iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty96−0.4Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 62%
5.0★★★★★27 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Walker Custom Exteriors delivers high-quality craftsmanship for decks, fences, and pergolas while maintaining open communication. Reviewers frequently note that the team arrives on schedule, stays within budget, and handles projects efficiently without cutting corners. The company holds a five-star rating from twenty-seven reviews, and the owner responds to every customer comment. No recurring criticisms or negative patterns appear in the provided excerpts.
Google rating: 5.0 out of 5 from 27 reviews (96% five-star).
Reviews on this page: 27 Google reviews (23 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Walker Custom ExteriorsPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Walker Custom Exteriors: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Walker Custom Exteriors: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Walker Custom Exteriors: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Walker Custom Exteriors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Walker Custom Exteriors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
5.0of 5
5 stars2696%
4 stars14%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
100%praise
Praise40100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1230%
Staff & attitude820%
Speed & response718%
Quality & results615%
Communication410%
Honesty & trust25%
Price & value13%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend Walker Custom Exteriors to anyone in the Dallas area needing a pergola builder or outdoor living upgrade.”
“Kevin and his crew were professional, on time, and extremely knowledgeable about outdoor structures.”
“He was professional, on time & provided quality work.”
“Kevin and his team did an excellent job selecting plants that would work well in my front flowerbeds.”
“Excellent craftsmanship and very open communication.”
“If you’re looking for a reliable pergola builder in Dallas, this is the team to call.”
“Kevin does great work for a good price.”
People customers mention
Kevin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Walker Custom Exteriors for 2 kinds of job. Pick one to see what they paid and said.
Taylor1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We recently hired Walker Custom Exteriors for a custom pergola in Dallas, and the experience was outstanding from start to finish. If you’re looking for a reliable pergola builder in Dallas, this is the team to call.
Kevin and his crew were professional, on time, and extremely knowledgeable about outdoor…
Dallas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love my yard - my deck and pergola. Very easy to work with. Sticks to his budget and timeline. Very pleased, highly recommend.
Vicci3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
OMG - Blown away with Kevin’s work, professionalism, and ability to not only finish my outdoor remodel on budget but ahead of schedule. I not only recommend him to my friends but can also say he has restored my faith in contractors in general.
Charlotte1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Working with Kevin from Walker Custom Exteriors to repair my old style deck after major storm damage was a breeze. Working with the insurance adjuster was not. But Kevin was professional and persistent and helped smooth that process too. Kevin’s crew did a beautiful job of seamlessly tying in the new sections of…
Brian4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Kevin and his team did an excellent job selecting plants that would work well in my front flowerbeds.
I would not hesitate to recommend Kevin for any of your exterior projects.
Austin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Sturdy, Well-Built Fence and great communication through out the entire process! Would definitely recommend.
Excellent craftsmanship and very open communication. Will use again.
Response from the owner · 4 months ago
Thank you, Denise! We're thrilled to hear you appreciated our craftsmanship and communication. It was a pleasure working with you, and we look forward to assisting you with any future projects.
Taylor1 reviewiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
We recently hired Walker Custom Exteriors for a custom pergola in Dallas, and the experience was outstanding from start to finish. If you’re looking for a reliable pergola builder in Dallas, this is the team to call.
Kevin and his crew were professional, on time, and extremely knowledgeable about outdoor structures. They helped us design the perfect backyard pergola and made sure everything was built with quality materials and solid craftsmanship. You can tell they specialize in custom exterior projects and take pride in their work.
The finished pergola completely transformed our outdoor space and added both shade and value to our home. It’s sturdy, beautifully designed, and built to last in Texas weather.
Highly recommend Walker Custom Exteriors to anyone in the Dallas area needing a pergola builder or outdoor living upgrade.
Response from the owner · 6 months ago
We're so pleased you had an amazing experience with our team, Taylor! 😊 Creating your ideal pergola in Dallas was a true pleasure, and we're delighted that you're loving the quality and craft we strive for. Your trust means a lot, and we're grateful to be part of your home transformation. Thank you for recommending us to others in the area!
Dallas Texas1 reviewiTotal number of Google reviews Dallas has written across all businesses on Google Maps, not just this one.
Love my yard - my deck and pergola. Very easy to work with. Sticks to his budget and timeline. Very pleased, highly recommend.
Response from the owner · 6 months ago
Thank you, Dallas Texas! We're thrilled to hear you're enjoying your new deck and pergola. It was our pleasure to work with you and meet your expectations on budget and timeline. Your recommendation means a lot to us!
Vicci Thompson3 reviewsiTotal number of Google reviews Vicci has written across all businesses on Google Maps, not just this one.
OMG - Blown away with Kevin’s work, professionalism, and ability to not only finish my outdoor remodel on budget but ahead of schedule. I not only recommend him to my friends but can also say he has restored my faith in contractors in general.
Response from the owner · 6 months ago
Thank you, Vicci, for your wonderful review! We're thrilled to hear about your positive experience with Kevin and that your project exceeded expectations. Restoring faith in contractors is what we strive for, and your recommendation means the world to us. We look forward to working with you or your friends in the future!
Charlotte Turner1 reviewiTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
Working with Kevin from Walker Custom Exteriors to repair my old style deck after major storm damage was a breeze. Working with the insurance adjuster was not. But Kevin was professional and persistent and helped smooth that process too. Kevin’s crew did a beautiful job of seamlessly tying in the new sections of deck with the old. The end result is beautiful. I’d hire them again and would recommend them to anyone.
Response from the owner · a year ago
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Kevin and our team. It's our goal to not only deliver quality work but also assist in making the entire process as smooth as possible. We appreciate your kind words and recommendation, and we look forward to the opportunity to serve you again in the future.
Brian Blair4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Kevin and his team did an excellent job selecting plants that would work well in my front flowerbeds.
I would not hesitate to recommend Kevin for any of your exterior projects.
Response from the owner · 2 years ago
Thanks for the 5 star review, Brian! We are glad you love the plants for your landscaping and hope they are all doing well!
Austin Perry4 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Sturdy, Well-Built Fence and great communication through out the entire process! Would definitely recommend.
Response from the owner · 2 years ago
Thanks Austin! We're glad you love your fence & are happy with the installation and communication. We strive to provide top-notch service and the best quality construction possible. See you again soon.
Best,
Kevin Walker
Emily Rule15 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Thank you so much for choosing Walker Custom Exteriors for your fence update. We are thrilled to hear that Kevin provided you with professional service, was punctual, and delivered quality work. We genuinely appreciate your recommendation!