iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%78+20.3Value 15%87+13.2Momentum penalty56−4.4Experts Score= 81Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 15 mural paintersiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★38 Google reviews · 24 photos
97%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers give Walls Made New a 4.9 rating, highlighting efficient interior and exterior painting, drywall repair, and trim work. Customers frequently praise the team's punctuality, detailed preparation, color consultation, and clear communication throughout the project. While most feedback is positive, a recurring criticism involves unfinished jobs, poor preparation, paint splattering, and unresponsive service. The owner actively engages with the community by replying to the vast majority of reviews.
Google rating: 4.9 out of 5 from 38 reviews (97% five-star).
Reviews on this page: 38 Google reviews (38 with written comments, 9 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: momentum.
Walls Made NewMural Painters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Walls Made New: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Walls Made New: 78/100 on this factor. Category median: 86.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Walls Made New: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Walls Made New: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.9of 5
5 stars3797%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
98%praise
Praise9298%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2324%
Staff & attitude1617%
Would recommend1617%
Speed & response1415%
Communication1112%
Price & value910%
Honesty & trust55%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can't say enough about the attention to detail and workmanship of the painting team (L and C).”
“…at was needed (lived in for 21 years large family) but they were very professional about it, and the paint job turned out beautifully.…”
“We’ll definitely be using Walls Made New again if we have any future painting projects and highly recommend them for any painting needs!”
“Stephanie and her crew were personal in assisting to pick out the colors and covered a large area, accurately and efficiently!”
“Communication was excellent all throughout the process and the attention to detail was very much appreciated.”
“With her fair pricing, punctuality, professionalism, and timely communications, I STRONGLY recommend her to anyone in need of a painter/remodeler.”
“I honestly thought they would need to tear it all down.”
People customers mention
Stephanie17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Walls Made New for 2 kinds of job. Pick one to see what they paid and said.
KristineLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Stephanie and her crew were personal in assisting to pick out the colors and covered a large area, accurately and efficiently!
Kristin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Stephanie and her team did an AMAZING job! We were working with a tight timetable due to wanting to get several other projects and new carpet installed in addition to painting most of our house prior to move-in and they were incredibly efficient and finished ahead of schedule without compromising quality at all.…
Reasonable priceInterior paintingDrywall repair
KathrynLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Stephanie and her team were exceptional. I can't say enough about the attention to detail and workmanship of the painting team (L and C). They treated my home as if it was theirs. Highly recommend.
Raymond5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Walls Made New can do truly that as you can see by these pics (Trim and doors hadn’t been done yet) there was a lot of repair work that was needed (lived in for 21 years large family) but they were very professional about it, and the paint job turned out beautifully. Thank you Stephanie and your crew!
Great priceInterior paintingService not listed
LynnLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I found Walls Made New on Oldham County Grapevine and decided to give them a shot, and I’m so glad I did! Stephanie and her team exceeded every expectation. Communication was quick and clear, estimate turnaround was super fast, and they even proactively provided color recommendations to help get us started, one of…
Kim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Stephanie and her team are truly amazing. I had a big project and her team exceeded my expectations. They were so conscientious and take pride in the work that they do. I had them paint and add wainscoting trim work in my entry and great room and I have high ceilings. They were so good with trim spacing and…
Stephanie and her crew were personal in assisting to pick out the colors and covered a large area, accurately and efficiently!
Response from the owner · a week ago
Thank you so much, Kris! It was a pleasure working with you and we appreciate you trusting us with giving your beautiful home a fresh and brighter look!
Kristin Schutzman6 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Stephanie and her team did an AMAZING job! We were working with a tight timetable due to wanting to get several other projects and new carpet installed in addition to painting most of our house prior to move-in and they were incredibly efficient and finished ahead of schedule without compromising quality at all. They took care of absolutely everything, including patching up several large holes from an outdated intercom system, and covering up several very dark colors. Our walls truly look like new and it was such an improvement when we moved into our home! We’ll definitely be using Walls Made New again if we have any future painting projects and highly recommend them for any painting needs! Communication was excellent all throughout the process and the attention to detail was very much appreciated.
Price assessment: Reasonable price
Services: Interior painting, Drywall repair
Response from the owner · 4 months ago
Thank you so much for the thoughtful review! We’re so honored to have been a part of helping make your new house a home for your sweet family! It was a joy working with you!
Kathryn WiltLocal Guide · 43 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Stephanie and her team were exceptional. I can't say enough about the attention to detail and workmanship of the painting team (L and C). They treated my home as if it was theirs. Highly recommend.
Response from the owner · 8 months ago
We enjoyed working with you, Kathryn! Thank you so much for your thoughtful review and we look forward to working with you again!
Raymond Sands5 reviewsiTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
Walls Made New can do truly that as you can see by these pics (Trim and doors hadn’t been done yet) there was a lot of repair work that was needed (lived in for 21 years large family) but they were very professional about it, and the paint job turned out beautifully. Thank you Stephanie and your crew!
Price assessment: Great price
Services: Interior painting, Service not listed
Response from the owner · 8 months ago
Thank you for letting us help you get that done! We appreciate your thoughtful review and the pictures are great! We look forward to working with you again!
Lynn CrossLocal Guide · 11 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
I found Walls Made New on Oldham County Grapevine and decided to give them a shot, and I’m so glad I did! Stephanie and her team exceeded every expectation. Communication was quick and clear, estimate turnaround was super fast, and they even proactively provided color recommendations to help get us started, one of which we ended up choosing.
We were on the schedule within just a few days, and the painters were quiet, courteous, professional, and extremely clean in their work. They arrived on time and did an absolutely amazing job. We had two teen rooms that needed very bright, bold colors covered, and the results are exactly what we hoped for.
From estimate request to job completion (2 bedrooms), it was less than a week!
I couldn’t be happier and would highly recommend Walls Made New to anyone looking for top-notch painting services!
Response from the owner · 9 months ago
It was a pleasure working with you Lynn! Thank you so much for your review! We look forward to help you with any other projects in the future!
Kim Luckett1 reviewiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Stephanie and her team are truly amazing. I had a big project and her team exceeded my expectations. They were so conscientious and take pride in the work that they do. I had them paint and add wainscoting trim work in my entry and great room and I have high ceilings. They were so good with trim spacing and communication to make sure it was done to my liking but also giving me suggestions because it’s tricky. Painters were so good and they covered and cleaned floors and areas. Very trustworthy. Highly recommend!!
Price assessment: Great price
Services: Specialty design painting
Response from the owner · 9 months ago
Thank you for your thoughtful review, Kim! It was such an honor doing this for you and being a part of turning this vision into reality. We really enjoyed working with you! Enjoy this new look in your beautiful home!
Michelle ThomasLocal Guide · 18 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Stephanie and her team have done multiple projects for me in several different businesses. They are wonderful to work with and they deliver a high quality job. I would highly recommend her and her team for any project!
I'm proud to be one of Walls Made New early customers! Stephanie did a great job for us on two houses, and she and her crews have done a great job for some family members I referred. As important as her excellent work and reliability, Stepanie is a fine person. I'm so proud of how she's grown her business!
Response from the owner · a year ago
Hi Lessley! You were such a special client to me in the beginning that I will never forget! I’m still so happy that you ended up deciding to hire me and was honored to work in both of your homes!
Thank you so much for such kind words and for all of your support! I really appreciate you referring us to your family, who have also been great to work with! Thank you!
Rose Reams5 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
