Experts Reviews · Company report
W C Borchelt & Sons Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%23+1.6Craft & service penalty92−0.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

W C Borchelt & Sons Inc

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 961 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.W C Borchelt & Sons Inc is better than 87% of electricians.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.W C Borchelt & Sons Inc is better than 80% of electricians.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.W C Borchelt & Sons Inc is better than 92% of electricians.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.W C Borchelt & Sons Inc is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.W C Borchelt & Sons Inc is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.W C Borchelt & Sons Inc is better than 23% of electricians.D
23

Reviews for your job

Customers hired W C Borchelt & Sons Inc for 8 kinds of job.

W C Borchelt & Sons Inc for water heater installation

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Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Water heater installation” · showing 20

John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We are very satisfied with our new equipment. 😀 The installers were friendly, responsive, and helpful. We have been customers for many years and planned to remain so. Thanks for a great experience.

Paid $200–400Great priceToilet repairWater heater installation
KarenLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I called Tuesday because our water heater stopped working on Labor Day they came in on Wednesday and unfortunately it couldn’t be fixed, came back today and replaced it. Very polite gentlemen, very professional, answered all my husband’s questions and made sure everything was running properly before leaving. I…

Paid $1,800–2,000Great priceWater heater installationHeating system repair
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I got quotes for a new water heater and sump pump from 3 different local contractors and Borchelt was the most competitive. They showed up on time and their quote over the phone matched exactly what I was charged outside of a new expansion tank which also needed to be replaced. They charged a fair price for the…

Paid $1,000+Reasonable priceWater heater installationService not listed
Neal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Called Borchelt about my water heater going out and they had someone come by the same day and got it replaced for me and cleaned up very well after themselves. Very professional service, I highly recommend using them!!

Paid $1,000+Great priceWater heater installation
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Seth was a wonderful guy to work with. Very professional and answered every one of my questions. He's a great worker

Paid $1,000+Reasonable priceWater heater installation
Kirby11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Excellent services at a very reasonable cost.

Paid $1,000+Reasonable priceWater heater installation
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Quick response, great price, overall great experience.

Paid $400–500Great priceWater heater installation+ Responsiveness+ Professionalism
Monica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were quick, efficient and fixed our problems in about an hour & a half. Very happy to not have to do it ourselves!

Paid $1,000+Reasonable priceWater heater installationGeneral repairs
David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We needed a new water heater. Fortunately , there had been a cancellation , so someone came out right away. The service men were pleasant and efficient in the entire job was finished in less than two hours with a great result. Could not be more pleased.

Paid $1,000+Reasonable priceWater heater installation
ScottLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jake and his crew were great. They extremely professional. Made sure I liked that they were putting up. Will definitely use there services again. Jacob returned to my home to finish the install of the water heater. The water heater is working perfectly.

Customer photo from Scott's reviewCustomer photo from Scott's reviewCustomer photo from Scott's reviewCustomer photo from Scott's review
Reasonable priceWater heater installationInstallationHVAC duct & vent installation
LaurieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have used Borchelt for years and have always received quality service. We receive great service and are treated like family. Whether they send their most senior technician or the next generation, the technician is very knowledgeable and professional. We have had them work on toilets, heating and air maintenance,…

Reasonable priceA/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Have used Borchelt for years for heating, AC, plumbing and electrical issues. Always pleased with their quick response and thorough approach.

Paid $600–700Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance+ Value
StevenLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

They were timely for arrival. Explained the situation and repair sequence. Placed protective tarps on floor. Techs were very friendly.

Paid $1,000+Not sureWater heater installation
Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Everything went very well. The outcome is beautiful

Water heater installation
staceys2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Overall satisfied.

Water heater installation
TarrynLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I called looking to get my furnace serviced, they said it would be a couple week wait, which was fine. Well they wound up being able to send someone out the next day! Hayden came out and was quick, so polite, even gave me some advice on other issues I had with my water heater but wasn't pushy about it!! I plan on…

Paid $300–400Reasonable priceWater heater installationFaucet installationHeating system maintenance
Marsha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very efficient work in record time.

Reasonable priceWater heater installationHeating system installation
BrittonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called WC as a second opinion on installing 2 water heaters. The company I usually use came out a gave me an estimate of $3,000 to install 2 water heaters that I already had in my possession. That was including discounts and service contracts I had with the other company. WC was able to give me a trip charge and…

Paid $1,000+Reasonable priceWater heater installation
Sara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived quickly to my home. Service tech , Evan, thoroughly communicated the problem diagnosed. Trustworthy. Provided written and video support of found issue. Accurate estimate options provided before repair. Prepared and corrected my hot water heater issue in a single visit. Left the work area cleaner than it was initially.

Water heater installation
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was so glad that Borchelt was able to replace my water heater so quickly! The technician was skilled & efficient. They cleaned up nicely & tested the water temperature & adjusted it to better suit our needs. We got a fair price & were back in action!

Reasonable priceWater heater installation

Show more water heater installation reviews (21 more) →

Price

$264-45% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 71%Overpriced 1%Not sure 6%

Jobs customers hired them for

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