Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Vidal Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Vidal Auto Repair

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 54 Google reviews

📞 Call (779) 256-2873Request a call back

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vidal Auto Repair is better than 97% of auto repair shops.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vidal Auto Repair is better than 97% of auto repair shops.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vidal Auto Repair is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vidal Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vidal Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vidal Auto Repair is better than —% of auto repair shops.–
—

Reviews for your job

Customers hired Vidal Auto Repair for 8 kinds of job.

Vidal Auto Repair for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#196 / 447
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Engine repair”

Guadalupe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jose has been mine and my family go to auto repair guy for a few years now. He explains and gives you accurate details on the diagnosis of your vehicle and stands 100% behind his work

Great priceElectrical repairSteering & suspension repairGeneral repairs & maintenance
Josiah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Vidal Auto has taken care of my business and personal vehicles for over a decade and I couldn't be more pleased. Very good at diagnostics and has diagnosed the problem right the first time 95%+ of the time. This across at least a dozen vehicles. Highly recommended

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
pablo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

HIGHLY RECOMMEND! he is very educated! I also liked he took his time and showed exactly what was wrong with the vehicle, showed me the old part and the new part he swapped out!

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Highly knowledgeable with years of experience. Communication was excellent throughout the entire process, and pricing was very fair. Not only does he do great work, but he’s also a genuinely great person to deal with. I highly recommend his services!

Reasonable priceEngine repairTransmission replacementBrakes
LuisLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Have been getting all of my vehicles serviced by Jose for over a decade now and he continues to deliver the with his skills and knowledge. I would highly recommend Vidal for all your automative mechanic repairs.

General repairs & maintenanceAuto A/C rechargeEngine repair
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jose has been working on my and my families vehicles for years. Only place I’ve ever been to that’s been completely upfront and honest during the entire process. He goes through everything with you and explains exactly what’s going on and what it will take to repair. Him and his team are literally the gold standard…

Great priceGeneral repairs & maintenanceElectricalAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance19—
Brakes14—
Auto engine diagnostic10—
Vehicle Inspection9—
Oil change8—
Electrical repair7—
Battery7—
Transmission6—

Compare with

DM auto repair & mufflers logoDM auto repair & mufflersExperts Score 95Rockford · 4.96★Caliber Collision logoCaliber CollisionExperts Score 93Rockford · 4.88★Wick Automotive logoWick AutomotiveExperts Score 93Rockford · 4.90★