Thomasena Colbert8 reviewsTotal number of Google reviews Thomasena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrandon was thorough and knowledgeable and efficient.
Vivint
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%92+26Replies to reviews 8%48+4Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 44 security system installersPosition by Experts Score among all companies we track in this category. · better than 51%
4.9 ★★★★★ 755 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Sep 2026latest review
Vivint at a glance
Google reviewers rate Vivint 4.9 out of 5 based on 755 reviews, with the owner responding to only 1% of them. Customers frequently praise the professionalism, patience, and thoroughness of installation and sales staff, noting clear explanations and a lack of high-pressure tactics. Positive feedback also highlights the ease of setup and the system's reliability during power outages. However, low-star reviews criticize aggressive door-to-door sales practices that ignore no-solicitation signs, along with complaints about difficult-to-use app features, restrictive contract terms, and high cancellation fees.
- Google rating: 4.9 out of 5 from 755 reviews (98% five-star).
- Reviews on this page: 755 Google reviews (555 with written comments, 16 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: September 26, 2026.
- Service: Security System Installer serving Indianapolis, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other security system installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vivint: 95/100 on this factor. Category median: 92.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vivint: 92/100 on this factor. Category median: 92.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vivint: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vivint: 48/100 on this factor. Category median: 45.C
48
Bar = this company · dark tick = category median.
Star ratings
755 Google reviews we collected
- 5 stars74398%
- 4 stars30%
- 3 stars00%
- 2 stars00%
- 1 star91%
Praise vs complaints
Phrases our text analysis found in 555 written reviews
- Praise54699%
- Complaints71%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23542%
- Communication10619%
- Quality & results9918%
- Would recommend468%
- Honesty & trust234%
- Speed & response224%
- Price & value224%
What customers talk about
We read 555 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brandon was thorough and knowledgeable and efficient.”
“Amazing guy explained everything very well great people skills”
“Lucas did an excellent job of informing my husband and I about the wonderful products Vivint has for home protection.”
“…something he gave us a good deal to any one that needs a exstra eye I definitely recommend vivit they have a great security system I’ll say the best i…”
“Dustin is very well put together and I trust him in his services.”
“The installment of my Vivint Security System was completed in a Timely manner and with absolutely Zero Sign of the Installation left behind on my Prop…”
“…awesome great at what he does very respectful very understanding very reasonable if it wasn’t for him, I don’t think I would have signed up I apprecia…”
“I let him know I liked it just felt it was a little bit pricey.”
People customers mention
- Gonzalo 21 reviews
- Vargas 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ebony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He was very professional and patient with us and a good sales men didn’t try to force anything on us like a lot of people do just to pay for something he gave us a good deal to any one that needs a exstra eye I definitely recommend vivit they have a great security system I’ll say the best if a storm comes and the…
victoria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jesse made it easy to understand and was pleasant and jovial while being helpful to me electronically, as I sm 74yrs old and not a student of technology. 😊
Saul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★
Smooth and easy process. Naji did an excellent job! 4 month update. I’m not as pleased as I was at first to be honest. My garage door does not open via the app. My backyard floodlights will not turn on anymore. It is extremely difficult to watch my history. It seems to work when it wants. If I could return this…
India3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nathan was amazing fixed my broken doorbell and got me out of a terrible company and with Vivint
Natasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hey he’s supper awesome great at what he does very respectful very understanding very reasonable if it wasn’t for him, I don’t think I would have signed up I appreciate it
malie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He was extremely experienced in talking to me and my mom about the products. Grade A+++++++++
Photos
Customer reviews
4.9 ★★★★★ 755 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Dominique Butler6 reviewsTotal number of Google reviews Dominique has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYarian did an awesome job! I am very satisfied with his service.
Ebony Bond5 reviewsTotal number of Google reviews Ebony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe was very professional and patient with us and a good sales men didn’t try to force anything on us like a lot of people do just to pay for something he gave us a good deal to any one that needs a exstra eye I definitely recommend vivit they have a great security system I’ll say the best if a storm comes and the power go out it stays connected that’s what sold me thanks again for your service
Sebastian Rivera2 reviewsTotal number of Google reviews Sebastian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing guy explained everything very well great people skills
victoria holland3 reviewsTotal number of Google reviews victoria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJesse made it easy to understand and was pleasant and jovial while being helpful to me electronically, as I sm 74yrs old and not a student of technology. 😊
Lorraine Peacock7 reviewsTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDJ was very friendly and professional. No high pressure.
Meaghan Shipley3 reviewsTotal number of Google reviews Meaghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service
Juan Sampayo4 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy amable y habla en español
briseida Nabor4 reviewsTotal number of Google reviews briseida has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery detail and great customer service
Trevon Lewis2 reviewsTotal number of Google reviews Trevon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and worked with my family to best secure our home!
Business details
- Address: 8517 W Washington St, Indianapolis, IN 46231
- Phone: (463) 203-4575
- Website: vivint.com
- Service area: Indianapolis, IN