Landscape designer · Woodridge, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty99−0.1Momentum penalty12−8.8Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 23 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 23%
4.9★★★★★257 Google reviews · 24 photos
93%five-star reviews
4.26★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ware Landscaping & Snow Removal 4.9 out of 5 based on 257 reviews. Customers frequently praise the company for professional communication, punctual service, and effective solutions for drainage, snow removal, and lawn maintenance. While most highlight fair pricing and responsive staff, a few low-star reviews cite delayed project start dates and issues with post-job warranty support or sod quality.
Google rating: 4.9 out of 5 from 257 reviews (93% five-star).
Reviews on this page: 257 Google reviews (242 with written comments, 24 with photos).
Owner responses: the business replied to 59% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
This companyLandscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ware Landscaping & Snow Removal: 80/100 on this factor. Category median: 87.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ware Landscaping & Snow Removal: 78/100 on this factor. Category median: 87.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ware Landscaping & Snow Removal: 99/100 on this factor. Category median: 84.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ware Landscaping & Snow Removal: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ware Landscaping & Snow Removal: 12/100 on this factor. Category median: 100.F
12
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ware Landscaping & Snow Removal: 62/100 on this factor. Category median: 75.B
62
Bar = this company · dark tick = category median.
Star ratings
257 Google reviews we collected
4.9of 5
5 stars24093%
4 stars125%
3 stars21%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 242 written reviews
98%praise
Praise51898%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price529%
Reasonable1165%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12724%
Staff & attitude10119%
Would recommend10019%
Speed & response8216%
Price & value509%
Communication418%
Honesty & trust265%
What customers talk about
We read 242 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew were great to work with and did an outstanding job.”
“They did not work when they said they would.”
“The whole process was smooth, the team was professional and easy to work with, and they did a great job explaining everything along the way.”
“Would definitely recommend if you're in the market for a new landscaping design!”
“We cannot recommend Ware Landscaping enough.”
“The team was responsive leading up to the job day and answered my questions as they worked.”
“It took weeks.”
“Mike came out the next day after I requested a quote, provided me a quote on-site within a few minutes and offered me a great price.”
“The only downside was that they seem extremely busy, so communication and scheduling at times can be delayed more than I would have liked.”
“Both individuals are friendly, reliable, and energetic in seeing to it that I am satisfied that the stipulations of the contract are thoroughly met.”
People customers mention
Mike48 reviews
French25 reviews
Greg13 reviews
Naperville9 reviews
Michael8 reviews
Charlie7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ware Landscaping & Snow Removal for 8 kinds of job. Pick one to see what they paid and said.
MichelleLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Ware was able to create a french drain along the whole side of our relatively flat yard to get the water from the sump, two downspouts, and low spot gathering groundwater to dispurse away from the house. The team was responsive leading up to the job day and answered my questions as they worked. It looks great!
mikeLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★
I don’t find a business at the address you indicate. Looking at the Google map and the actual photos, your office seems to be simply a residence ??? Do you actually have an office/operation or is this simply another case of…?
Christine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Had Ware do work few years ago… company promised lifetime warranty. They connected sump line to the external French drain line… and everyone I talked to said that should’ve NEVER be done. Now I am having major drainage issues and I cannot even get a return phone call from a human being. Very pub par customer service
Drainage solutions
mhein0076 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with WARE Landscaping. We hired them to fix some drainage issues around our home, including water settling near the foundation and sump pump runoff going in the wrong direction.
Mike, the owner, came out and recommended a French drain and some grading to redirect the water. The whole…
Great priceDrainage solutions
DavidLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I received a full refund from Ware after a complaint that they resolved. They are an honest and trustworthy company.
Not sureGarden landscaping
Michael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The crew were great to work with and did an outstanding job. Ware exceeded our expectation with quality, pricing and staff.
Ware was able to create a french drain along the whole side of our relatively flat yard to get the water from the sump, two downspouts, and low spot gathering groundwater to dispurse away from the house. The team was responsive leading up to the job day and answered my questions as they worked. It looks great!
Response from the owner · 3 days ago
Michelle, we appreciate your kind review. We are so pleased the French drain is redirecting water from the sump, downspouts and low spot, and that our team communicated well throughout the job. Thank you for noting how it looks, it was a pleasure working with you.
mike K.Local Guide · 33 reviewsiTotal number of Google reviews mike has written across all businesses on Google Maps, not just this one.
I don’t find a business at the address you indicate. Looking at the Google map and the actual photos, your office seems to be simply a residence ??? Do you actually have an office/operation or is this simply another case of…?
Response from the owner · 2 days ago
Hi Mike, thank you for sharing your feedback. We serve customers across multiple areas and are happy to clarify any questions regarding our service areas and operations. Should you need an estimate in the future, please don't hesitate to reach out to our office at 630-885-6370.
Christine Lawless5 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Had Ware do work few years ago… company promised lifetime warranty. They connected sump line to the external French drain line… and everyone I talked to said that should’ve NEVER be done. Now I am having major drainage issues and I cannot even get a return phone call from a human being. Very pub par customer service
Services: Drainage solutions
mhein0076 reviewsiTotal number of Google reviews mhein007 has written across all businesses on Google Maps, not just this one.
We had a great experience with WARE Landscaping. We hired them to fix some drainage issues around our home, including water settling near the foundation and sump pump runoff going in the wrong direction.
Mike, the owner, came out and recommended a French drain and some grading to redirect the water. The whole process was smooth, the team was professional and easy to work with, and they did a great job explaining everything along the way.
We’ve had quite a bit of rain since the work was completed, and the drainage issues have been resolved. We’re very happy with the results and would definitely use WARE again. Highly recommend!
Price assessment: Great price
Services: Drainage solutions
Response from the owner · a month ago
Thank you for the kind review, mhein007. We’re thrilled Mike and the team could resolve your drainage issues and that the French drain and grading are holding up after the rain. We appreciate your recommendation and look forward to helping with any future landscaping needs.
'Cathy Hiltz9 reviewsiTotal number of Google reviews 'Cathy has written across all businesses on Google Maps, not just this one.
I originally left a great review for Ware . They were great to work with until the job was done, they had our money and we had a problem. They did a small landscaping project of laying some sod for us. We questioned at the time why the sod put down in the parkway looked half dead compared to the sod that arrived later and was a plush beautiful green. We were told it would come back, this was normal, just follow the watering schedule. Most of it did come back, with a lot of weeds and some very thin spots. The lawn in our front parkway looked half dead for a month. We pull weeds every night, lots of weeds. We have contacted them by phone, email, text. At first we were given the answer, " I will pass your concerns to the team", then " "someone will be out to look at your lawn ", "I got busy, I will come tomorrow*, ( that was two weeks ago). I sent another email several days ago, nothing. I cant even get a simple reply on if and when we can use a post emergent weed killer. When we were upset about the condition of some of the sod initially, we were told not to worry, everything has a one year warranty. What good is a warranty when they wont even talk with you to help fix this. I hate giving bad reviews,I have tried since the second week of July to work with or even talk about how to resolve this. However, I could not in good conscience leave a positive review and have others make this same mistake.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you so much for choosing Ware for your landscape project and for the kind review. We're glad our team was professional, on time, and easy to work with. Your feedback means a lot to us. We look forward to helping with any future projects.
Jennifer FrazerLocal Guide · 20 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
The pictures tell the story. This is my yard after the final project was completed. I had a drainage ditch put in, a patio, and spring clean up done. I paid for half of the work at the end of February. I was told the work would be done in April the latest May. I turned in all my documents promptly and the work did not get started til the end of June beginning of July. I had to call daily to get anywork done. I was told this project would only take 3 days. It took weeks. I lost the use of my backyard for weeks. They stored supplies in my driveway that they did not need for Mt project. They did not work when they said they would. They laid the sod which is dead when I was out of town after I told them I would be out of town. We were averaging 95 degree days when they laid the sod. Customer service is horrible. I still have standing water. The cherry on top. They took money out of my checking account without my authorization. I hope you go with someone other than ware. I gave them 1 star because I do have a completed patio.
Response from the owner · 2 months ago
We are very sorry your experience fell far short of expectations and appreciate you taking the time to share these details. We apologize for the delays, poor communication, the timing of sod installation, storage in your driveway, remaining standing water, and the unauthorized withdrawal—none of that meets our standards. We want to investigate and make this right, including reviewing the charge and arranging an on-site inspection to address the sod and drainage issues. Please call the number on your contract or email our customer care team at [email protected] so we can resolve this promptly.
David KafkaLocal Guide · 23 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I received a full refund from Ware after a complaint that they resolved. They are an honest and trustworthy company.
Price assessment: Not sure
Services: Garden landscaping
Response from the owner · 2 months ago
Thank you, David — we appreciate you taking the time to share your experience. We're glad we could resolve the issue and earn your trust. Please reach out if you need anything in the future.
Michael Nebendahl2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The crew were great to work with and did an outstanding job. Ware exceeded our expectation with quality, pricing and staff.
Response from the owner · 3 months ago
Thank you, Michael. We're thrilled the crew were great to work with and that Ware exceeded your expectations on quality, pricing, and staff. We'll share your kind words with the whole team — they’ll be delighted. We appreciate your business and look forward to serving you again.
Robert Anderson14 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We used them for lawn maintenance and mulch. They were very reliable and always showed up. Our bushes and ground cover were trimmed always and looked amazing. Highly recommend them :)
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you, Bob! We really appreciate the kind words and are glad our team was reliable and kept your bushes and ground cover looking amazing. Thanks for recommending us and we look forward to helping with your yard again.
ScottLocal Guide · 36 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Excellent job. Couldn't ask for better. Design, workmanship and pricing all top notch. I would recommend them to family and friends. No regrets. I'd come back in the future if I needed any work done. Very happy with the outcome. Thank you.
Response from the owner · 4 months ago
Thank you so much, Scott! We’re thrilled to hear you’re pleased with the design, workmanship, and pricing. Your recommendation means a lot to our team. We look forward to helping you or your family and friends again in the future.
