Analyzing 6,754,1436.8M ReviewsFor 19,11119.1K Experts

Experts Reviews · Company report
Victory Cleaning Systems logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Momentum penalty44−5.6Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Victory Cleaning Systems

Kansas City, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 37 tile contractors · 4.9★ from 125 Google reviews

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Report card

Percentile vs other tile contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Victory Cleaning Systems is better than 81% of tile contractors.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Victory Cleaning Systems is better than 80% of tile contractors.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Victory Cleaning Systems is better than 99% of tile contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Victory Cleaning Systems is better than 100% of tile contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Victory Cleaning Systems is better than 44% of tile contractors.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Victory Cleaning Systems is better than 100% of tile contractors.A
100

Reviews for your job

Customers hired Victory Cleaning Systems for 4 kinds of job.

Victory Cleaning Systems for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 5 Google reviews tagged “General repairs & maintenance”

Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They went above and beyond on restoring marble pieces for me. Their attention to detail, quality, and turnaround is by far, the BEST out there! I have referred countless people to Victory… and always will!!

General repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wow! I didn’t know there were any true artisans left in their trade! Daniel and his team are true professionals, taking their time to do the job right, and they were not done until I was 100% pleased. And I have to say I’m ecstatic at the beautiful restoration job they did on my travertine kitchen floor. Filling all…

General repairs & maintenance+ Responsiveness+ Quality+ Professionalism
Joyce9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Victory cleaned and color sealed tile floors in four rooms of our house. They look great. Found a small area where the color seal didn't adhere and Dan sent a tech the next day to fix. Also want to thank Mat who was at the house two days and was very courteous and professional. Looking at other services they provide…

FlooringGeneral repairs & maintenance+ Responsiveness+ Punctuality+ Quality
melanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I absolutely love the work that was done on my marble piece. I could not be more happy with the results. I was treated with nothing but the upmost respect and kindness. I will definitely return and recommend to anyone with any damaged natural stone, mine was restored with the results of a brand new look! Stunning work and kind people.

General repairs & maintenance+ Responsiveness+ Quality
HollyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenance+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Repair flooring9—
General repairs & maintenance5—
Floor repairs & maintenance2—
Tile work replacement2—

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