PLUMBERS · HOUSTON, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%17+2.6Craft & service 20%35+7Value 10%22+2.2Momentum 8%81+6.5Track record 7%97+6.8Accountability 5%46+2.3Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%17+2.6Craft & service 20%35+7Value 10%22+2.2Momentum 8%81+6.5Track record 7%97+6.8Accountability 5%46+2.3Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCOREVillage Plumbing, Air & Electric
Better than 13% of plumbers · #78 of 90
4.8★10,950 Google reviewsGoogle star rating as shown on Google Maps.
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
81%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Village Plumbing, Air & Electric for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
All 1 Google reviews tagged “Sump pump repair”
★★★★★ Amy · 2 months ago
Great customer service, we just bought a house and had these guys come out to do all the work estimates, they gave us a great comprehensive deal and are very courteous and thorough. They had extra guys come out in as little as an hour- very quick response time. They are a one stop shop with quality assurance. I…
Paid $1–200Great priceToilet repairWater heater installationHVAC system repair
vs category
Blue = Village, grey = plumbers average
Rating over time
Price
$393-18% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 30%Reasonable 52%Overpriced 8%Not sure 11%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%17+2.6Craft & service 20%35+7Value 10%22+2.2Momentum 8%81+6.5Track record 7%97+6.8Accountability 5%46+2.3Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
17
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
35
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
22
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
81
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
97
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
46
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+1924 / −51
Professionalism
+2355 / −48
Responsiveness
+1954 / −37
Punctuality
+1830 / −28
Value
+1302 / −60
