Massage therapist · Waco, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%98+25.6Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 54 spasiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★72 Google reviews · 7 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Wacotown Massage and Co. LLC five stars based on seventy-two reviews. Clients frequently mention services like cupping, prenatal care, and standard massages, noting that practitioners listen to specific pain points and adjust pressure accordingly. The facility is described as clean, calm, and discreet, with staff praised for their professionalism and communication. Recurring themes include relief from chronic tension and back pain, while the business is noted for being affordable. No low-star reviews were provided to identify specific criticisms.
Google rating: 5.0 out of 5 from 72 reviews (99% five-star).
Reviews on this page: 72 Google reviews (66 with written comments, 2 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 9, 2026.
Service: Spa serving Waco, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Wacotown Massage&Co. LLCSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wacotown Massage&Co. LLC: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wacotown Massage&Co. LLC: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wacotown Massage&Co. LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wacotown Massage&Co. LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
5.0of 5
5 stars7199%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
97%praise
Praise5997%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1652%
Reasonable1548%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2033%
Would recommend2033%
Quality & results1220%
Price & value47%
Speed & response23%
Honesty & trust23%
Communication12%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is amazing and her bedside manner is very professional.”
“If you’re expecting and looking for safe, knowledgeable care, I highly recommend booking a prenatal massage here!”
“I cannot recommend her practice enough.”
“Gracie is very experienced and always does a wonderful job.”
“It’s also very affordable.”
“If there’s an opening I’m normally quick to take it.”
“I also love that she is a local business owner and that the other masseuses there are trained by Gracie, so I trust they are also amazing!”
“She listened to my concerns and problem areas and really spent extra time making sure she got every one.”
People customers mention
Gracie15 reviews
Kylie5 reviews
Kyra4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RyanLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gracie is amazing! She has a wonderful studio and I left feeling 100x better. Cupping was a lifesaver for my upper back pain. Will definitly be back!
Amanda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best massage!! Gracie is amazing! She worked out all my tension and I left feeling so relaxed. I can’t wait for my next appointment. Go see her, you’ll be happy you did!
Reasonable price
VeronicaLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been coming here for years. Massage is amazing. Facility is always clean.
Would definitely recommend to anyone. Gracie is thoughtful and personable.
Reasonable price
cupkait_lilbitLocal Guide · 77 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So far so good! I have had a couple massages here with Kylie! She is amazing and her bedside manner is very professional. The location is quaint, discreet, and calming. Thankful for this establishment!
Great price
Kayla2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Gracie is the absolute best. I cannot recommend her practice enough. Wacotown Massage treats clients with dignity and respect and their services are consistently incredible.
Reasonable price
SalinaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I have been going to Gracie since before Covid. She’s amazing. Her prenatal massages were to die for! I would recommend her to anyone.
Hola, quisiera saber si en este lugar hacen masaje y drenaje post operatorio
Response from the owner · 2 weeks ago
Hello Eyerlin! I do not, so sorry that is not my specialty. But I do believe Erica with Majestic massage does. And since I haven’t had the opportunity to serve you , if you could kindly adjust this review, by removing it, I’d be so thankful
Ryan GammelLocal Guide · 31 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Best massage!! Gracie is amazing! She worked out all my tension and I left feeling so relaxed. I can’t wait for my next appointment. Go see her, you’ll be happy you did!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you for the sweet works Amanda!
Veronica RosalezLocal Guide · 47 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
I’ve been coming here for years. Massage is amazing. Facility is always clean.
Would definitely recommend to anyone. Gracie is thoughtful and personable.
Price assessment: Reasonable price
cupkait_lilbitLocal Guide · 77 reviewsiTotal number of Google reviews cupkait_lilbit has written across all businesses on Google Maps, not just this one.
So far so good! I have had a couple massages here with Kylie! She is amazing and her bedside manner is very professional. The location is quaint, discreet, and calming. Thankful for this establishment!
Price assessment: Great price
Mike Gordon4 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Gracie is the absolute best. I cannot recommend her practice enough. Wacotown Massage treats clients with dignity and respect and their services are consistently incredible.
Price assessment: Reasonable price
Dalia Cardenas5 reviewsiTotal number of Google reviews Dalia has written across all businesses on Google Maps, not just this one.
