iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%81+11.5Replies to reviews 7%45+3.2Craft & service penalty86−1.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 32 pet trainersiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★257 Google reviews · 23 photos
89%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the facility 4.8 out of 5 based on 257 reviews, with the owner responding to forty percent of them. Customers frequently praise the friendly staff, reasonable pricing, and the facility's open spaces for day camp and boarding services. Recurring themes include pets appearing happy upon pickup and the team following specific care instructions. However, low-star reviews cite a lack of communication regarding pet health issues, such as injuries or weight loss, and mention instances of rude customer service interactions.
Google rating: 4.8 out of 5 from 257 reviews (89% five-star).
Reviews on this page: 257 Google reviews (174 with written comments, 17 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 12, 2026.
Service: Pet Trainer serving Richmond, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other pet trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Waggin' Tails Pet RanchPet Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waggin' Tails Pet Ranch: 83/100 on this factor. Category median: 93.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waggin' Tails Pet Ranch: 81/100 on this factor. Category median: 89.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Waggin' Tails Pet Ranch: 86/100 on this factor. Category median: 100.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Waggin' Tails Pet Ranch: 81/100 on this factor. Category median: 99.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waggin' Tails Pet Ranch: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Waggin' Tails Pet Ranch: 45/100 on this factor. Category median: 73.C
45
Bar = this company · dark tick = category median.
Star ratings
257 Google reviews we collected
4.8of 5
5 stars22989%
4 stars177%
3 stars00%
2 stars31%
1 star83%
Praise vs complaints
Phrases our text analysis found in 174 written reviews
93%praise
Praise11793%
Complaints97%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price723%
Reasonable2477%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6048%
Would recommend2217%
Quality & results1310%
Honesty & trust1210%
Price & value76%
Speed & response65%
Communication65%
What customers talk about
We read 174 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He goes to day camp every Friday and the ladies at the front are ALWAYS so sweet and excited to see him.”
“I never yelled at the staff, I never talked to anyone BUT the owner.”
“10/10 I would recommend Waggin Tails to anyone who wants to spoil their dog.”
“I was looking forward to enrolling my pet in day camp in the future but due to this experience, I will not return nor recommend this place.”
“Rylee has been going to Waggin Tails Pet Ranch for day camp for about two years, and we’ve had a great experience.”
“Putting my dog for boarding there is the worst decision I’ve ever made.”
“Waggin’ Tails is the only place we trust to care for our fur baby.”
“Prices are reasonable when you buy the day camp packages and boarding is super reasonable as well.”
“Once you drive on the property, you immediately notice the space the ranch has for pets to run around.”
“…ntive and caring of the animals, provide great customer service, and communicate notable issues to their customers promptly.…”
People customers mention
Katy4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Waggin' Tails Pet Ranch for 8 kinds of job. Pick one to see what they paid and said.
RichardLocal Guide · 95 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They love on our dogs and treat them with loving care. The staff is friendly and professional.
Reasonable priceOther pet boarding
DelaneyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My dog Harvey LOVES this place and so do I. He goes to day camp every Friday and the ladies at the front are ALWAYS so sweet and excited to see him. He has boarded here and had a great time and I also get him groomed here! They also do picture day for every holiday which I love! Prices are reasonable when you buy…
Herbert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Our pets love going there and can't wait to get inside once we arrive. Both our dogs have health issues and we can leave them with Waggin Tails and know they will get great care while there.
Reasonable priceOther pet boardingDog groomingOther pet daycare
Rhonda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Waggin’ Tails is the only place we trust to care for our fur baby. We use them for both day care and boarding. Ozzy gets so excited when we pull into the parking lot, and they act just as excited to see him! They’re professional while offering a home-like atmosphere.
Don4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Have been boarding our dogs for the past 20 years at Waggin' Tails. Never have had any issues. Dogs always seem to be content when we pick them up!
Reasonable priceOther pet boardingDog grooming
Jimmy16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Great place for all our needs. Jax is at home and loves it there. Everyone is nice and our dog does
well.
We have been bringing our 5 year old dog there for a few years now and haven’t had any issues until this year. This past May we got him back after a weekend stay and he ended up getting conjunctivitis in one of his eyes. We understand boarding is a risk but this was the first time our fur baby has gotten something from staying. We dropped him off again for boarding a little over 2 weeks ago with our other dog for a longer stay and this time we asked for him to get a haircut since he has had some mild allergies and has a thick wirey coat. We pick them up and immediately an employee warns us that when grooming him, they didn’t realize he had “warts” or “skin tags” on his face and to prepare for cuts and bleeding. We got him back and notice the cuts, we appreciated the warning but almost a week later, our baby is still healing. We also noticed when picking him up that both of his eyes are swollen, red and looks like one may have gotten conjunctivitis again. Also, it looks like one side of his mouth has been shaved and most of his whiskers were cut off and has had a large swollen right side of his mouth that looks painful. You can tell they may have started on that side, noticed the mistake and avoided it on the other side because he has more whiskers on his left. Maybe it’s just the groomer they had that day (unfortunate for our dog) but we are overall very unhappy with how we’ve gotten our baby returned with so many issues. He’s been struggling all week with everything he has now. Will start to look elsewhere because despite it being conveniently close to where we live, it’s not worth the unfortunate surprises we get at pick up.
Also wanted to add that they did not return our measuring cup with our dog food.
Services: Dog grooming, Dog boarding
Response from the owner · 2 weeks ago
Hi Jessica, We are sorry to hear about your bad experience but we are very confused as we don't have any clients with your name nor any situation that matches what you are describing that we are aware of. We actually have a Vet Warranty program that would pay for medical problems so we document everything, but we have no documentation for this at all. We also don't have any messages from any clients calling us about a problem. We always love to visit with our clients directly so we can try and resolve any issues. Please reach out to us at 281-533-0500 so we know if you have the correct location and we can help.
Richard A. BaumLocal Guide · 95 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
My dog Harvey LOVES this place and so do I. He goes to day camp every Friday and the ladies at the front are ALWAYS so sweet and excited to see him. He has boarded here and had a great time and I also get him groomed here! They also do picture day for every holiday which I love! Prices are reasonable when you buy the day camp packages and boarding is super reasonable as well. 10/10 I would recommend Waggin Tails to anyone who wants to spoil their dog. Thanks Waggin Tails. :)
LeShea Nixon, Jr.11 reviewsiTotal number of Google reviews LeShea has written across all businesses on Google Maps, not just this one.
Our pets love going there and can't wait to get inside once we arrive. Both our dogs have health issues and we can leave them with Waggin Tails and know they will get great care while there.
Price assessment: Reasonable price
Services: Other pet boarding, Dog grooming, Other pet daycare, Dog boarding, Cat boarding
Response from the owner · 6 months ago
Thank you for trusting us with your pets' care!
Rhonda Wesley5 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Waggin’ Tails is the only place we trust to care for our fur baby. We use them for both day care and boarding. Ozzy gets so excited when we pull into the parking lot, and they act just as excited to see him! They’re professional while offering a home-like atmosphere.
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare
Response from the owner · 7 months ago
Having dogs excited to come to Waggin' Tails is definitely our goal! Thanks for being such a great client!
Don4 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
This place is a wonderful place to take your dog for day care. The people always greet you and your doggie with a warm smile. She absolutely loves going there and is worn out when picked up.
Price assessment: Reasonable price
Services: Dog daycare
Response from the owner · 6 months ago
We love that our four legged guests love coming here! We love what we do and are so glad it shows. Thanks for this kind review!
Lindsay Kennedy5 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Wide open spaces with ponds was ideal when selecting Waggin' Tails. Everyone from the front desk to the employees who are attending to my dog are friendly and helpful. Before moving to Texas, I never had to board my dog, so I'm happy to have found a great fit.
Services: Dog boarding
Response from the owner · 6 months ago
Thank you for this kind review! We are proud of our facility and all it has to offer for pets.
