Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
Vix Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Vix Cleaning Services

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 106 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vix Cleaning Services is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vix Cleaning Services is better than 87% of carpet cleaning.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vix Cleaning Services is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vix Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vix Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vix Cleaning Services is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Vix Cleaning Services for 8 kinds of job.

Vix Cleaning Services for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Carpet steam cleaning”

SharisseLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

5 out of 5 stars! When looking for a company to compare, Vix Cleaning Services was extremely quick to respond with a quote. We were looking to clean some classrooms and the nursery at our church, and their pricing was very reasonable, so we decided to give them a chance. They did such a terrific job that we…

Paid $450–500Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The job they did cleaning our sectional and area rug is nothing short of outstanding. We would highly recommend Vix cleaning for your cleaning purposes without hesitation. Thank you Simone and Alex.

Paid $400–450Great priceCarpet steam cleaningUpholstery cleaning
LaurenLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Vix cleaning came to our house to clean the carpets in our new home. They did an exceptional job, the carpets look brand new and visibly cleaner! And they smell fresh and new - we are so happy with their work. We will be using their services again!

Paid $300–350Reasonable priceCarpet steam cleaning
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommend these carpet cleaners , so much better than Stanley Steamer ! Give them a call great husband and wife team !

Paid $250–300Great priceCarpet steam cleaning
MoniqueLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are so impressed on Alex and Simone's professionalism and work ethic! They did a fantastic job cleaning our condo's bedroom carpets and staircase!!! They were filthy! Now, they look brand new after being cleaned by this power couple!!! Highly recommend them!!!

Customer photo from Monique's reviewCustomer photo from Monique's review
Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaning
NovaSpaRockyHill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service, very happy with work. Highly recommend!

Great priceCarpet steam cleaning
Millie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I just want to say they were on time, courteous and they did great work. Photo to follow

Carpet steam cleaningUpholstery cleaning
fenfrk4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

You cannot do better than Alex and Simone at Vix Cleaning. I called and they came the next day, who does that! They are a great team, so professional and courteous, and our carpets are beautiful and the whole house smells amazing! Absolutely recommend. These are two hard-working people! 😁👍

Paid $300–350Reasonable priceCarpet steam cleaning
LinhLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex and Samone performed their work with impressive professionalism and attention to detail. Their communication throughout the process was clear, ensuring I understood what to expect. Additionally, the team members were incredibly helpful and accommodating to my needs. I am delighted with the outcome of their…

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Pat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our carpet was quite dirty with lots of spills and stains from the grandkids. Vix removed 90% of of stains in two rooms where I thought we were going to have to replace the carpet. I highly recommend this company.

Paid $300–350Reasonable priceCarpet steam cleaning
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience, and I would ask them back in the future!

Paid $150–200Reasonable priceCarpet steam cleaning
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have now had 5 cars cleaned and all have been done amazing! He has spent the time cleaning throughly! Thank you so much! would recommend this business over and over again!!

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Arick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex was absolutely amazing with his quality detail work. He was prompt, on time, organized and clean, and very detail oriented. My car was an absolute disaster, I felt bad having them even come and was embarrassed. He made my car look showroom quality, I was speechless. The price was affordable and you definitely…

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Anthony4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality

Price

$290+12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning28$183–$347
General carpet cleaning16$170–$334
Carpet steam cleaning14$170–$334
Auto detailing11—
Pet stain & odor removal7$146–$348
Leather cleaning5—
Seat shampooing5—
Interior scenting4—

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