Home health care service · Lafayette, IN · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%79+24.3Experts Score= 82Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 28 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★35 Google reviews · 7 photos
94%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Village Caregiving 4.9 out of 5 based on 35 reviews, noting the owner responds to 83% of feedback. Clients describe the home health care services as flexible, with punctual caregivers who treat patients with dignity and patience. Recurring themes highlight strong communication, easy scheduling adjustments, and compassionate management that supports both families and staff. No specific criticisms appear in the provided excerpts, as all reviews are four or five stars.
Google rating: 4.9 out of 5 from 35 reviews (94% five-star).
Reviews on this page: 35 Google reviews (28 with written comments).
Owner responses: the business replied to 83% of reviews.
Most recent review: September 18, 2026.
Service: Child Care Agency serving Lafayette, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Village CaregivingChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Village Caregiving: 84/100 on this factor. Category median: 80.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Village Caregiving: 79/100 on this factor. Category median: 73.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Village Caregiving: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.9of 5
5 stars3394%
4 stars13%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
97%praise
Praise3797%
Complaints13%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1539%
Honesty & trust821%
Would recommend718%
Communication513%
Speed & response25%
Quality & results13%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Truly appreciate all of the kindness and flexibility this company offers.”
“My caregiver has been hardworking honest caring and truly has been a blessing in my life.”
“Highly recommend reaching out if you’re looking for care.”
“And Jocelyn is also an amazing communicator with the family to keep us updated on weekly caregiving schedules.”
“They are professional, kind, extremely well organized and efficient.”
“We've had a wonderful experience with this company, especially with having a care giver as caring and compassionate as Merissa.”
People customers mention
Jocelyn5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CColleenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Truly appreciate all of the kindness and flexibility this company offers. They have one very special caregiver we absolutely adore for our family member. Caregiver burn out is real and finding a routine that works is important. I could not recommend this company more for helping create that routine for our loved one. Kudos to Shannon and Jocelyn. ❤️
CCourtney2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Only the best of the best work here. Highly recommend using them for all of your needs! 😊
KKimberly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My experience with village caregiving has been amazing, my caregiver Kennady has been a godsend. I have been through so many different caregiving places and have never had the experience I have had with village caregiving. My caregiver has been hardworking honest caring and truly has been a blessing in my life. If…
WWayne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
At 82 years old, I never thought I’d have someone outside my family helping take care of me, but my caregiver from Village Caregiving has truly become like family to me. As a veteran, my independence has always meant a lot, and they’ve always treated me with respect and dignity while still being there when I need…
EEverleigh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Im super grateful towards village caregiving on how well they've taken care of my mom! A huge thank you to jocelyn for being patient, understanding and super helpful! She has great caregivers underneath her and I couldnt be more happy with their help!
MMiranda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Absolutely love this company! Jocelyn is such an amazing person. Very supportive. Flexible hours and scheduling is good. Highly recommend reaching out if you’re looking for care.
Truly appreciate all of the kindness and flexibility this company offers. They have one very special caregiver we absolutely adore for our family member. Caregiver burn out is real and finding a routine that works is important. I could not recommend this company more for helping create that routine for our loved one. Kudos to Shannon and Jocelyn. ❤️
Response from the owner · a month ago
Thank you, Colleen, for your heartfelt review! We're so glad our team has provided the kindness and flexibility your family needs and helped create a routine that works for your loved one. We appreciate your kind words about Shannon and Jocelyn and your trust in Village Caregiving. ❤️
C
Courtney White2 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Only the best of the best work here. Highly recommend using them for all of your needs! 😊
Response from the owner · a month ago
Thank you, Courtney, for your kind review! We're so glad you've had such a positive experience with our team. We appreciate your recommendation and support of Village Caregiving. ❤️
K
Kristine BrowerLocal Guide · 86 reviewsiTotal number of Google reviews Kristine has written across all businesses on Google Maps, not just this one.
Jocelyn and her team are the best! 5 star rating doesn’t even do them justice.
Response from the owner · 2 months ago
Thank you, Kristine, for your wonderful review! We're so glad to hear Jocelyn and her team have made such a positive impression. Your kind words mean so much to us. Thank you for your support and your trust in Village Caregiving. ❤️
K
Kimberly webster3 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
My experience with village caregiving has been amazing, my caregiver Kennady has been a godsend. I have been through so many different caregiving places and have never had the experience I have had with village caregiving. My caregiver has been hardworking honest caring and truly has been a blessing in my life. If you need a caregiver or a caregiving company I highly suggest village caregiving.
Response from the owner · 3 months ago
Thank you for your heartfelt review, Kimberly! We're so glad to hear you've had such a wonderful experience with Village Caregiving. It's especially meaningful to know Kennady has made such a positive difference in your life through her compassion and dedication. Thank you for your trust and for recommending Village Caregiving to others. ❤️
W
Wayne1 reviewiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
At 82 years old, I never thought I’d have someone outside my family helping take care of me, but my caregiver from Village Caregiving has truly become like family to me. As a veteran, my independence has always meant a lot, and they’ve always treated me with respect and dignity while still being there when I need help.
They don’t just come in and do a job, they sit and talk with me, check on me, make sure I’m doing okay, and really care about how I’m feeling. It’s nice knowing someone dependable is there, especially someone who treats you like a person and not just another client.
I’m very thankful for the care I’ve received from Village Caregiving and for a caregiver who has made such a difference in my everyday life.
Response from the owner · 4 months ago
Thank you so much for your thoughtful words and for your service, Wayne. ❤️ We’re honored to be part of your journey and so glad to hear your caregiver has made such a positive difference in your daily life. Knowing you feel respected, supported, and cared for means the world to us. Thank you for trusting Village Caregiving. 🇺🇸❤️
J
June Ortiz5 reviewsiTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Hands down, the best caregiving organization. They are professional, kind, extremely well organized and efficient. All concerns, no matter how small, are acknowledged, treated with the utmost respect & addressed immediately. I have been with this company as a caregiver for over 3 years and they have been a joy to work for. I especially want to acknowledge Jared out of the South bend Indiana office and Jocelyn from the Lafayette Indiana office, both of whom I've been working with the last 2 years. Their support as management is amazing. If you're looking for a rewarding position within the company or in need of a caregiver, they are the tops. Don't hesitate, you won't be disappointed. They truly believe and strive for the highest quality of care and integrity. Respect is of the most importance at the heart of their business. I am humbled and grateful to be able to work with like-minded individuals. Thank you Village Caregiving for all that you do.
Response from the owner · 5 months ago
Thank you so much for your thoughtful words and recommendation, June! We’re so glad to hear you’ve had such a positive experience with our team. We’ll be sure to pass your appreciation along to Jared and Jocelyn. We appreciate everything you do. ❤️
E
Everleigh1 reviewiTotal number of Google reviews Everleigh has written across all businesses on Google Maps, not just this one.
Im super grateful towards village caregiving on how well they've taken care of my mom! A huge thank you to jocelyn for being patient, understanding and super helpful! She has great caregivers underneath her and I couldnt be more happy with their help!
Response from the owner · 5 months ago
Thank you so much for your kind words, Everleigh! We’re so glad to hear your mom has been well cared for and that Jocelyn and her team have been such a great support. ❤️
M
Miranda Rodriguez1 reviewiTotal number of Google reviews Miranda has written across all businesses on Google Maps, not just this one.
Absolutely love this company! Jocelyn is such an amazing person. Very supportive. Flexible hours and scheduling is good. Highly recommend reaching out if you’re looking for care.
Response from the owner · 6 months ago
Thank you so much for your kind words and recommendation, Miranda! We’re so glad to hear Jocelyn has made such a great impact. We truly appreciate your support. ❤️
K
Karen1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about the care my mom has been receiving from Village Caregiving. From the very beginning, they made what felt like an overwhelming process so easy and reassuring.
The caregivers are not only reliable and professional, but genuinely kind and compassionate. They treat my mom with so much dignity and patience, and it gives me so much peace of mind knowing she’s in such good hands when I can’t be there.
Communication has also been excellent. Anytime I have a question or concern, Jocelyn gets back to me quickly and always with care and understanding. You can tell this team truly cares about both their clients and their families.
Choosing Village Caregiving has been one of the best decisions we’ve made for our family. I would highly recommend them to anyone looking for dependable, heartfelt in-home care.
Response from the owner · 6 months ago
Thank you so much for your kind words and recommendation, Karen! We’re so glad to hear your mom is receiving such compassionate care and that you have peace of mind. We’ll be sure to pass your appreciation along to Jocelyn. ❤️
S
Sara Bishop2 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Jocelyn’s knowledge base for working with the aging population far surpasses others. She has hands on caregiving, scheduling, management and leadership experience. This makes her care deeply for her staff and her clients. She’s a gem!
Response from the owner · 7 months ago
Thank you for the kind words, Sara! We’re so glad to hear how much Jocelyn has meant to both her team and the clients she serves. We’re grateful to have her as part of Village Caregiving. ❤️
