Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts
Customers frequently cite prompt scheduling, professional communication, and fair pricing for appliance repairs and parts. Many reviewers note that technicians arrive on time, diagnose issues quickly, and provide accurate cost estimates before beginning work. However, several low-star reviews criticize specific instances of unresolved repairs or perceived rudeness from staff. One recurring complaint involves service fees charged when initial fixes did not resolve the appliance problem.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
151 Google reviews we collected
Phrases our text analysis found in 124 written reviews
How often each topic comes up in the written reviews
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The person I spoke with on the phone was also very friendly.”
“Extremely rude and nasty attitude!”
“It was easy to schedule, easy diagnostic and quick repair.”
“I've been using wades for over 20 years or so and find their prices very fair and competitive.”
“We would highly recommend Wade's, customer service was excellent, professional and thorough.”
“Horrible customer service skills from the repair guy!”
“I would recommend Wade’s 7 days a week and twice on Sundays.”
“Communication with the company was great and even with having to order a part our fridge was fixed in less than a week from my initial call.”
“with 6 rentals they have always been honest and amazing to work with.”
praise complaint · found by our text analysis, Google review wording unchanged.
They where every helpful and I was in and out under 10 minutes. Had what I needed no hastle ...
Very professional, fast service. Communication with the company was great and even with having to order a part our fridge was fixed in less than a week from my initial call. Grant was personable, kind, professional and even cleaned up water that leaked out.
I had a perfect repair experience! Daniel came out right when they said he would. He diagnosed correctly the failure on my not too old GE washer. Got the part ordered, and 2 days later came back and replaced it expertly right on schedule. The cost was exactly what I was quoted and Daniel even left the old part. The…
Called Monday to see if they could come on Tuesday to see what was wrong with a washer. They came out and figured out the problem in minutes and had it fixed and running in about 30-45 minutes. Fast, Friendly and affordable! Highly recommend!
Jay and his team are always so responsive! Appreciate their immediate help with our freezer. Very friendly and professional! Highly recommend.
I am thoroughly impressed with Wade’s. I called a little after 9 am on a Monday morning to see if someone could come by and look at my Samsung dryer. By 1:30 that same Monday, I was drying clothes! We almost bought a new dryer on Sunday but at $600+, we decided to see how much we could save by fixing the one we…
4.8 ★★★★★ 151 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They where every helpful and I was in and out under 10 minutes. Had what I needed no hastle ...
Great customer service.
Very professional, fast service. Communication with the company was great and even with having to order a part our fridge was fixed in less than a week from my initial call. Grant was personable, kind, professional and even cleaned up water that leaked out.
I had a perfect repair experience! Daniel came out right when they said he would. He diagnosed correctly the failure on my not too old GE washer. Got the part ordered, and 2 days later came back and replaced it expertly right on schedule. The cost was exactly what I was quoted and Daniel even left the old part. The person I spoke with on the phone was also very friendly. While I think it’s sad that GE washers fail like this, I’m totally pleased with everything Wade’s did to get us back and going. I highly recommend them!
Called Monday to see if they could come on Tuesday to see what was wrong with a washer. They came out and figured out the problem in minutes and had it fixed and running in about 30-45 minutes. Fast, Friendly and affordable! Highly recommend!
Jay and his team are always so responsive! Appreciate their immediate help with our freezer. Very friendly and professional! Highly recommend.
I am thoroughly impressed with Wade’s. I called a little after 9 am on a Monday morning to see if someone could come by and look at my Samsung dryer. By 1:30 that same Monday, I was drying clothes! We almost bought a new dryer on Sunday but at $600+, we decided to see how much we could save by fixing the one we had. We saved nearly $500 and couldn’t be happier. I would recommend Wade’s 7 days a week and twice on Sundays.
Easy to find. You get answers and fast service. The part i needed was a bit too expensive for me but it was a genuine part. I went with someone else because of price but I would go back again for the service alone.
Absolutely outstanding shop. Super helpful, friendly, and fair priced. Had water leak issues with a fridge and they were able get a part for me within 24 hrs and even gave me maintenance advice to get it right. Will definitely use them for any other appliance needs.
These guys are awesome! Had the parts I needed to fix my dryer today. Genuine Whirlpool parts too, not aftermarket. Highly recommend.
Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts
