Analyzing 5,290,788 Google Reviews For 14,025 Experts

Experts Reviews · Company report
Viking Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%14+4.9Reliability 15%26+3.9Craft & service 20%1+0.2Value 10%5+0.5Momentum 8%11+0.9Track record 7%82+5.7Accountability 5%13+0.7Experts Score= 17Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.17SCORE

Viking Plumbing

Milwaukee, WI · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.8★ from 810 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and reliability; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Viking Plumbing is better than 14% of plumbers.F
14
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Viking Plumbing is better than 26% of plumbers.D
26
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Viking Plumbing is better than 1% of plumbers.F
1
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Viking Plumbing is better than 5% of plumbers.F
5
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Viking Plumbing is better than 11% of plumbers.F
11
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Viking Plumbing is better than 82% of plumbers.A
82
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Viking Plumbing is better than 13% of plumbers.F
13

Reviews for your job

Customers hired Viking Plumbing for 8 kinds of job.

Viking Plumbing for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 17

All 3 Google reviews tagged “Sump pump repair”

★★★★★ Carl · Edited 3 months ago

Brian provided phenomenal service. Great guy!

Paid $400–600Not sureSump pump repair
★★★★★ Kylie · 4 months ago

Came out quick. Fixed the problem. Even educated me on a few things that were very helpful.

Paid $1–200Reasonable priceSump pump repair
★★★★★ Jane · Edited a year ago

I cannot recommend Angel Rivera and his team enough. He was very thorough and took the time to answer all of my questions and carefully explain everything that needed to be done. He’s extremely knowledgeable and professional. Working with him made a very stressful time (I had fairly significant damage in my basement…

Paid $1,000+Plumbing pipe repairSewer cleaningSump pump repair

Price

$506+5% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 71%Overpriced 5%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning29$176–$580
Plumbing pipe repair25$366–$1.2k
Toilet repair25$227–$618
Plumbing leak detection16$124–$656
Plumbing leak repair15$295–$1.1k
Faucet repair14$208–$611
Water heater installation13$1.2k–$2.4k
Faucet installation11$321–$1.1k

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