PLUMBERS · HOUSTON, TX
30SCORE

Village Plumbing, Air & Electric

Better than 13% of plumbers · #78 of 90

4.8★10,950 Google reviews
4.83★last 12 months
3.3%1–2★ in 2 yrs (avg 2.6%)
81%complaints answered

Village Plumbing, Air & Electric for a/c system maintenance

Clear ✕
Jobs reviewed629
★ on this job4.84
Usually paid$1–100
Category typical$27–$454
Rank for this job#7 / 14
Said fair95%
★★★★★ Patricia · Edited a week ago

From start to finish Erik Ausberry was a total gentleman. Jack and I were immensely impressed with his professionalism and expertise in explaining several issues that needed to be addressed. His courteousness was delightful. We will want his service for our home in the future. Thank you Village for sending him to…

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★ Madhu · a week ago

Village Plumbing appears to operate more like a sales organization than a plumbing service company. In my experience, they send articulate, persuasive representatives who seem more focused on selling additional services than addressing the customer’s actual maintenance needs. Every service visit feels like an…

OverpricedHVAC system maintenanceA/C system maintenance
★★★★★ Michael · 2 weeks ago

The problems were identified quickly and the repairs were made in a timely manner. Prices were reasonable for the work performed. Very professional and knowledgeable employees.

Paid $2,000+Reasonable priceA/C system maintenanceA/C system repair
★★★★ Bertram · Edited 2 weeks ago

The customer service is horrible, they arrived late on the calls, they lied about everything I paid for, and argued with me about what I paid for. Definitely do not recommend. Update Donald came out and fixed my leak and he was an absolute professional.

Paid $400–600OverpricedHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Genesis · 2 weeks ago

⭐⭐⭐⭐⭐ We had such a wonderful experience with Josh from Village Plumbing, Air & Electrical! Our AC went out around 4 AM, and with us having a new born I was in a panic! Josh was so kind and responsive, walking us through what to do over the phone until he could come out later that morning. He truly went above and…

Paid $2,000+Reasonable priceHVAC system repairA/C system maintenanceA/C system repair
★★★★★ jordan · 3 weeks ago

This was the only group available of several that I called for same day service on the weekend. Joshua explained everything clearly and overall I'd say I got excellent service. Highly recommend!

Paid $800–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Emilio · a month ago

Joel did a great job at getting our AC up and running. He explained the service concisely and made sure we knew all of our options. Thanks Joel.

Paid $200–400Great priceA/C system maintenance
★★★★★ Patricia · Edited a month ago

Kevin Oloughlin was on time and very knowledgeable. We appreciated his candor and ability to answer our questions on a level we could understand.

Paid $2,000+Reasonable priceA/C system maintenance+ Professionalism
★★★★★ Nadeem · Edited a month ago

Sean Stewart of Village plumbing and Electric replaced one of my AC units together with his junior Dave. They were very professional and efficient. They did a great job. Well done.

Paid $2,000+Reasonable priceA/C system maintenance

vs category

Blue = Village, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.75★ (356 reviews)2024-Q2: 4.75★ (273 reviews)2024-Q3: 4.74★ (475 reviews)2024-Q4: 4.88★ (493 reviews)2025-Q1: 4.83★ (423 reviews)2025-Q2: 4.88★ (934 reviews)2025-Q3: 4.84★ (769 reviews)2025-Q4: 4.87★ (419 reviews)2026-Q1: 4.85★ (695 reviews)2026-Q2: 4.86★ (784 reviews)2026-Q3: 4.79★ (731 reviews)2026-Q4: 4.68★ (139 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$393-18% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 52%Overpriced 8%Not sure 11%

Score factors

Satisfaction
8
Reliability
17
Craft & service
35
Value
22
Momentum
81
Track record
97
Accountability
46

Praised for

Google highlights · percentile vs peers

Quality
+1924 / −51
Professionalism
+2355 / −48
Responsiveness
+1954 / −37
Punctuality
+1830 / −28
Value
+1302 / −60

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