iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 88%
4.9★★★★★1,899 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$66typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Vivid Nails & Spa - Nail Salon Bentonville AR at a glance
Google reviewers rate the salon 4.9 out of 5 based on 1899 reviews, with the owner responding to 98% of them. Customers frequently praise the quality of dip, gel, and pedicure services, noting that staff are friendly, attentive to detail, and efficient with scheduling. Recurring themes include comfortable environments and reasonable pricing. However, some low-star reviews describe instances of rushed appointments, incorrect shade application, and staff encouraging customers to alter negative reviews before completing their services.
Google rating: 4.9 out of 5 from 1,899 reviews (97% five-star).
Reviews on this page: 1,899 Google reviews (1,682 with written comments, 498 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 26, 2026.
Service: Nail Salon serving Highfill, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vivid Nails & Spa - Nail Salon Bentonville AR: 94/100 on this factor. Category median: 84.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vivid Nails & Spa - Nail Salon Bentonville AR: 94/100 on this factor. Category median: 78.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vivid Nails & Spa - Nail Salon Bentonville AR: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vivid Nails & Spa - Nail Salon Bentonville AR: 90/100 on this factor. Category median: 90.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vivid Nails & Spa - Nail Salon Bentonville AR: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vivid Nails & Spa - Nail Salon Bentonville AR: 100/100 on this factor. Category median: 66.A
100
Bar = this company · dark tick = category median.
Star ratings
1,899 Google reviews we collected
4.9of 5
5 stars1,84397%
4 stars281%
3 stars80%
2 stars60%
1 star141%
Praise vs complaints
Phrases our text analysis found in 1,682 written reviews
99%praise
Praise1,80699%
Complaints251%
Price
What customers reported paying
$66-7% vs typical nail salons
Middle half of what 922 customers paid ($48–$88) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results75041%
Staff & attitude59833%
Would recommend27815%
Speed & response1106%
Price & value523%
Honesty & trust231%
Communication201%
What customers talk about
We read 1,682 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Pax did an excellent job with dip on my nails and No Le gave me a diamond pedicure!”
“Not only is my thumb sore, but it looks terrible for pictures.”
“Tammy is very sweet and quiet, but her work speaks for itself.”
“Okay, no big deal, even though they were quite rude about it.”
“The service was amazing and reasonably priced I highly recommend!”
“When someone gives you a review you shouldn't come to them and ask why u didn't put 5 stars and ask them to change it.”
“I was a walk-in, and they were very quick to serve.”
“I upgraded and it was well worth it—I left feeling rejuvenated, relaxed and the gel polish looked the best ever.”
“Didn’t give me the nail shape I requested & I was overcharged.”
“And if you’re looking for a talented, dependable nail technician who takes pride in her work, I can’t recommend Vanessa enough.”
“Pax has great attention to detail, is overall easy to communicate and schedule with.”
People customers mention
Vanessa128 reviews
Pax126 reviews
Heather69 reviews
Lisa26 reviews
Lee23 reviews
Tralyn22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Vivid Nails & Spa - Nail Salon Bentonville AR for 8 kinds of job. Pick one to see what they paid and said.
HeatherLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Pax gave me an incredible pedicure! I upgraded and it was well worth it—I left feeling rejuvenated, relaxed and the gel polish looked the best ever. The foot massage at the end was divine. Highly recommend!!
Paid $80–100Pedicure
Drew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
No le did a wonderful job, she has a great personality and kept us laughing the entire session! Her work was very professional highly recommend!
Paid $80–100Pedicure
Sonya1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
I went in for a pedicure thinking I knew what I wanted. My technician was Vi and she helped me and even picked a better color. I'm in love with my fall nails. Thank you Vi ❤️
Paid $60–80Foot massagesService not listed
Sam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Vi did my pedicure. She is so light handed with my pedicure as I’m super sensitive. So relaxing.
Paid $60–80Foot massagesPedicure
ChrisLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is our go to spot in Bentonville for a mani/pedi. Tamy did an awsome job. We laughed and joked and talked about family. They make you feel relaxed and provide a comfortable environment. We will definitely be coming back.
jacob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Was a great place to get a pedicure. No le was a great technician. Took really good care of me while I was there.
I’m new to the area and came here for the first time. Pax did an excellent job with dip on my nails and No Le gave me a diamond pedicure!!! I’ll be back!!
Response from the owner · 21 hours ago
Janna, thank you for your wonderful 5-star review — and welcome to the area! We're so honored you chose us for your first visit. We're thrilled Pax did an excellent job on your dip nails and No Le pampered you with a diamond pedicure! 💎 Thank you for choosing Vivid Nails & Spa – Nail Salon Bentonville AR. We can't wait to welcome you back!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#PedicureNearMe
Stacey Hardbarger3 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Stacey, thank you for your 5-star review! We’re so glad Kait did an amazing job on your builder gel nails. We truly appreciate you choosing Vivid Nails & Spa – Nail Salon Bentonville AR and look forward to welcoming you back!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#PedicureNearMe
Heather HardingerLocal Guide · 20 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Pax gave me an incredible pedicure! I upgraded and it was well worth it—I left feeling rejuvenated, relaxed and the gel polish looked the best ever. The foot massage at the end was divine. Highly recommend!!
Price: $80–100
Services: Pedicure
Service duration: 30–60 min
Atmosphere: Relaxing
Response from the owner · 2 days ago
Heather, thank you for your wonderful 5-star review! We're so glad Pax gave you such an incredible pedicure — and that the upgrade was well worth it! Leaving feeling rejuvenated and relaxed, with the best gel polish ever and a divine foot massage, is exactly what we aim for. Thank you for the high recommendation and for choosing Vivid Nails & Spa – Nail Salon Bentonville AR. We can't wait to pamper you again!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#PedicureNearMe
Makayla Vess1 reviewiTotal number of Google reviews Makayla has written across all businesses on Google Maps, not just this one.
Pax does an amazing job! He always asks if i want a drink, remembers how I like my nails shaped and clarifies if he’s unsure of what I’ve asked for. He doesn’t over trim my cuticle and always notices if I have polish under my nail from the removal process. Pax has great attention to detail, is overall easy to communicate and schedule with.
I highly recommend Vivid Nails!
Service duration: 1–2 hr
Atmosphere: Traditional
Response from the owner · 2 days ago
Makayla, thank you for your wonderful 5-star review! We're so glad Pax takes such great care of you — remembering exactly how you like your nails shaped, never over-trimming your cuticles, and always checking when he's unsure is what attention to detail is all about! And we're happy scheduling with us is so easy too. Thank you for the high recommendation and for choosing Vivid Nails & Spa – Nail Salon Bentonville AR. We can't wait to see you again!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#NailsNearMe
Hayla DubolskyLocal Guide · 41 reviewsiTotal number of Google reviews Hayla has written across all businesses on Google Maps, not just this one.
Had a fill done with Vanessa today. It was great! My friends got a fill and a pedicure and they loved it, too. Thank youuu
Response from the owner · 3 days ago
Hayla, thank you for your wonderful 5-star review! I'm so glad your fill turned out great — and I'm thrilled your friends loved their fill and pedicure too! Thank you for trusting Vivid Nails & Spa – Nail Salon Bentonville AR with the whole crew. We can't wait to see you all again!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#NailsNearMe
Saylor Pinkerton3 reviewsiTotal number of Google reviews Saylor has written across all businesses on Google Maps, not just this one.
Saylor, thank you for your wonderful 5-star review! I'm so glad you loved your builder gel nails — it was a joy doing them for you! Thank you for choosing Vivid Nails & Spa – Nail Salon Bentonville AR. I can't wait to see you again!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#BuilderGelNails
Cassi DuffyLocal Guide · 52 reviewsiTotal number of Google reviews Cassi has written across all businesses on Google Maps, not just this one.
Jessica and Nole were amazing they did a mani-pedi at the same time because I was in a hurry I can't recommend them enough such a great experience!
Response from the owner · 3 days ago
Cassi, thank you for your amazing 5-star review! What a dream team — Jessica and No Le loved working side by side to pamper you, even with your busy schedule! We're so glad it was such a great experience. Thank you for the high recommendation and for choosing Vivid Nails & Spa – Nail Salon Bentonville AR. We can't wait to see you again!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#PedicureNearMe
Marina HarrisonLocal Guide · 22 reviewsiTotal number of Google reviews Marina has written across all businesses on Google Maps, not just this one.
Jessica did a great job on my nails as we visited!
Response from the owner · 3 days ago
Marina, thank you for your wonderful 5-star review! We're so glad Jessica did a great job on your nails — and we're honored you chose to visit us! Thank you for choosing Vivid Nails & Spa – Nail Salon Bentonville AR. We hope to see you again!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#NailsNearMe
Drew Long1 reviewiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
No le did a wonderful job, she has a great personality and kept us laughing the entire session! Her work was very professional highly recommend!
Price: $80–100
Services: Pedicure
Busyness: Not busy
Atmosphere: Relaxing
Response from the owner · 3 days ago
Drew, thank you for your wonderful 5-star review! We're so glad No Le did such a wonderful job — great personality, lots of laughs, AND professional work is the perfect combo! Thank you for the high recommendation and for choosing Vivid Nails & Spa – Nail Salon Bentonville AR. We can't wait to see you again!
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividNailsAndSpaBentonvilleAR
#VanessaVoBeauty
#NailSalonBentonvilleAR
#NailSalonNearMe
#PedicureNearMe
Sonya Young1 reviewiTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
I went in for a pedicure thinking I knew what I wanted. My technician was Vi and she helped me and even picked a better color. I'm in love with my fall nails. Thank you Vi ❤️
Price: $60–80
Services: Foot massages, Service not listed
Response from the owner · 8 months ago
Hi Sonya 💕
Thank you so much for your wonderful 5-star review! We’re truly honored to hear that this was the best pedicure you’ve ever had — that means everything to our team. ✨
We’re so grateful for your trust and support, and we can’t wait to welcome you back for many more relaxing visits. Your business means the world to us! 💅🌸
Warm regards,
Vanessa & Vivid Nails and Spa Team
#VividnailsandspabentonvilleAR #NWAbestsalonintown #Bestsalonintown #salonnearme #Selfcareselflove #Rejuvenate #Vanessavonails #pamperyourself #Bentonvillenails #RelaxingwithVividnailsandspa
