PLUMBERS · MILWAUKEE, WI
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%14+4.9Reliability 15%26+3.9Craft & service 20%1+0.2Value 10%5+0.5Momentum 8%11+0.9Track record 7%82+5.7Accountability 5%13+0.7Experts Score= 17Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.17SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%14+4.9Reliability 15%26+3.9Craft & service 20%1+0.2Value 10%5+0.5Momentum 8%11+0.9Track record 7%82+5.7Accountability 5%13+0.7Experts Score= 17Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.17SCOREViking Plumbing
Better than 1% of plumbers · #89 of 90
4.8★810 Google reviewsGoogle star rating as shown on Google Maps.
4.72★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
58%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Viking Plumbing for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 17
All 3 Google reviews tagged “Sump pump repair”
★★★★★ Carl · Edited 3 months ago
Brian provided phenomenal service. Great guy!
Paid $400–600Not sureSump pump repair
★★★★★ Kylie · 4 months ago
Came out quick. Fixed the problem. Even educated me on a few things that were very helpful.
Paid $1–200Reasonable priceSump pump repair
★★★★★ Jane · Edited a year ago
I cannot recommend Angel Rivera and his team enough. He was very thorough and took the time to answer all of my questions and carefully explain everything that needed to be done. He’s extremely knowledgeable and professional. Working with him made a very stressful time (I had fairly significant damage in my basement…
Paid $1,000+Plumbing pipe repairSewer cleaningSump pump repair
vs category
Blue = Viking, grey = plumbers average
Rating over time
Price
$506+5% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 15%Reasonable 71%Overpriced 5%Not sure 9%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%14+4.9Reliability 15%26+3.9Craft & service 20%1+0.2Value 10%5+0.5Momentum 8%11+0.9Track record 7%82+5.7Accountability 5%13+0.7Experts Score= 17Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
14
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
26
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
1
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
5
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
11
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
82
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
13
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+14 / −0
Professionalism
+16 / −2
Responsiveness
+16 / −0
Punctuality
+13 / −0
Value
+10 / −1
