Lawn care service · Raleigh, NC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%98+13.9Replies to reviews 7%42+3Craft & service penalty80−2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 43 landscapersiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★237 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Wake Pro Lawn Care 4.9 out of 5 based on 237 reviews, with the owner responding to only 1% of them. Customers frequently cite punctuality, clear communication, and fair pricing for services like mowing, aeration, mulching, and yard cleanups. However, a small number of low-star reviews criticize specific instances of poor customer service, property damage, and ineffective lawn maintenance that resulted in canceled contracts.
Google rating: 4.9 out of 5 from 237 reviews (97% five-star).
Reviews on this page: 237 Google reviews (214 with written comments, 16 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 12, 2026.
Service: Landscaper serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other landscapers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Wake Pro Lawn CareLandscapers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wake Pro Lawn Care: 92/100 on this factor. Category median: 89.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wake Pro Lawn Care: 93/100 on this factor. Category median: 88.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wake Pro Lawn Care: 80/100 on this factor. Category median: 97.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wake Pro Lawn Care: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wake Pro Lawn Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wake Pro Lawn Care: 42/100 on this factor. Category median: 67.C
42
Bar = this company · dark tick = category median.
Star ratings
237 Google reviews we collected
4.9of 5
5 stars23097%
4 stars21%
3 stars00%
2 stars00%
1 star52%
Praise vs complaints
Phrases our text analysis found in 214 written reviews
98%praise
Praise48098%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price315%
Reasonable1680%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11524%
Staff & attitude9419%
Speed & response9018%
Would recommend8117%
Price & value5110%
Communication316%
Honesty & trust276%
What customers talk about
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Year after year, Wake Pro Lawn does a fantastic job of top dressing, aerating, and seeding my yard.”
“My yard looks terrible from what was handed over.”
“They always do a nice job with the lawn and the shrubs and landscaping and are here in an emergency for their customers, as well.”
“I notified Jim Beson of the problem and he came out right away and took care of the offending branch himself, at no charge.”
“Would recommend to anyone looking for great lawn care.”
“Could not recommend them more!”
“Fair and quick estimates and when we had questions about the service, he came out personally same day, answered all my questions and was incredibly p…”
“…we had questions about the service, he came out personally same day, answered all my questions and was incredibly professional.…”
“They have been reliable, responsive, and professional every step of the way.”
“Sorry for the inconvenience I spoke to Jim about an issue in regards to my debit card fraudulently charged, it was not his company.”
People customers mention
Jim13 reviews
Beson9 reviews
Ben7 reviews
Kenny5 reviews
Andrew4 reviews
Jacob3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wake Pro Lawn Care for 6 kinds of job. Pick one to see what they paid and said.
Cathy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wake Pro Lawn Care is an exceptional service. They always do a nice job with the lawn and the shrubs and landscaping and are here in an emergency for their customers, as well. Storm Isaias knocked the gutter off the front of our home, and a branch from a crepe myrtle was making work difficult for the roofing…
MulchingLawn mowing & maintenanceService not listed
Paul4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jim the owner was great. 1st time using them for our annual aeration. Fair and quick estimates and when we had questions about the service, he came out personally same day, answered all my questions and was incredibly professional. Will be using them again!
Reasonable priceGrass seedingService not listed
Jed7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fantastic communication and very clear expectations on what you will receive. Would recommend to anyone looking for great lawn care.
Gina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wake Pro Lawn Care always does a fantastic job. Kenny and crew overhauled our backyard and were great. Very communicative and kind. His instructions were clear and concise. We look forward to continuing to work with them!
Grass seedingMulchingYard work
Kari4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Year after year, Wake Pro Lawn does a fantastic job of top dressing, aerating, and seeding my yard. I highly recommend them.
Mark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I needed lawn care services for a while and Wake Lawn Pro provided excellent services. I would not hesitate to use them again.
Wake Pro Lawn Care is an exceptional service. They always do a nice job with the lawn and the shrubs and landscaping and are here in an emergency for their customers, as well. Storm Isaias knocked the gutter off the front of our home, and a branch from a crepe myrtle was making work difficult for the roofing company. I notified Jim Beson of the problem and he came out right away and took care of the offending branch himself, at no charge. We were grateful for the help and the fast, efficient service. They are also quick to respond to any questions or concerns I might have. I recommend them highly.
Services: Mulching, Lawn mowing & maintenance, Service not listed
Paul Morea4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Jim the owner was great. 1st time using them for our annual aeration. Fair and quick estimates and when we had questions about the service, he came out personally same day, answered all my questions and was incredibly professional. Will be using them again!
Price assessment: Reasonable price
Services: Grass seeding, Service not listed
Jed Lehman7 reviewsiTotal number of Google reviews Jed has written across all businesses on Google Maps, not just this one.
Wake Pro Lawn Care always does a fantastic job. Kenny and crew overhauled our backyard and were great. Very communicative and kind. His instructions were clear and concise. We look forward to continuing to work with them!
Services: Grass seeding, Mulching, Yard work, Service not listed
Kari Barsness4 reviewsiTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Had these folks come out for mulching and tree/hedge/bush pruning and they crushed it. Super fast and efficient crew and honestly priced. After years of jumping around to different guys for our semi annnual work, I think we’ve found a keeper!
Johnathan Williams2 reviewsiTotal number of Google reviews Johnathan has written across all businesses on Google Maps, not just this one.
Michael was wonderful. His crew was exceptional and the mulch was absolutely perfect. I am so glad that a really professional and caring landscape company is on my side. Many Kudos!!!
Price assessment: Great price
Services: Mulching
Michael Perez10 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
