Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts

Experts Reviews · Company report
Vidal Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Vidal Auto Repair

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 54 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vidal Auto Repair is better than 97% of auto repair shops.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vidal Auto Repair is better than 97% of auto repair shops.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vidal Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vidal Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vidal Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vidal Auto Repair is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Vidal Auto Repair for 8 kinds of job.

Vidal Auto Repair for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#138 / 425
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Battery”

Prabhash5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jose is amazing. He really cares about helping the customer. He was able to take care of us on a short notice. He got the job done on a Saturday. Very professional, courteous and efficient. I realized while I was there, that people come here and seem to get to know him and become repeat customers. He is the kind of…

Great priceElectrical repairGeneral repairs & maintenanceBattery
Hunter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The team at Vidal truly care about the cars that come into their shop. They are reliable, efficient, and communicate like professionals should.

Reasonable priceElectrical repairVehicle InspectionBattery
Zabdi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Llegué aquí muy preocupada por lo que estaba pasando con mi carro No pude haber llevado mi carro a un mejor lugar, te atienden rápido el jefe del lugar José Vidal muy servicial muy atento y pone mucha atención a tus necesidades Ha hecho que mi carro funcione al 100% no tengo la menor duda les recomiendo mucho este…

Great priceElectrical repairBatteryService not listed
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jose Vidal is the best, most honest mechanic and only person I have used to service my vehicles for 10 years. He has perfectly maintained my Subaru Outback which I bought new and also did an amazing job maintaining my chevy Malibu previous to that. I 100% highly recommend him.

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
hilda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Good service and turn around time with repair service was excellent. Can’t complain, Vidal has been there when needed and towing service as well. Definitely recommended.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBattery
LuisLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Have been getting all of my vehicles serviced by Jose for over a decade now and he continues to deliver the with his skills and knowledge. I would highly recommend Vidal for all your automative mechanic repairs.

General repairs & maintenanceAuto A/C rechargeEngine repair
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jose has been working on my and my families vehicles for years. Only place I’ve ever been to that’s been completely upfront and honest during the entire process. He goes through everything with you and explains exactly what’s going on and what it will take to repair. Him and his team are literally the gold standard…

Great priceGeneral repairs & maintenanceElectricalAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance19—
Brakes14—
Auto engine diagnostic10—
Vehicle Inspection9—
Oil change8—
Electrical repair7—
Battery7—
Transmission6—

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