Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Village Plumbing, Air & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%75+18.2Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Village Plumbing, Air & Electric

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.8★ from 10,950 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Village Plumbing, Air & Electric is better than 82% of plumbers.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Village Plumbing, Air & Electric is better than 75% of plumbers.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Village Plumbing, Air & Electric is better than 81% of plumbers.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Village Plumbing, Air & Electric is better than 86% of plumbers.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Village Plumbing, Air & Electric is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Village Plumbing, Air & Electric is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Village Plumbing, Air & Electric for 8 kinds of job.

Village Plumbing, Air & Electric for water tank repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Water tank repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Water tank repair”

Dana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Hey Reid came out and hooked me up with some boiler pilot help! VP always takes amazing care.

Customer photo from Dana's reviewCustomer photo from Dana's reviewCustomer photo from Dana's review
HVAC system maintenanceHVAC system repairHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Amy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great customer service, we just bought a house and had these guys come out to do all the work estimates, they gave us a great comprehensive deal and are very courteous and thorough. They had extra guys come out in as little as an hour- very quick response time. They are a one stop shop with quality assurance. I…

Customer photo from Amy's review
Paid $1–200Great priceToilet repairWater heater installationHVAC system repair
Marilyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Joey W was professional and courteous! He did a great job!

Reasonable priceToilet repairWater tank repairService not listed
Floyd10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Noah R. Was great and knowledgable in all aspects. Reid was very professional and proficient in his duties and always kept us informed. Very thorough and clean. Thank you

Customer photo from Floyd's review
Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionInstallation
Liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Noah CG is a remarkable young man. He was very through in going over the plumbing in the house. He explained what needed to be replace. Highly recommend him and Village Plumbing

Customer photo from Liz's review
Great pricePlumbing leak detectionFaucet repairWater tank repair
Mable3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jesse delivered excellent service for our water heater repair. He explained everything thoroughly and pointed out future areas of concern for our consideration.

Paid $400–500Reasonable priceWater tank repair
Paulette6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Noah R. Was here for an hour and found several things wrong with the house that we just moved into and had inspected. So new surprises on an inspected home unfortunately. Excellent job and very detailed, great pictures showing all the issues and non-issue parts of our plumbing for the house inside and outside.…

Reasonable priceDrain cleaningPlumbing leak detectionWater tank installation+ Responsiveness+ Punctuality+ Quality
Pat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Repairman was great. Explained the problems and solutions needed. Did the work in a timely and professional manner. Will use Village Plumbers for any future issues.

Toilet repairFaucet repairWater tank repair+ Responsiveness+ Quality+ Professionalism
RunesLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great attention to detail.

Water tank repair+ Responsiveness+ Punctuality+ Value
C2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great communications all around and timely arrivals of the technicians

A/C system maintenanceWater tank repair+ Responsiveness+ Punctuality+ Quality
june8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Descaled water heater, installed hose bib, checked water filter in refrigerator, checked filling of walk in tub, as well as other routine checks; this was a full days work. Kendrick did a fine job, very courteous, easy to work with, understood the jobs I needed done, performed all the projects to my satisfaction.

Faucet installationOutdoor plumbing system repairShower repair
Cindy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

More concerned with selling me upgrades than repairing the issue at hand

Water tank repair
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David Whitney was professional, efficient, competent, and kind! I will be requesting him for my next plumbing need. Thank you for fixing our water tank heater problem so promptly!

Water tank repair+ Quality+ Professionalism
BrandenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive, prompt, and professional with fair pricing. I will contact Village again for hvac and plumbing services

Water tank repair+ Responsiveness+ Punctuality+ Quality
Cordero11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C filter replacementPlumbing leak detectionHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Travis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water tank repair+ Responsiveness+ Punctuality+ Quality
R4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water tank repair+ Responsiveness+ Professionalism
Glenn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater repairWater tank repair+ Professionalism
ruth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water tank repair+ Responsiveness+ Punctuality+ Quality

Price

$393-16% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 52%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance692$27–$251
A/C system maintenance623$27–$483
Drain cleaning433$227–$554
HVAC system repair338$124–$818
Plumbing pipe repair334$353–$1.2k
Plumbing leak detection328$124–$633
Toilet repair326$227–$606
A/C system repair324$246–$998

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