VETERINARY DENTISTS · EL PASO, TX
Vista Hills Animal Hospital logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%73+14.6Value 10%16+1.6Momentum 8%34+2.7Track record 7%80+5.6Accountability 5%57+2.9Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Vista Hills Animal Hospital

Better than 18% of veterinary dentists · #18 of 22

4.6★563 Google reviewsGoogle star rating as shown on Google Maps.
4.49★last 12 monthsAverage stars on reviews from the last 12 months only.
11.9%1–2★ in 2 yrs (avg 5.7%)Share of reviews from the last 24 months that gave 1 or 2 stars.
61%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Vista Hills Animal Hospital for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.38
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 42/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 13 Google reviews tagged “Large animals”

★★★★★ Elsa · Edited 4 weeks ago

Raquel Ellis is the very best and went above and beyond for our dog. I am really appreciative of her and her dedicated staff.

Reasonable priceLarge animals
★★★★★ Estrella · a month ago

They took great care of my dog; staff super nice and very reasonable prices!

Great priceLarge animals
★★★★★ Ernesto · Edited 2 months ago

Dr. Ellis, Kim Sam and Jim are awesome. I trust Vista Hills Animal Hospital. Loyal customer for over 30 years. E. Aguirre

Reasonable priceLarge animals
★★★★★ Jxanna · 3 months ago

Took our dog to get spayed, good price, friendly and informative services. She was in and out within a few hours.

Reasonable priceLarge animals
★ Karen · 5 months ago

Rude. I took my medium to large bread. He is an anxious dog and the lady that attended us asked me to leave saying “this is clearly a bad idea “

Large animals
★★★★★ Derell · 5 months ago

Loving, efficient, & affordable. Highly recommended!

Reasonable priceLarge animals
★ Pablo · 7 months ago

Several years ago, I made the mistake of taking my dog there and they almost killed him on the operating table by giving him Propofol, the substance that killed Michael Jackson. They wanted to perform an unnecessary procedure on him for some growths on his body all in the name of greed. To add insult to injury,…

OverpricedLarge animals
★★★★★ Nellie · 8 months ago

Friendly staff and they treat our furry family as their own.

Reasonable priceLarge animals
★★★★★ John · a year ago

The entire staff is great, friendly, helpful and professional. All prices for services are reasonable. I would absolutely recommend Vista Hills Animal Hospital to any pet parent/s.

Reasonable priceLarge animals
★★★★★ Belinda · a year ago

Losing a family member is one of the hardest things to endure for the rewarding love and loyalty this pet of ours saved my sons interest in life after Losing his life and being able come back from amazing trauma units at The hospital of UMC Emergency, therefore someone gave us Hope to continued journey to healing…

Reasonable priceLarge animals
★★★★★ Sarah · 4 months ago

Rating only, no written review.

Reasonable priceLarge animalsBirdsExotic animals
★★★★★ YtAgentKatian · 6 months ago

Rating only, no written review.

Reasonable priceLarge animals
★★★★★ Carlos · 11 months ago

Rating only, no written review.

Reasonable priceLarge animals

vs category

Blue = Vista, grey = veterinary dentists average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02023-Q4: 4.44★ (9 reviews)2024-Q1: 4.25★ (12 reviews)2024-Q2: 4.90★ (10 reviews)2024-Q3: 4.20★ (5 reviews)2024-Q4: 5.00★ (6 reviews)2025-Q1: 4.40★ (15 reviews)2025-Q2: 4.26★ (19 reviews)2025-Q3: 4.23★ (13 reviews)2025-Q4: 3.80★ (10 reviews)2026-Q1: 4.50★ (8 reviews)2026-Q2: 4.57★ (14 reviews)2026-Q3: 4.75★ (16 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 19%Reasonable 69%Overpriced 13%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%73+14.6Value 10%16+1.6Momentum 8%34+2.7Track record 7%80+5.6Accountability 5%57+2.9Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
7
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
73
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
16
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
34
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
80
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
57

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+45 / −3
Professionalism
+56 / −1
Responsiveness
+42 / −1
Punctuality
+0 / −0
Value
+33 / −2

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