Video Kitchen logo

Video Kitchen

Video duplication service · Shively, KY · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%68+19.2Replies to reviews 8%53+4.4Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#167 of 175 video production companiesPosition by Experts Score among all companies we track in this category. · better than 5%
4.7 ★★★★★ 72 Google reviews · 10 photos
86%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
68%reviews answered by the owner
Aug 2026latest review

Video Kitchen at a glance

Google reviewers rate Video Kitchen 4.7 out of 5 stars based on 72 reviews, with the owner responding to 68 percent of feedback. Customers frequently praise the business for quick turnaround times, reasonable pricing, and friendly staff who successfully convert various analog formats like VHS, 8mm, and Super 8 to digital media. A recurring criticism involves unexpected additional fees, poor communication regarding job estimates, and instances where returned original media did not match the items submitted.

  • Google rating: 4.7 out of 5 from 72 reviews (86% five-star).
  • Reviews on this page: 72 Google reviews (59 with written comments).
  • Owner responses: the business replied to 68% of reviews.
  • Most recent review: August 22, 2026.
  • Service: Video Production Company serving Shively, Kentucky.

Data from Google, last updated November 1, 2026.

Score profile vs other video production companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction76Reliability68Craft & service–Value–Momentum100Replies to reviews53Satisfaction: 76 (median 98)Reliability: 68 (median 97)Momentum: 100 (median 100)Replies to reviews: 53 (median 78)
Video KitchenVideo Production Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Video Kitchen: 76/100 on this factor. Category median: 98.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Video Kitchen: 68/100 on this factor. Category median: 97.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Video Kitchen: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Video Kitchen: 53/100 on this factor. Category median: 78.C
53

Bar = this company · dark tick = category median.

Star ratings

72 Google reviews we collected

  • 5 stars6286%
  • 4 stars57%
  • 3 stars00%
  • 2 stars00%
  • 1 star57%

Praise vs complaints

Phrases our text analysis found in 59 written reviews

  • Praise8194%
  • Complaints56%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2731%
  • Speed & response1821%
  • Quality & results1214%
  • Would recommend1214%
  • Price & value1012%
  • Communication56%
  • Honesty & trust22%

What customers talk about

We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Nice young lady helped me take a look at some old unmarked VHS tapes to see if they were important and then I left 6 VHS tapes to be copied to a flash…”
  • “Very quick turnaround on my 8mm reel and the quality is great.”
  • “They converted my baby shower vhs tape to DVD and did a great job.”
  • “I would highly recommend going here to get your old tapes digitized!”
  • “All they did for me turned out great and very affordable.”
    “Not worth the money”
  • “They helped me organize them all, and walked me through the process.”
  • “Honestly I had some video work done here and I could have done just as well on my own.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

fredLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

What I thought would take a week, took two days. Transfered an old VHS tape to a disc and thumb drive. More than reasonable price. Great service. Highly recommend.

SamLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very quick turnaround on my 8mm reel and the quality is great. I would highly recommend going here to get your old tapes digitized!

Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Video Kitchen is NOT closed, they are STILL IN BUSINESS!! Google search says they closed in March 2026, but I just dropped off 10 vhs tapes and they are indeed OPEN for business either no plans to close anytime soon. They do a great job on converting all your media!!

CatherineLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very pleasant experience today at Video Kitchen. Nice young lady helped me take a look at some old unmarked VHS tapes to see if they were important and then I left 6 VHS tapes to be copied to a flash drive and they were having a special price today. Seems like they can copy any kind of old media to a flash drive or send it electronically.

JayLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Best place EVER! Took all my old family videos (VHS Tapes ) and they put them on DVD. Even videos that I thought ,no way.

K7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

10/10! I dropped off two VHS tapes from 1987 of home videos, one of which was cut. Video Kitchen was able to repair the tape and convert everything from VHS to USB. Quick turn around time. I highly recommend!

Photos

Customer reviews

4.7 ★★★★★ 72 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
fred smartLocal Guide · 57 reviewsTotal number of Google reviews fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What I thought would take a week, took two days. Transfered an old VHS tape to a disc and thumb drive. More than reasonable price. Great service. Highly recommend.

Sam MartinLocal Guide · 56 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very quick turnaround on my 8mm reel and the quality is great. I would highly recommend going here to get your old tapes digitized!

Response from the owner · 5 months ago

Thank you so much for the positive review !!

Becky Bales3 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Video Kitchen is NOT closed, they are STILL IN BUSINESS!! Google search says they closed in March 2026, but I just dropped off 10 vhs tapes and they are indeed OPEN for business either no plans to close anytime soon. They do a great job on converting all your media!!

Response from the owner · 6 months ago

Thank you! We are open, and NOT closing

Catherine LuttmerLocal Guide · 50 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleasant experience today at Video Kitchen. Nice young lady helped me take a look at some old unmarked VHS tapes to see if they were important and then I left 6 VHS tapes to be copied to a flash drive and they were having a special price today. Seems like they can copy any kind of old media to a flash drive or send it electronically.

Response from the owner · 6 months ago

Thank you!

Jay BooneLocal Guide · 19 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best place EVER! Took all my old family videos (VHS Tapes ) and they put them on DVD. Even videos that I thought ,no way.

Response from the owner · 8 months ago

Awe! So good to hear! Thank you!

K S7 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10! I dropped off two VHS tapes from 1987 of home videos, one of which was cut. Video Kitchen was able to repair the tape and convert everything from VHS to USB. Quick turn around time. I highly recommend!

Response from the owner · 8 months ago

Thank you!

Emily RederLocal Guide · 14 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

VK recently helped me by copying a really old movie in a Blu-ray format for my son‘s seventh movie theater birthday party. This is, I’m sure, not a project that they normally consider their day job… But if I were looking at them, I would like to know that they took on small, quick projects just to make people’s lives better and easier. Thank you so much! You’re the MVP of his birthday:)

Response from the owner · 8 months ago

Thank you!

Mitch CraigLocal Guide · 13 reviewsTotal number of Google reviews Mitch has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They went above and beyond for my 25th anniversary party. I put them on a tight crunch time and they delivered with out any issues. Wife was very happy with the quality of the video too. Happy wife happy life like they say. Thank you again for your help.

Response from the owner · 8 months ago

Yay! So glad to hear! It was a pleasure working with you, I enjoyed having some creative freedom:)

Anissa TimmLocal Guide · 13 reviewsTotal number of Google reviews Anissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tim and Edith are beyond amazing!! Very knowledgeable and helpful!! Quick turn around service as well as well as friendly people! Very highly recommended!!

Response from the owner · 8 months ago

Thank you Anissa!

Charles JohnsonLocal Guide · 16 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've had a couple of things done here, most recently they converted a 70 yr old home movie. Fantastic job! I never dreamed it would come out so well. I'll never trust anything, movies, slides etc. to anyone else.

Response from the owner · 8 months ago

Yay! Thanks!

Video Kitchen on Google Maps →

Business details