion we received were exceptional. From the very beginning, Dr. Fernand took the time to explain the procedure, answer all of my questions, and make me feel confident that my dog was in the best hands.
The surgery was a success, and my dog is recovering very well. He is eating better, has more energy, and is acting much more like himself. Seeing these improvements has been incredible.
I am deeply grateful to Dr. Fernand and his entire team for their expertise, dedication, and genuine care for animals. They gave my dog the opportunity to live a healthier and happier life. I highly recommend Dr. Fernand to anyone whose pet needs specialized surgical care. Thank you for everything! 🐶❤️
Price assessment: Reasonable price
Services: Large animals
Francis FernandezLocal Guide · 86 reviewsiTotal number of Google reviews Francis has written across all businesses on Google Maps, not just this one.
Our 3-year-old Frenchie, Axel, suffered an emergency slipped disc (IVDD) on Monday. By Tuesday, he was in severe pain and completely paralyzed in his hind legs. In a moment of total desperation, I found Dr. Robert Fernand, and he immediately took charge of Axel's care.
He had us bring Axel to Cooper City Animal Clinic at 8 AM on Wednesday for a CT scan and emergency surgery. Despite Axel losing deep pain sensation—a critical stage of IVDD—Dr. Fernand performed a successful surgery and saved his legs.
Axel is now recovering beautifully and is already walking again! The care was exceptional, the progress is amazing, and the pricing for the entire procedure was extremely fair. My wife and I cannot thank Dr. Fernand and the Cooper City Animal Clinic team enough. They gave Axel a new lease on life. Highly recommend!
Victoria Briz11 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Dr. Fernand was amazing. I called him the morning I found out my dog had multiple slipped disc and was experiencing weakness to the back legs. My dog ended up needing a Hemilaminectomy. We were quickly booked for a CT and received surgery later that evening. He explained everything so well and checked on my fur baby frequently after surgery. I’m so happy that my dog has regained full strength and is walking with no issues!
Price assessment: Reasonable price
Nora Marilsa ParadaLocal Guide · 101 reviewsiTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
My family and I are deeply and sincerely grateful for Dr. Fernand help. He was the only one who responded to us late night, and his kindness, compassion, and willingness to assist us in such an urgent moment meant more than we can express.
We are especially thankful for all the arrangements He did for an earlier surgery. His professionalism and empathy brought us great peace during a very stressful situation.
Thank you, truly, for everything you have done. We appreciate you more than words can say.
Stacey Dumornay10 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Dr. Fernand is God sent!! My dog had unexpectedly fallen and had gotten a fracture that needed surgery. In 24 hrs he was able to see me and schedule my dog’s surgery for the next day!! He was also so patient with me and educated me on the entire procedure. If you want an efficient surgeon that communicates and also cares about what he does do not hesitate to contact him!! I don’t trust many doctors but everything was very smooth and easy with Dr. Fernand. We still have recovery to get through but im enthusiastic about the end results. Thank you so much!!!
Kimberly HillLocal Guide · 6 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Dr Fernand is a God send! My pup had a bladder stone blocking his ability to urinate which meant an urgent surgery was needed. I was quoted absurd surgery costs from multiple vets including our regular vet office but Dr Fernand offered the procedure at a humane and reasonable cost. He , like the other vets, knew we were in an emergency situation with our baby but he did not take advantage of us during this hard time. He had us meet him at a local vet office and performed the surgery. My pup came home same day and healed perfectly. Dr Fernand was so loving that on our post up visit my pup just cuddled with him! Thank you so much for helping us through such a rough time!
Price assessment: Reasonable price
Services: Service not listed
Krystal SilvaLocal Guide · 12 reviewsiTotal number of Google reviews Krystal has written across all businesses on Google Maps, not just this one.
I would 100000% recommend anyone to Dr. Fernand! My dog had a mass that grew so fast within a span of a few months and I was looking EVERYWHERE to find a place where they can help me. I ended up finding Dr. Fernand and he went above and beyond! From the consultation, to his blood transfusion, and surgery, Dr. Fernand and his team made sure my dog was in good hands. He gave my family and I hope on getting my dog back to himself! He treated us with kindness and answered all of the question I had. I would trust him with any of my pets! I knew in my gut that I made the right decision by contacting Dr. Fernand with my case!!!
