Experts Reviews · Company report
Vix Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Vix Cleaning Services

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 106 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vix Cleaning Services is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vix Cleaning Services is better than 87% of carpet cleaning.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vix Cleaning Services is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vix Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vix Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vix Cleaning Services is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Vix Cleaning Services for 8 kinds of job.

Vix Cleaning Services for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#74 / 112
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “General carpet cleaning”

SharisseLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

5 out of 5 stars! When looking for a company to compare, Vix Cleaning Services was extremely quick to respond with a quote. We were looking to clean some classrooms and the nursery at our church, and their pricing was very reasonable, so we decided to give them a chance. They did such a terrific job that we…

Paid $450–500Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex & Simone are on-time, quick, efficient and, most importantly, did a great wonderful cleaning my swivel chair and area rugs. I would highly recommend them! They are also local and owner-operated.

Customer photo from Deborah's review
Great priceUpholstery cleaningGeneral carpet cleaning
MoniqueLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are so impressed on Alex and Simone's professionalism and work ethic! They did a fantastic job cleaning our condo's bedroom carpets and staircase!!! They were filthy! Now, they look brand new after being cleaned by this power couple!!! Highly recommend them!!!

Customer photo from Monique's reviewCustomer photo from Monique's review
Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaning
LinhLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex and Samone performed their work with impressive professionalism and attention to detail. Their communication throughout the process was clear, ensuring I understood what to expect. Additionally, the team members were incredibly helpful and accommodating to my needs. I am delighted with the outcome of their…

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
M7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I lived in my 2 bedroom condo for 6 years with 2 dogs and had my carpets cleaned when I moved out. They looked spotless despite years of stains and the entire place smelled amazing. They even accommodate me on a Sunday due to my limited availability which just shows how much they care about their customers. I…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
LukeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This husband and wife team are true professionals. They were extremely thorough in their cleaning. I hired them to clean 3 couches, an arm chair, an ottoman and an area rug and they took 4 hours of nonstop work to clean them all. In addition, they vacuumed around the furniture as well to ensure no residual dust from…

General carpet cleaningUpholstery cleaningDeep clean+ Punctuality+ Quality+ Professionalism
Ewelina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vix is an amazing service! They were very well organized and the communication from them was like no other! I am very satisfied with their work and recommend them to all. 😊

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
NetLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a wonderful job cleaning high traffic area carpets and at a good price. I recommend the company and will definitely hire them again in the future.

General carpet cleaning
Stephanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely amazing work done on cleaning our GMC Yukon XL...we have two German shepherds that travel daily in our car and the amount of dog hair and nose art was a job in itself but for the whole truck to come out cleaner than when we bought it brand new was mind blowing. I highly recommend them, there isn't…

Auto detailingGeneral carpet cleaningUpholstery cleaning
Brittany10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Vix was amazing! I wish I took before photos of my car so I could post a before and after but my car looks incredible. Like I told them, it looks newer than when I bought it! Definitely recommend!

Auto detailingGeneral carpet cleaningUpholstery cleaning
Eileen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

100% recommend. They were able to schedule me before I moved in, were prompt, courteous, and reasonably price for the service. They removed one mark I wasn't able to myself- no trace of it! The carpets smell and look great and now I know they are very clean. Many thanks!!

General carpet cleaning
Sandy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex did a fabulous job detailing my vehicle. He spent over 4 hours on the interior. My vehicle looks brand new. I highly recommend this business and the services provided.

General carpet cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
JoanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent job detailing and shampooing my 17 year old Toyota! They spent hours on it and it looks brand new! Very hard workers, on time, courteous and professional . The Absolute best job I couldn't have asked for more!

General carpet cleaningUpholstery cleaning
Dorri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alexandre and Simone are nothing but professionals. They show they take pride in the work that they preform. They were very thorough in detailing the inside of our vehicles and even though my SUV is a 2012 that carry’s Grandchildren around all the time it looked and smelled like bran new when they were done. Took a…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Arick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex was absolutely amazing with his quality detail work. He was prompt, on time, organized and clean, and very detail oriented. My car was an absolute disaster, I felt bad having them even come and was embarrassed. He made my car look showroom quality, I was speechless. The price was affordable and you definitely…

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Quality

Price

$290+12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

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