INTERIOR CLEANING SERVICES · VIRGINIA BEACH, VA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%54+10.8Value 10%9+0.9Momentum 8%13+1Track record 7%73+5.1Accountability 5%98+4.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

Virginia Beach

Better than 5% of interior cleaning services · #19 of 20

4.6★284 Google reviewsGoogle star rating as shown on Google Maps.
4.47★last 12 monthsAverage stars on reviews from the last 12 months only.
7.3%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Virginia Beach for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6

All 18 Google reviews tagged “Deep clean”

★★★★★ Agnes · a year ago

Stephanie and Courtney did an amazing job with our deep clean! Would definitely hire them again!

Interior & exterior window cleaningDeep clean
★★★★★ J · Edited 2 years ago

They are very flexible and accommodating with the schedule. They rotation of their team allows for variable cleaning styles which can be helpful. Their hard work is greatly appreciated and will continue to use their services.

Standard cleaningDeep clean+ Responsiveness+ Quality
★★★★★ Paul · 3 years ago

Exceeded our expectations. Made initial appointment at our home to discuss their services, pricing model, and our goals. They listened, understood and documented what we were looking to accomplish, with NO pushy upselling. Once we agreed upon the date to perform the cleaning, they communicated very well the day…

Deep clean+ Responsiveness+ Punctuality+ Quality
★★★★★ Tori · Edited 3 years ago

I’ve used HCH for about three years and highly recommend their services. They are professional, responsive, and our house is so fresh and clean after each visit.

Deep cleanGeneral housekeepingMoving-related cleaning+ Quality+ Professionalism
★★★★★ Courtney · 3 years ago

We have been using Home Clean Heroes for the past couple months and have been very pleased with their service. They are responsive and on time. When cleaning, they are focused and efficient. Our house not only looks beautiful but smells lovely too once they are done with the cleaning. I highly recommended this…

Upholstery cleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Professionalism
★★★★★ eileen · 4 years ago

Arrived on time, did an excellent job

Deep clean
★★★★★ Cheryl · 4 years ago

The crew was more thorough than any crew I've had since I moved here. I've had 3 other services that haven't measured up. But your crew was great!

Deep clean+ Responsiveness+ Punctuality+ Quality
★★★★★ Andrea · 4 years ago

Recently hired home clean heroes to clean my apartment. They did a great job! It was so nice to come home to a sparkling, clean house. I was very impressed with the number of services that they offer as a part of their standard cleaning package. Will definitely be using again and wholly recommend!

Deep cleanGeneral housekeepingStandard cleaning+ Quality+ Professionalism
★★★★★ Adam · 4 years ago

Reliable, consistent and efficient. Crystal runs a good operation and the ability to text is convenient!

Deep cleanGeneral housekeeping+ Punctuality+ Quality+ Professionalism
★★★★★ Jill · 4 years ago

We have Home Clean Heroes come do an initial deep clean earlier this week after providing a quote a couple weeks prior. Crystal came for the initial walk-through and quote, and she was very nice and easily answered my questions. The scheduling and payment options were convenient and easy (I love that they can keep…

Deep clean+ Responsiveness+ Professionalism
★★★★★ LuAnn · 4 years ago

Deep clean of 2 full baths, vacuuming and any other jobs periodically.

Deep clean+ Quality+ Professionalism
★★★★★ Kim · 4 years ago

Love these girls! I have them every other week and they are great every time! If by chance they don’t do it the 1st time they don’t forget again. Happy with them and will keep using them!

Deep cleanStandard cleaning+ Value
★ ashley · 4 years ago

My home wasn’t cleaned properly, I paid for oven cleaning & it never was cleaned . I contacted management, & received a lack luster reply via email 4 days later after I called 2-3x a day for a resolution. My home was left with dirty bathrooms, partially cleaned & dust everywhere. I paid $400 for deep cleaning, I…

Deep clean− Responsiveness− Punctuality
★★★★★ Margo · 5 years ago

Yesterday was my initial cleaning to begin a bi-weekly service. Crystal, Samantha, and Alani-(sp?) were all very pleasant and professional when they showed up. Even though my house was the last one on their list to clean, they did not slack off at all after cleaning several other homes prior to mine. I get tired…

Deep clean+ Responsiveness+ Quality+ Professionalism
★★★★★ Deborah · a year ago

Rating only, no written review.

Reasonable priceStandard cleaningGeneral housekeepingDeep clean
★★★★★ Hunter · 4 years ago

Rating only, no written review.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Kelli · 4 years ago

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Value
★★★★★ Roses · 5 years ago

Rating only, no written review.

Deep cleanMoving-related cleaningOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Virginia, grey = interior cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (6 reviews)2024-Q2: 5.00★ (19 reviews)2024-Q3: 4.67★ (15 reviews)2024-Q4: 4.64★ (11 reviews)2025-Q1: 5.00★ (12 reviews)2025-Q2: 5.00★ (10 reviews)2025-Q3: 5.00★ (4 reviews)2025-Q4: 4.46★ (13 reviews)2026-Q1: 5.00★ (14 reviews)2026-Q2: 4.22★ (9 reviews)2026-Q3: 4.09★ (11 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$200-2% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 18%Reasonable 68%Overpriced 5%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%54+10.8Value 10%9+0.9Momentum 8%13+1Track record 7%73+5.1Accountability 5%98+4.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
8
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
9
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
13
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
73
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
98

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+79 / −4
Professionalism
+77 / −2
Responsiveness
+65 / −2
Punctuality
+67 / −1
Value
+49 / −4

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