Experts Reviews · Company report
W C Borchelt & Sons Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%23+1.6Craft & service penalty92−0.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

W C Borchelt & Sons Inc

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 961 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.W C Borchelt & Sons Inc is better than 87% of electricians.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.W C Borchelt & Sons Inc is better than 80% of electricians.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.W C Borchelt & Sons Inc is better than 92% of electricians.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.W C Borchelt & Sons Inc is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.W C Borchelt & Sons Inc is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.W C Borchelt & Sons Inc is better than 23% of electricians.D
23

Reviews for your job

Customers hired W C Borchelt & Sons Inc for 8 kinds of job.

W C Borchelt & Sons Inc for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.56
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 56 Google reviews tagged “Heating system repair” · showing 40

James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Cameron was extremely thorough in the debug process. Very knowledgeable. I highly recommend W. C. BORCHELT for HVAC debug and repair.

Paid $200–400Reasonable priceHeating system repair
KerstinLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Highly Recommend W C Borchelt & Sons– Honest, Knowledgeable, and Efficient! I cannot say enough good things about W C Borchelt & Sons. This is our second service call in two years. Their customer service is absolutely fantastic, and the technicians are incredibly efficient and knowledgeable. Our furnace is 32 years…

Paid $400–600Great priceHVAC system maintenanceHeating system repair
KarenLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I called Tuesday because our water heater stopped working on Labor Day they came in on Wednesday and unfortunately it couldn’t be fixed, came back today and replaced it. Very polite gentlemen, very professional, answered all my husband’s questions and made sure everything was running properly before leaving. I…

Paid $1,800–2,000Great priceWater heater installationHeating system repair
Rocky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Explained everything

Paid $1–200Reasonable priceHeating system repair
Rocky7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

explained all the work needed.

Paid $1–200Reasonable priceHeating system repair
Dawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Calvin personally came out to the house to get our AC unit functioning again. It was extremely hot and they were very busy. I was more grateful for the help then words can express! Calvin and the team at Borchelt always take care of my personally and my business!! Would not use anyone else!

Paid $200–400Great priceHeating system repair
Brenda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They have serviced us two times in the last 3 month! Furnace repair he was timely, explained what the problem was and got the part and installed it. Furnace was up and running! I am a Very Very Happy Customer! Water valve service man came seen the problem & explained to my husband what cause was and fixed it on…

Paid $800–1,000Great priceHeating system repairFaucet repair
Jeanette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The only place in town that seems to be competent enough to work on older boilers and did a great job fixing my boiler. Their prices seem reasonable and they were honest with me and only fixed and installed the necessary parts, instead of trying to make you buy a new furnace- which I really appreciated. They even…

Paid $600–800Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Excellent service!

Great priceHVAC system maintenanceHeating system repairRepair HVAC
LaurieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have used Borchelt for years and have always received quality service. We receive great service and are treated like family. Whether they send their most senior technician or the next generation, the technician is very knowledgeable and professional. We have had them work on toilets, heating and air maintenance,…

Reasonable priceA/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Hayden was great. He arrived in an hour and saw what the problem was and fixed it. Part was under warranty so no cost.

Great priceHeating system repair
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Have used Borchelt for years for heating, AC, plumbing and electrical issues. Always pleased with their quick response and thorough approach.

Paid $600–700Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance+ Value
Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Knowledgeable, timely and professional

Not sureHeating system repairHVAC duct & vent installationRepair HVAC
Tim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Techs did a very thorough job. I am very satisfied with their work.

Paid $200–300Great priceHeating system repair
Diane9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Technician was timely, knowledgeable and a really nice guy. He tested my old thermostat and found that it wasn’t working, installed a new one and that solved my problem. Highly recommend.

Reasonable priceThermostat installationHeating system repairThermostat repair
BrianLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Hayden did good work. Fast and efficient with fair price. Thank you.

Paid $200–300Reasonable priceHeating system repair
Vicki7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Boston was very knowledgeable and professional. He answered my questions and explained what he found out in his inspection. I highly recommend your company.

Paid $100–200Reasonable priceHeating system repair
JoshuaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Quick turnaround in a holiday week. Reasonable pricing, and good communication. The Technician was knowledgeable and very helpful

Paid $400–500Reasonable priceHeating system repair
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The guys were wonderful, polite and made sure to keep my house clean. They went above and beyond and finished quicker than estimated which made my final bill less than the original estimate.

Paid $600–700Great priceHeating system repair
Erika5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great response time, friendly and professional staff.

Reasonable priceHeating system repair
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Yall have been fantastic. New home owners here and they’ve helped us twice now. Once for the water heater and now for the hvac system. Super sweet guys. Cameron was very kind and explained everything as he was going. He even played with my dog while we waited for results. 10/10 would recommend. Thank you guys for all of your help.

Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Theresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always excellent service. 50 years of service.

HVAC system maintenanceHeating system repairHeating system installation+ Responsiveness+ Value
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We had a great experience having Borchelt & Sons install central air-conditioning in our home. Evan coordinated his courteous team to complete the project efficiently and expertly. He answered all our questions and explained the function of the system. Evan also provided basic maintenance information. Based on the…

Water heater installationHVAC system repairA/C system maintenance+ Quality
ReneeLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hayden was polite and efficient! Borchelt delivers on fast too

HVAC system repairA/C system maintenanceHeating system repair+ Value
Dave5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Quick and thorough service! Cameron troubleshot the problem and explained to us what needed to be repaired. Excellent work!

Heating system repair+ Responsiveness+ Punctuality+ Quality
Joyce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Never have had any problems or concerns.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
DebbieLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very friendly & quick service. Would highly recommend this company to any family & friends.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Marilyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Called by 8:15 a.m. and they responded promptly and were here and fixed the issue before 11:30 today. Would recommend them and will use them again as needed.

Heating system repair+ Responsiveness+ Punctuality+ Professionalism
Marilyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have used this company for many years for plumbing, elecţrical and HVAC. Things checked above are all things i have used them for at sometime.

HVAC system maintenanceInstall ACInstall thermostat+ Punctuality+ Quality+ Professionalism
ChrisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, relatable, and on time. From my experience with other HVAC, electrical, and plumbing services, their efficiency is better and the markup on parts is much more fair. Highly recommend.

A/C system maintenanceHeating system repairService not listed+ Responsiveness+ Punctuality+ Quality
DeWayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Your people are knowledgeable and very efficient.

Heating system repair+ Responsiveness
ChrisLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Today Eric serviced our AC and as always did so professionally while being friendly. Greg, Evan & Calvin were very professional friendly and efficient. They were a great team and got our new furnace installed quickly. Thankfully because our old failed on the eve of the coldest weather of the '20 - '21 winter season.

A/C system maintenanceHeating system installationHeating system repair+ Punctuality+ Quality+ Professionalism
Shelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very polite and thorough. I would highly recommend for any HVAC needs. We appreciated all that they did for us.

A/C system maintenanceInstall ACHeating system installation+ Punctuality+ Quality+ Professionalism
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fixed the problem and did not pressure to buy a new furnace. Thanks!!!

Heating system repair+ Responsiveness+ Punctuality+ Professionalism
Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I was very impressed with their performance and professionalism. Very clean, efficient and polite. Completed the job in one day. I would highly recommend them and will look to them for future projects. Thank you Brad, Holly, Ron and Nick!

Heating system installationA/C system repairHeating system repair
MartaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were very happy with our service, how they worked us into their schedule. The service man was well informed and knowledgeable. So far so good!

A/C system maintenanceHeating system repair+ Responsiveness+ Professionalism
AngieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Used them many times! Always do great work! Very professional!

Heating system repair+ Responsiveness+ Punctuality+ Quality
Douglas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service, treated me fairly.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We got a previous quote from another company that was extremely rude when we were asking questions about how much the quote entailed. So we called here and Brad was so nice and quick with getting our furnace fixed that day! Shawn did a great, quick job and we have heat again! So grateful for them doing such a great…

Heating system repair
B2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I am extremely happy that I was able to get repairs done the same day at minimal expense. The repair men are very experienced. I would highly recommend W C BORCHELT for your heating and air conditioning needs.

A/C system repairHeating system repair+ Professionalism

Show more heating system repair reviews (16 more) →

Price

$264-45% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 71%Overpriced 1%Not sure 6%

Jobs customers hired them for

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