Analyzing 5,549,1735.5M ReviewsFor 15,08015.1K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%54+10.8Value 10%9+0.9Momentum 8%13+1Track record 7%73+5.1Accountability 5%98+4.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

Virginia Beach

Virginia Beach, VA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 20 interior cleaning services · 4.6★ from 284 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: reliability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Virginia Beach is better than 8% of interior cleaning services.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Virginia Beach is better than 8% of interior cleaning services.F
8
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Virginia Beach is better than 54% of interior cleaning services.C
54
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Virginia Beach is better than 9% of interior cleaning services.F
9
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Virginia Beach is better than 13% of interior cleaning services.F
13
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Virginia Beach is better than 73% of interior cleaning services.B
73
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Virginia Beach is better than 98% of interior cleaning services.A
98

Reviews for your job

Customers hired Virginia Beach for 7 kinds of job.

Virginia Beach for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 47/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7

All 6 Google reviews tagged “Moving-related cleaning”

Tori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’ve used HCH for about three years and highly recommend their services. They are professional, responsive, and our house is so fresh and clean after each visit.

Deep cleanGeneral housekeepingMoving-related cleaning+ Quality+ Professionalism
Courtney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been using Home Clean Heroes for the past couple months and have been very pleased with their service. They are responsive and on time. When cleaning, they are focused and efficient. Our house not only looks beautiful but smells lovely too once they are done with the cleaning. I highly recommended this cleaning company.

Upholstery cleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Professionalism
Jenea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My husband and I just bought a house and moved in, only to realize that the previous occupants had left quite a mess behind. Unable to clean the whole house by myself before our items got here I contacted Home Clean Heroes. They came out the next day and did a consult and then set me up for a cleaning the following…

Moving-related cleaning+ Responsiveness+ Quality+ Professionalism
CharlesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great communication, efficient cleaning service, detailed work.

Moving-related cleaning
Therese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

The first crew did incomplete move out cleaning. Sent second crew out and still not ready. I paid $325 for a small 900 square foot apartment. I was ripped off. No customer satisfaction and apartment charging for cleaning redo.

Moving-related cleaning− Value
Roses2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep cleanMoving-related cleaningOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality

Price

$200-2% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping80$114–$221
Standard cleaning58$108–$172
Deep clean18—
Moving-related cleaning6—
Interior & exterior window cleaning3—
Upholstery cleaning2$181–$327
Office & workplace cleaning2—

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