INTERIOR CLEANING SERVICES · VIRGINIA BEACH, VA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%54+10.8Value 10%9+0.9Momentum 8%13+1Track record 7%73+5.1Accountability 5%98+4.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

Virginia Beach

Better than 5% of interior cleaning services · #19 of 20

4.6★284 Google reviewsGoogle star rating as shown on Google Maps.
4.47★last 12 monthsAverage stars on reviews from the last 12 months only.
7.3%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Virginia Beach for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$108–$172
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 58 Google reviews tagged “Standard cleaning” · showing 20

★★★★★ Shirley · Edited a month ago

Home Clean Heroes is a great cleaning service. The office staff is responsive and willing to help with any scheduling issues you may have. The cleaners do an awesome job and with at least 2 people they get it done in a quick and professional manner. I highly recommend Home Clean Heroes!!!

Paid $100–150Great priceStandard cleaning
★★★★★ Elizabeth · a year ago

Home Clean Heroes teams have always done a great job cleaning our home every two weeks! They are so careful with our home and are always so nice and respectful. They are also very flexible and accommodating when we have to rearrange our scheduled day. Would definitely recommend them!

Reasonable priceStandard cleaning
★★★★★ Susan · Edited a year ago

Prompt, skilled, efficient, and friendly

Not sureStandard cleaning
★★★★★ Deborah · Edited a year ago

I love having my whole house cleaned at once. When Home Clean leaves, I sit back and enjoy the results, knowing it would have taken me forever to get it all done. Instead of cleaning, I can tackle the other things on my to-do list.

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
★★★★★ Gary · Edited a year ago

I was very satisfied with their cleaning services. They were friendly, thorough and attentive. I will be using them again.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Scott · Edited 2 years ago

They are prompt, and their standard is great. I have not been disappointed in their service. Communication on schedule, arrival, and departure via text is a great bonus. Never had an issue with the quality of work from any of the HCH team members. They always leave the house looking great. An added bonus, they…

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
★★★★★ J · Edited 2 years ago

They are very flexible and accommodating with the schedule. They rotation of their team allows for variable cleaning styles which can be helpful. Their hard work is greatly appreciated and will continue to use their services.

Standard cleaningDeep clean+ Responsiveness+ Quality
★★★★★ Cindy · Edited 2 years ago

I requested that Tiara and Nicole clean my house regularly because are very professional and efficient. House always looks great after they are finished. The girls are very sweet and always make sure to say hi to my pup!

Standard cleaningGeneral housekeeping+ Punctuality+ Quality+ Professionalism
★★★★★ Allison · Edited 2 years ago

Great service! Fast, thorough, efficient!! 5/17 - another outstanding service by Kiana and Nicole! We love them and love the days they are assigned to our house! Thank you!!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Emily · Edited 3 years ago

Excellent team, quick and thorough.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Kristi · Edited 3 years ago

Definitely is a help to have the HCH team!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Mandy · Edited 3 years ago

All the employees are so quick and efficient. I work from home and they’re always quiet and move swiftly through my house like little cleaning elves. I love home clean heroes!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Ralph · 3 years ago

Very thorough. I especially liked that a supervisor came by later to check on the quality of the work and do a little touch up.

Standard cleaning
★★★★★ Paula · 3 years ago

It is always so nice and relaxing to come home after a cleaning! It smells wonderful and looks amazing. Even my dogs are perkier!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Elizabeth · 3 years ago

Wonderful crews! Excellent staff and fantastic results after every visit. Thank you!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Catherine · Edited 3 years ago

HCH pays attention to detail. Whether it's vacuuming each individual carpet square on our steps, folding our children's blankets on their beds, or wiping down every surface to include making our sinks look spotless Home Clean Heroes makes our house feel clean and great! They are also great with our dog, who loves to…

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Tori · Edited 3 years ago

I’ve used HCH for about three years and highly recommend their services. They are professional, responsive, and our house is so fresh and clean after each visit.

Deep cleanGeneral housekeepingMoving-related cleaning+ Quality+ Professionalism
★★★★★ Diana · 3 years ago

They did a great job and helped me to focus on doing other things while they cleaned. I am so happy I went with this company, everything that I told them I needed; was done. Thank you and I would definitely recommend.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Christine · 3 years ago

The cleaning team was conscientious and friendly. They were open to my desires as they worked through the home. Appreciate their efforts on this first clean. Look forward to the support in the future.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Valeria · 3 years ago

Been a Home Clean Heroes client for several years and have always had a good experience. The team is professional, detail-oriented, timely and courteous. We greatly appreciate their services.

General housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism

Show more standard cleaning reviews (38 more) →

vs category

Blue = Virginia, grey = interior cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (6 reviews)2024-Q2: 5.00★ (19 reviews)2024-Q3: 4.67★ (15 reviews)2024-Q4: 4.64★ (11 reviews)2025-Q1: 5.00★ (12 reviews)2025-Q2: 5.00★ (10 reviews)2025-Q3: 5.00★ (4 reviews)2025-Q4: 4.46★ (13 reviews)2026-Q1: 5.00★ (14 reviews)2026-Q2: 4.22★ (9 reviews)2026-Q3: 4.09★ (11 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$200-2% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 18%Reasonable 68%Overpriced 5%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%54+10.8Value 10%9+0.9Momentum 8%13+1Track record 7%73+5.1Accountability 5%98+4.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
8
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
9
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
13
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
73
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
98

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+79 / −4
Professionalism
+77 / −2
Responsiveness
+65 / −2
Punctuality
+67 / −1
Value
+49 / −4

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