iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%92+24Value 15%78+11.9Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 112 medical spasiPosition by Experts Score among all companies we track in this category. · better than 41%
5.0★★★★★115 Google reviews · 24 photos
99%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Viva Skin by Dr Maali five stars, highlighting the provider's thorough consultations, personalized treatment plans, and use of current medical technology. Clients frequently mention the calm atmosphere, detailed post-procedure education, and effective results for concerns like acne and rosacea. While the doctor receives consistent praise, one recurring criticism involves difficult appointment scheduling and perceived rudeness or errors from the front desk staff.
Google rating: 5.0 out of 5 from 115 reviews (99% five-star).
Reviews on this page: 115 Google reviews (113 with written comments, 4 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 21, 2026.
Service: Medical Spa serving Santa Fe, New Mexico.
Data from Google, last updated October 27, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Viva Skin by Dr MaaliMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Viva Skin by Dr Maali: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Viva Skin by Dr Maali: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Viva Skin by Dr Maali: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Viva Skin by Dr Maali: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
115 Google reviews we collected
5.0of 5
5 stars11499%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
95%praise
Praise21695%
Complaints125%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price1142%
Reasonable1350%
Overpriced28%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8136%
Would recommend4319%
Honesty & trust3314%
Quality & results3013%
Communication2712%
Speed & response125%
Price & value21%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very knowledgeable about the all processes and has the latest products and equipment to achieve the best possible skin care goals.”
“I couldn’t be happier with my results, and I highly recommend her.”
“I'm so glad I found them and can't recommend highly enough.”
“—She took her time to ask me what my goals were and was totally transparent about which products would/wouldn’t work for what I am seeking.”
“Not just with the wonderful results but with the entire experience.”
“She explained to me everything she was doing during the procedure.”
“I also appreciate the easy and responsive communication via their text message system for anything that comes up with my skin.”
“The only fair warning, you will want to become her BFF!”
People customers mention
Botox7 reviews
Jessica4 reviews
Mali4 reviews
Moxi3 reviews
Care3 reviews
Eme3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Viva Skin by Dr Maali for 4 kinds of job. Pick one to see what they paid and said.
courtney3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I have worked with Dr. Malli for years and I have always been pleased! Not just with the wonderful results but with the entire experience. The office visits are always very pleasant and relaxing and her staff is great!!! I have come to trust Dr. Malli so much that though I no longer live in Santa Fe and have to…
Barbara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’ve been going to Dr Maali for many years and she carefully analyzes what my skin’s needs are. She is very knowledgeable about the all processes and has the latest products and equipment to achieve the best possible skin care goals. I’m always pleased with the results!
Reasonable priceService not listed
Angela13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dr. Maali is the best! She takes time to get to know what you want and delivers great results! I’ve been going to her for years and the experience is always top notch.
BOTOX treatments
Kathleen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I recently had a Halo Tribrid treatment with Dr. Maali. So far the experience has been positive. The procedure was mostly pain free as the numbing agent she used was excellent. She explained to me everything she was doing during the procedure. I had complete confidence in her as I did my research before committing…
Sarah10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I’ve been to a few different med spas in Santa Fe and I think Viva Skin is the best one I’ve tried. Dr. Maali and the whole staff are really kind and thorough. Jessica, the nurse aesthetician, is really knowledgeable and friendly, and she always goes out of her way to make me feel comfortable. Sometimes skin…
HLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
After just one treatment my skin looks radiant and feels so soft. I just love it!! The team at Viva are committed to excellence.
I have worked with Dr. Malli for years and I have always been pleased! Not just with the wonderful results but with the entire experience. The office visits are always very pleasant and relaxing and her staff is great!!! I have come to trust Dr. Malli so much that though I no longer live in Santa Fe and have to fly across the country for my visits, I happily continue to work with her. She’s truly the BEST!!!
Barbara Barbara7 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I’ve been going to Dr Maali for many years and she carefully analyzes what my skin’s needs are. She is very knowledgeable about the all processes and has the latest products and equipment to achieve the best possible skin care goals. I’m always pleased with the results!
Price assessment: Reasonable price
Services: Service not listed
Angela Stranahan13 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Dr. Maali is the best! She takes time to get to know what you want and delivers great results! I’ve been going to her for years and the experience is always top notch.
Services: BOTOX treatments
Kathleen Crawford6 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
I recently had a Halo Tribrid treatment with Dr. Maali. So far the experience has been positive. The procedure was mostly pain free as the numbing agent she used was excellent. She explained to me everything she was doing during the procedure. I had complete confidence in her as I did my research before committing to having it done and her reviews were very positive. She is a MD and highly qualified. The recovery was exactly as it was explained to me. In less than a week I had a "Halo Glow". Now I am two weeks out and my skin looks much better. I won't see the full results for a couple of months but I'm hopeful that I will be pleased.
Sarah Bliss10 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I’ve been to a few different med spas in Santa Fe and I think Viva Skin is the best one I’ve tried. Dr. Maali and the whole staff are really kind and thorough. Jessica, the nurse aesthetician, is really knowledgeable and friendly, and she always goes out of her way to make me feel comfortable. Sometimes skin treatments can feel a little scary and I love that they take the time to explain things and make sure everything is done right so that I don’t have to worry. I had a series of Moxi laser treatments and it helped a lot with my melasma and overall skin texture! I’ll definitely be back.
H SalazarLocal Guide · 17 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
After just one treatment my skin looks radiant and feels so soft. I just love it!! The team at Viva are committed to excellence.
Response from the owner · 4 weeks ago
Thank you for your wonderful review! We’re so glad you’re already seeing and feeling such a beautiful difference in your skin after just one treatment.
Delivering meaningful results while maintaining the highest standard of care is at the heart of what we do. We truly appreciate your trust and your recognition of our team’s commitment to excellence!
Megan Shaffer4 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
My experience at viva skin was exceptional! The staff is knowledgeable and professional. The entire experience was amazing and I am so happy with my results. I highly recommend Dr Maali and all the staff!
Price assessment: Great price
Response from the owner · 4 weeks ago
Thank you for your wonderful review! We’re so glad you had an exceptional experience and, most importantly, that you’re so happy with your results.
Providing knowledgeable, professional care in a welcoming environment is something our entire team is committed to. We truly appreciate your trust in Dr. Maali and our team, and thank you for recommending Viva Skin!
Mary Bessone2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
The best! Dr. Maali takes a lot of time to learn about what brought you in and the goals you’re trying to achieve. She is extremely thorough walking you through a comprehensive treatment plan and explains every step along the way. If a treatment has a healing process, her and her team follow up daily and she may tweak your aftercare instructions depending on your own individual skin and healing journey. Individualized care at its best. Dr. Maali is also focused on natural enhancements. When you see your own face everyday the differences can feel subtle. Refreshed not overdone. However, I’m only half way through my treatment plan and the difference between my before photos and my most recent office photos was shocking!! Those subtle enhancements add up to big changes. Dr. Maali knows exactly what she’s doing. I feel very well taken care of by her and her team. 100/10 would recommend.
Price assessment: Great price
Services: Lip fillers, BOTOX treatments, Service not listed
Response from the owner · 4 weeks ago
Thank you for such a thoughtful and detailed review. We truly appreciate you recognizing the individualized care that goes into every step of your treatment plan.
Taking the time to understand your goals, create a comprehensive plan, and closely support you through the healing process is at the heart of our approach. We also believe the best aesthetic results should feel natural and refined, with thoughtful changes that build over time while still allowing you to look like yourself.
Seeing those subtle enhancements come together into such a meaningful difference is one of the most rewarding parts of what we do. We’re so excited for your progress so far, and even more excited that you’re only halfway through your plan! Thank you for trusting us with your care and for your incredible recommendation.
Christina Hall2 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Dr. Maali and her team at Viva Skin are exceptional! Being an MD, she is incredibly knowledgeable and truly takes her time to listen and understand your goals. The attention to detail she provides is extraordinary, and the results she has been able to achieve are stunning. The atmosphere is gorgeous, calm, and relaxing. I highly recommend Dr. Maali-she is just the best!
Response from the owner · 4 weeks ago
Thank you for such a wonderful review. We truly appreciate your trust and kind words.
Taking the time to listen, understand each patient’s goals, and provide thoughtful, detail-oriented care is at the heart of our approach. We’re so glad you’re loving your results and that you also enjoyed the calm and welcoming atmosphere we’ve worked hard to create.
Thank you for your incredible recommendation. We’re grateful to have you as part of the Viva Skin family!
Miranda Oakeley4 reviewsiTotal number of Google reviews Miranda has written across all businesses on Google Maps, not just this one.
Dr. Maali is truly an expert in her field aiming for safe, natural, yet transforming results. Her approach is unique per person taking their skin concerns into perspective along with a realistic budget friendly approach. She helps curate a specific plan of care for your skin to get the best results. She is personable, kind, and educates you every step of the way. Her esthetician, Jessica, is also very knowledgeable and kind. I felt very comfortable and pampered during my treatment.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 weeks ago
Thank you for such a thoughtful review. We truly appreciate you recognizing the philosophy behind our approach.
Creating safe, natural, yet meaningful results starts with understanding each patient’s unique skin, goals, priorities, and budget, then building a personalized plan that makes sense for them. Education is also an important part of that process, so our patients feel confident and informed every step of the way.
We’re so glad you felt comfortable, cared for, and pampered during your experience. Thank you for trusting our team with your skin!
